Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more
Received a discount coupon but would have liked it to be higher than 5%. I was kept informed of of shipping progress. Scooter was delivered when promised. Ordered on Friday received on Wednesday. Asse... See more
I ordered two boxes of the We Care Nitrile Gloves 200 Count – Size Small, Color: Shimmering Pink from Home Shop Med. I absolutely love the color, and the quality of the gloves is excellent, very d... See more
Company details
- #32 of 36 best companies in Medical Equipment Supplier
- #7 of 8 best companies in Disability Equipment Supplier
- #10 of 12 best companies in Hospital Equipment and Supplies Store
- #18 of 20 best companies in Mobility Equipment Supplier
- #6 of 8 best companies in Motor Scooter Dealer
- #6 of 7 best companies in Wheelchair Store
Written by the company
Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
A+ Customer Service, Our staff is here to help!
FSA/HSA eligible products
Flexible payment options, including financing and business accounts.
Contact info
United States
- 979-426-3633
- Info@shophomemed.com
- shophomemed.com
Get 10% OFF your first order!
3.8
Great
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service! Order arrived earlier than expected. The product is phenomenal.
March 25, 2026
You sent the wrong item
You sent the wrong item. It should be able to be resolved in 1 phone call. Period.!!!!!
But ten or twelve emails later I still do Not have any answers.
You guys sent the wrong thing it should corrected immediately. Send the right one out yesterday.
March 24, 2026
Reply from Shop Home Med
We sincerely apologize for the frustration and the experience you had getting this resolved — you’re absolutely right that it should have been handled much faster and with far less back-and-forth.
We’re glad to see the correct item has now been delivered, but we understand that doesn’t take away from the inconvenience caused. We’re addressing this internally to ensure situations like this are handled quickly and efficiently moving forward.
If there’s anything further we can do for you, please don’t hesitate to reach out — we’re here to help.
the product that I received was workable, but full instructions were lacking
The product that I received what what I ordered. However, instructions for assembly were virtually non-existant. After I complained to Shop Home Med, they provided me with a YouTube video that was sufficient for me to complete the assembly.
March 7, 2026
Reply from Shop Home Med
I'm very sorry to hear you're experiencing issues with the bed. This definitely isn’t the experience we want you to have.
From your description, it sounds like there may be a mismatch in parts or a possible assembly issue. Please email our support team at info@shophomemed.com with your order number and a few photos of the bed, motors, and drive rods you received. Our team will review everything and make sure the correct parts or solution are provided right away.
We look forward to getting this sorted out for you.
Best,
Everybody was always prompt answering…
Everybody was always prompt answering questions and tracking our order making sure everything went smoothly.
March 8, 2026
Very helpful and knowledgeable about…
Very helpful and knowledgeable about the products I needed
March 4, 2026
Knowledgeable employe
Lisa was patient, consider our needs and explained very carefully what would be best for our patients problems. She listened to my concerns a very knowledgeable employee. Thank you
March 6, 2026
My order for a fully electric hospital…
My order for a fully electric hospital bed was delivered quickly.
February 24, 2026
They need to let you know that your…
They need to let you know that your order will come in 3 different boxes at 3 different times. We threw grandma’s old bed away thinking the bed was coming altogether. FedEx placed the first and second box on the side walk. Ridiculous. I called and talked to Marty to explain my disappointment. And it was a lot of excuses.
February 24, 2026
Reply from Shop Home Med
Thank you for sharing your feedback. I understand how frustrating it must have been to expect the bed all at once and then have the shipment arrive separately.
The manufacturer ships the bed in multiple boxes, and all pieces are released to the carrier at the same time. In most cases, they are delivered together or within the same delivery window. Unfortunately, FedEx separated the shipment in transit, which is outside of our control and not the typical delivery experience.
Regarding placement, our website does note that standard delivery for beds is curbside. This means the carrier is responsible for delivering the boxes to the curb or driveway, not inside the home. While we always hope drivers use reasonable judgment and place packages in the most secure area possible, curbside delivery is the level of service included with this shipment.
We understand this situation was inconvenient and appreciate you bringing it to our attention. We will continue addressing delivery performance directly with the carrier to help prevent split deliveries like this in the future.
Order arrived when promised today
Order arrived when promised today. Haven't had time to put together or try. Rather tired of getting text and e-mails about placing order and offering discount after order was placed and paid for.
February 24, 2026
The Customer Service Representatives…were great. Very polite and courteous.
The Customer Service Representatives Tiffany and Tonia were very nice and professional. Always kept updated with my order .
February 22, 2026
You failed to deliver my order to the…
You failed to deliver my order to the address I gave you and I never received my package yet you charged me for them anyway!!!
February 7, 2026
Reply from Shop Home Med
I’m sorry to hear about the issue with your delivery — I understand how frustrating that must be.
Once an order is placed and fulfilled, it is shipped to the exact address entered at checkout. We do not change shipping addresses, and we are unable to modify an address after the order has been processed and shipped.
If the address entered during checkout was different from your intended address, unfortunately, we are not able to make changes once it has been fulfilled.
Please reach out directly to our support team so we can review your order details and assist you further.
Bought high end hospital bed
Bought high end hospital bed. Everything was great until they shipped. Misinformation about shipping dates and white glove service were given by the sales and customer service TEAM. Company stands behind the small print on their website and not the committments made by their TEAM. Worst last mile delivery program in the country.
February 13, 2026
Reply from Shop Home Med
Thank you for your feedback. First and foremost, we’re truly sorry this was your experience — especially after investing in a high-end hospital bed. That’s not the kind of finish we want for any customer.
We take commitments made by our team very seriously. If there was any miscommunication around shipping timelines or white-glove service, that’s something we want to fully review internally. Our goal is always clarity, transparency, and follow-through — not hiding behind fine print.
Large medical equipment deliveries rely on third-party freight and white-glove partners, but that doesn’t excuse frustration when expectations aren’t met. We agree that the “last mile” experience matters just as much as the product itself.
Respectful
Respectful, Very patient and helpful, and made sure all merchandise was delivered. Awesome job!
February 18, 2026
My father is happy with his bed
The customer service team kept in contact with us from the beginning when we placed our order until we had a delivered and set up hospital bed at my fathers. We purchased the White Glove Setup with our bed and we used our own memory foam mattress.
February 19, 2026
Excellent Customer Service
This was our first encounter with this company and it was amazing! I called, was shown what I needed.
The order is being delivered within 4 or 5 business days.
Mr. Simon's was a fantastic help getting us qualified for the right product for our needs.
Thank you for great customer service!
February 19, 2026
I'm extremely disappointed with this…
I'm extremely disappointed with this delivery services. The delivery team dropped the bed outside my door and refused to bring it inside unless I have to pay extra money. This was never clearly communicated at the time of purchase. A bed is large, heavy item-it's unreasonable to expect customers to move it themselves. Charging additional fees is unfair and unprofessional.
Very poor customer service and not what I expected. I would not recommend this company based on this experience.
February 10, 2026
Reply from Shop Home Med
We’re sorry to hear that you were frustrated with the delivery experience.
To clarify for future customers, all standard bed deliveries are curbside freight deliveries, as clearly stated on our website prior to purchase. Curbside delivery means the freight carrier delivers the item to the exterior of the home or building. It does not include bringing the item inside, upstairs, or into a specific room.
Inside delivery and assembly services (White Glove service) are available as an upgrade and must be selected at checkout. These services are performed by separate crews and are priced accordingly due to the size and weight of medical beds.
Freight carriers are not authorized to provide inside delivery without that service being arranged in advance. Any additional charges mentioned by the driver would be outside of our agreement and not something we require or encourage.
Hospital beds are large medical freight items and ship via LTL carriers — they are not parcel deliveries. The delivery terms are outlined clearly so customers can choose the service level that best fits their needs.
If there is still an issue we can help resolve, please contact our support team directly and we’ll be happy to review your order.
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