Sim Racing Machines Reviews 788

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, excellent performance, and meticulous attention to detail, often noting their aesthetic appeal and robust construction. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving ahead of schedule, sometimes within 24 hours, even for international shipments. Reviewers also appreciate the efficient and helpful customer service, which includes quick responses to inquiries and effective resolution of issues, making the overall purchasing process smooth and reliable. However, some customers mentioned that certain items are only available in the UK, leading to potentially expensive shipping costs for international buyers. Additionally, a few people experienced issues with mounting compatibility, where certain parts did not align perfectly, requiring adjustments or resulting in fewer bolts being used than intended.

What people talk about most

Product

People report positive experiences with product quality, noting that items are well-made and perform... See more

Delivery service

Reviewers express high satisfaction with the delivery service, frequently highlighting incredibly fast... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted Simon several times to ask questions to ensure that I had solid understanding of what I wanted to do. He was very responsive and helpful. Placed my order and it was shipped next day. Arriv... See more

Rated 5 out of 5 stars

I ordered the SRM emulator V7 with QR2 quick release. The shipping time was amazing, the item arrived the very next day in the Netherlands. The product itself looks amazing. Much compacter than... See more

Rated 5 out of 5 stars

Simon is already a legend in the sim racing space. And as you can see from other previous reviewers, people clearly agree. He is super responsive, has incredible customer service, and is incredibl... See more

Rated 5 out of 5 stars

Simon has been excellent to communicate with from the get go. The customer service from this one man band is exceptional. It's my second product I've bought from SRM. Large part of why I decided to up... See more


Company details

  1. Manufacturer
  2. Computer Accessories Store

Written by the company

I try and treat all of my customers the way I would like to be treated.


Contact info

5.0

Excellent

TrustScore 5 out of 5

788 reviews

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Asks customers to review

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Website worked great

Website worked great. Item was correct. Shipped immediately from UK and arrive on Maui very quickly.

Couldn't have gone better.

September 19, 2025
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Rated 3 out of 5 stars

price of shiping is not good

price of shiping is not good

September 15, 2025
Sim Racing Machines logo

Reply from Sim Racing Machines

Hi Carl,

Thanks for the feedback.

I do not make any profit from shipping, in fact I normally end up paying more than I charge.

I'm sorry you found it expensive. You had the choice of which service to choose in the checkout.

Over the years I have found that it's only worth using couriers. Postal services have far too high a risk with things taking way too long or getting lost. This always ends up costing me more.

As a small business I can't do anything about the shipping costs. I am sorry.

How was everything else? The shipping time, the packaging and the actual product?

Simon

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Rated 5 out of 5 stars

Order came on time

Order came on time, well packed as well. Unfortunate that some of their items are only in the UK which makes shipping a tad bit expensive, but the quality is well worth!

September 9, 2025
Rated 5 out of 5 stars

Simple to order, came fast, and great quality!

Simple to order and came fast! especially for shipping to the US. Was scared I wasn't going to be able to experience the Mclaren GT3 wheel with being on moza and it being discontinued. But I was able to get one thanks to SRM! If Fanatec makes more affordable replica GT3 wheels, I'll definitely be back for conversions!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Male pin part for Fanatec wheel-8 pin

Male pin part for Fanatec wheel-8 pin.
I ordered this part on a Sunday, it came on Tuesday, so nice quick delivery. Very well priced for the part. It worked perfectly in the Fanatec BMW GT2 rim I was refurbishing. The packaging was next level, I mean REALLY good, a big box with packing then inside the part box ( very nice) and inside the part box the part was housed in a little holder to protect the pins. Will definitely order from these guys again.

September 15, 2025
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Rated 5 out of 5 stars

Incredible service

Incredible service. Shipment arrived in 2 days. Simon is an exceptional craftsmen. Shifters I ordered were out of stock so they sent several other pairs to try/keep. I guess he is an exceptional businessman as well.

September 1, 2025
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