Sim Racing Machines Reviews 788

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, excellent performance, and meticulous attention to detail, often noting their aesthetic appeal and robust construction. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving ahead of schedule, sometimes within 24 hours, even for international shipments. Reviewers also appreciate the efficient and helpful customer service, which includes quick responses to inquiries and effective resolution of issues, making the overall purchasing process smooth and reliable. However, some customers mentioned that certain items are only available in the UK, leading to potentially expensive shipping costs for international buyers. Additionally, a few people experienced issues with mounting compatibility, where certain parts did not align perfectly, requiring adjustments or resulting in fewer bolts being used than intended.

What people talk about most

Product

People report positive experiences with product quality, noting that items are well-made and perform... See more

Delivery service

Reviewers express high satisfaction with the delivery service, frequently highlighting incredibly fast... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted Simon several times to ask questions to ensure that I had solid understanding of what I wanted to do. He was very responsive and helpful. Placed my order and it was shipped next day. Arriv... See more

Rated 5 out of 5 stars

I ordered the SRM emulator V7 with QR2 quick release. The shipping time was amazing, the item arrived the very next day in the Netherlands. The product itself looks amazing. Much compacter than... See more

Rated 5 out of 5 stars

Simon is already a legend in the sim racing space. And as you can see from other previous reviewers, people clearly agree. He is super responsive, has incredible customer service, and is incredibl... See more

Rated 5 out of 5 stars

Simon has been excellent to communicate with from the get go. The customer service from this one man band is exceptional. It's my second product I've bought from SRM. Large part of why I decided to up... See more


Company details

  1. Manufacturer
  2. Computer Accessories Store

Written by the company

I try and treat all of my customers the way I would like to be treated.


Contact info

5.0

Excellent

TrustScore 5 out of 5

788 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Couldn't be happier

Saved me a nightmare and money being able to upgrade my old Fanatec hub to QR2. I got the OEM base and 2 wheel side QR2's, I can't compare them to the official ones but they are absolutely solid

June 17, 2025
Rated 5 out of 5 stars

WOW...what an experience from SRM

WOW...what an experience these guys give! Ordered yesterday some unique products in the market from UK to Netherlands...From order to receiving the package within 16 hours from a non EU country...I am stunned! Great service for the second time i surely for the near future as well.

June 18, 2025
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Rated 5 out of 5 stars

Outstanding customer service!

One of the best customer experiences I've ever had. I reached out to SRM relating to a product that I've had for over 2 years. The reply was prompt, and without hassle they insisted on sending me a new part, internationally, to rectify an issue they hadn't come across before. The conversion kit itself works amazingly well despite a small bug that I was experiencing. I'm so glad that I chose to support this company! Massive thanks to Simon ⭐⭐⭐⭐⭐

June 2, 2025
Rated 5 out of 5 stars

The entire experience was excellent. Enough Said

The entire experience was excellent.

Finding which product I needed was really easy, as well as delivery being really quick.

Opening everything up gave a very premium feeling with lots of nice touches, such as included bolts, and little drawstring bags for said bolts. Everything was very solid and well made, and you can tell everything has been refined and well thought out.

And then to top it off, when I had an issue, the support was quick, and really helpful.

Very impressed, and will be shopping here again.

June 2, 2025
Rated 5 out of 5 stars

Amazing service from the team at SRM

Amazing service from the team at Sim Racing Machines

I had previously bought a Tiny Emulator for my Fanatec DD Pro, which unfortunately wasn't working as expected - a quick email to SRM and it was resolved with a really quick turnaround. I cannot recommend them enough.

May 25, 2025
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Rated 4 out of 5 stars

Delivered on time and product was as…

Delivered on time and product was as described.

May 19, 2025
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Reply from Sim Racing Machines

Hi Kash,

Could you kindly let me know why only 4 stars and what I could have done better for you?

sales@simracingmachines.com

I hate to think I've let you down in any way.

Simon

Rated 5 out of 5 stars

I needed to replace my paddles on my…

I needed to replace my paddles on my Fanatec F1 wheel die to them becoming fragile, mainly from how the original paddles are drilled as well as the low thickness of those paddles. They had began to flex and were going to snap at some point. I found the paddles and they do not disappoint! First of all at 3mm thickness the are double the thickness of of my APM paddles, not only that but as the drill holes are not countersunk they retain that thickness throughout. As well as all being rear mounted they are also not pulling against the screw head which i believe also caused weakness in my old paddles. They are exceptional build, and I have no doubt that these will last me a great deal of time.

May 23, 2025

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