I recently had a technical issue with a software update. I tried troubleshooting it myself without luck. So, I reached out to Skylum support and we began analyzing the issue. We tried a few things to... See more

I have been using Skylum products for many years, and I really like Luminar Neo. Following a recent Windows update the program would not load, (the second time that had happened!). I contacted their... See more

I have had a problem with a crashing Luminar Neo. Restarting and reinstalling didn’t help so i contacted the service desk. In one hour they responded with a solution that didn’t work. Within an half h... See more

I've been using Luminar Neo for a year now to edit my digital photos. I usually edit my photos manually. I also use the AI capabilities to make some photos even more beautiful. Skylum's Luminar Neo... See more

Using the support email was slow in response but using the Chat bot was very helpful but when that failed to resolve the issue a real live person was quick to respond. A couple of emails found the pro... See more

The software: the KI does a great job, very reliable and very fast. The user interface is also good for users without experience for software, and together with the tutorials / videos on the homepa... See more

I was able to purchase Luminar Neo at a heavily discounted rate in early September. The next day, I received an email advising that there is a big update coming which I could pre-purchase for the sam... See more

Neo is powerful and easy to use and even runs well on my underpowered HP Spectre X-360 2-in-1 laptop from 2020. Service was able to quickly resolve a problem with a Neo upgrade which caused it to cras... See more

Prompt response to my initial enquiry. Very helpful email which detailed how to activate the software on a new PC laptop with easy to follow instructions. Friendly, helpful service which is all too ra... See more

Problem with workflow on iMac has been solved from Skylum. Download fotos from catalog was difficulty in waiting long time for it. After preparing fotos and export as jpeg and starting new foto d... See more

I've been a Luminar Neo user since June 2025, and after experiencing a performance issue following the latest update to 1.24.7, technical support quickly provided me with precise instructions via emai... See more

I have been using Luminar Neo for years and it just keeps getting better. Once upon a time, I had to use additional software in order to accomplish everything I wanted with my images. No more! The pro... See more

After the latest update, I could not open lumimar neo. After contacting support, they took care of the problem very quickly, had me up and editing within a few hours! Thank you!!

I had a concern regarding photo file deletion from Neo. Received an amazingly fast reply clarifying everything I needed to know going forward. I now know the correct way to go about the procedure wit... See more

No need to say how amazing the software is but the customer service that comes with it is also superb and very prompt response and more so its a human who responds , not just AI , so its always a rel... See more

Luminar Neo newbie. First, a big shout-out to Luminar's customer support. I made a mistake (mistyped some information) registering the software, but it was promptly corrected, which was greatly apprec... See more

I've been using Skylum software since Luminar 4, which already impressed me with its ease of use and powerful features. Now with Luminar Neo, Skylum has taken it to the next level – even easier, m... See more

I had a problem with Luminar Neo and contacted Luminar direct. The guy came on and sorted the problem straight away. I have used Luminar on and off for quite a long time and find the application exce... See more

I have been a loyal customer for years. I got a link to a landing page where it was advertised to upgrade to the latest Luminar in November with the whole ecosystem with syncs and Mobile+PC... See more

I've been a Luminar Neo user for the past four years or so and have contacted their support team two or three times during that stretch. Customer service has been excellent during each of those situat... See more

I've only used the software for a couple of days, but it seems great and is a big improvement over what I have been using. The options are powerful and the menus are reasonably intuitive. As impre... See more

I used the trial version until time expired. Then I took the plunge and bought Luminar Neo. I can truly say it makes my photo editing a breeze and enjoyable. I came from LR/PS. I highly recommend... See more

Thank you very much for your timely support and detailed guidance. I have followed your instructions, and I am pleased to confirm that the issue with the Luminar Neo plugin in Photoshop has b... See more

I received an email notice indicating my Luminar Neo subscription was cancelled. At first glance, it looked like SPAM. I reached out to Luminar support at Skylum and asked them if the email notice was... See more

I made a switch from the market leader to Skylum Luminar NEO and I am relly happy that I did it! My woklfow improved so much - saving lot of time while increasing the quality and creativitiy at... See more

What i like most about NEO is its ease of use, something that i have been looking for in a long times.It's all about sliders, push it to the right you get that effect, push it the other way you get t... See more

I started the trial of this program and found it quiet easy to use. Purchased the full program and needed help at the set up, help via the on screen messenger was instant and with clear instructions.... See more

Excellent application with many helpful tutorials to make moving around within a breeze. There are many ways to achieve the desired result by trying various tools within the program. Still learning... See more

Emailed support with crashing problem and received detailed instructions how to access event logs and submit them to Skylum. Within hours I was given a solution to the problem which was due to corrupt... See more

I use Luminar Neo for several years. It is a excellent photo editing software, ease to use. I had a problem with the subscribing process and sent a request to the luminar support center. I quickly got... See more

As many of the other reviews have stated, the customer service was amazing. I was contacted within minutes of sending in my issue and the response was very detailed as to how to correct the issue, and... See more

Representative responded in 2 days. They not only answered my question they included a screen shoot validating their response with an arrow directing me where to look on the screen to understand what... See more

Love the software but the website and purchase options are very confusing and could be made a bit simpler.

As ever, prompt and efficient service from Skylum team. Big thanks to Alisa for assisting in resolving my issue.

I had bought a license, using a wrong e-mail address, so the license did not show up in my account. I reached out to Support, and Alisa of Support fixed my mistake very quickly, even though this hap... See more

The software itself is excellent. But I had a question regarding licensing costs and they quickly came back with a well though out answer. Supp[ort is worth it

I needed to install Luminar Neo on a second computer, it failed as the login persisted in saying the app was in trial mode, uninstalling and reinstalling made no difference. Contacting Luminar technic... See more

Had a trouble with the purchase, but the technician help me trough the process and restored the program on my PC! Thanks to Skylum personel!*****

Customer service was excellent, had a super knowledge of the problem and how to solve it. Made me feel I was more than just a number

Looking for a software that could be easy to use but also powerful. For me, Luminar is the deal. It also has a great customer support that replies swiftly and efficiently.

I had an issue with not be able to open up Luminar Neo - I reported the issue and within 24hours I had a reply to the reason why....All was good

Had to contact Skylum support, they quickly gave me perfectly detailed instructions on how to resolve the issue. Happy lifetime customer.

Luminar Neo is a great app and the support is very usefull. They help me to resolve my problem in a very short time.

Prompt and professional responses to my software issue. The detailed instructions along with appropriate screenshots were accurate. I was extremely pleased with the support I received from Skylum supp... See more

Reported a problem which was dealt with quickly and professionally.

There's nothing worse than buying a software product, needing assistance with it, and finding that 'support' don't get back to you promptly, or replies with an automated message that gets you nowhere... See more

Luminar Neo is a fantastic software. I edit my photos easily and effortlessly, and the results are superb if you don't push certain sliders too much. Skylum's customer support is very responsive and t... See more