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Luminar Neo Reviews 6,071

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, describing it as excellent, helpful, kind, and professional. Many reviewers highlight the fast response times and detailed, clear instructions provided by the support team, which often include helpful screenshots. Consumers appreciate that they receive assistance from real people rather than automated systems. People also express satisfaction with the service and product, noting its ease of use, powerful features, and continuous improvements. Reviewers value the software's intuitive interface and the availability of tutorials. The prompt and efficient resolution of technical issues, including detailed guidance and personalized support, further enhances the positive experiences of users.

Based on these reviews

Rated 5 out of 5 stars

I recently had a technical issue with a software update. I tried troubleshooting it myself without luck. So, I reached out to Skylum support and we began analyzing the issue. We tried a few things to... See more

Company replied

Rated 5 out of 5 stars

I have been using Skylum products for many years, and I really like Luminar Neo. Following a recent Windows update the program would not load, (the second time that had happened!). I contacted their... See more

Rated 5 out of 5 stars

I have had a problem with a crashing Luminar Neo. Restarting and reinstalling didn’t help so i contacted the service desk. In one hour they responded with a solution that didn’t work. Within an half h... See more

Company replied

Rated 5 out of 5 stars

I've been using Luminar Neo for a year now to edit my digital photos. I usually edit my photos manually. I also use the AI capabilities to make some photos even more beautiful. Skylum's Luminar Neo... See more

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Rated 4 out of 5 stars

Using the support email was slow in response but using the Chat bot was very helpful but when that failed to resolve the issue a real live person was quick to respond. A couple of emails found the pro... See more

Rated 4 out of 5 stars

The software: the KI does a great job, very reliable and very fast. The user interface is also good for users without experience for software, and together with the tutorials / videos on the homepa... See more

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Rated 5 out of 5 stars

I was able to purchase Luminar Neo at a heavily discounted rate in early September. The next day, I received an email advising that there is a big update coming which I could pre-purchase for the sam... See more

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Rated 5 out of 5 stars

Neo is powerful and easy to use and even runs well on my underpowered HP Spectre X-360 2-in-1 laptop from 2020. Service was able to quickly resolve a problem with a Neo upgrade which caused it to cras... See more

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Rated 5 out of 5 stars

Prompt response to my initial enquiry. Very helpful email which detailed how to activate the software on a new PC laptop with easy to follow instructions. Friendly, helpful service which is all too ra... See more

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Rated 5 out of 5 stars

Problem with workflow on iMac has been solved from Skylum. Download fotos from catalog was difficulty in waiting long time for it. After preparing fotos and export as jpeg and starting new foto d... See more

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Rated 5 out of 5 stars

I've been a Luminar Neo user since June 2025, and after experiencing a performance issue following the latest update to 1.24.7, technical support quickly provided me with precise instructions via emai... See more

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Rated 5 out of 5 stars

I have been using Luminar Neo for years and it just keeps getting better. Once upon a time, I had to use additional software in order to accomplish everything I wanted with my images. No more! The pro... See more

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Rated 5 out of 5 stars

After the latest update, I could not open lumimar neo. After contacting support, they took care of the problem very quickly, had me up and editing within a few hours! Thank you!!

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Rated 5 out of 5 stars

I had a concern regarding photo file deletion from Neo. Received an amazingly fast reply clarifying everything I needed to know going forward. I now know the correct way to go about the procedure wit... See more

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Rated 5 out of 5 stars

No need to say how amazing the software is but the customer service that comes with it is also superb and very prompt response and more so its a human who responds , not just AI , so its always a rel... See more

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Rated 5 out of 5 stars

Luminar Neo newbie. First, a big shout-out to Luminar's customer support. I made a mistake (mistyped some information) registering the software, but it was promptly corrected, which was greatly apprec... See more

Company replied

Rated 5 out of 5 stars

I've been using Skylum software since Luminar 4, which already impressed me with its ease of use and powerful features. Now with Luminar Neo, Skylum has taken it to the next level – even easier, m... See more

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Rated 5 out of 5 stars

I had a problem with Luminar Neo and contacted Luminar direct. The guy came on and sorted the problem straight away. I have used Luminar on and off for quite a long time and find the application exce... See more

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Rated 3 out of 5 stars

I have been a loyal customer for years. I got a link to a landing page where it was advertised to upgrade to the latest Luminar in November with the whole ecosystem with syncs and Mobile+PC... See more

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Rated 5 out of 5 stars

I've been a Luminar Neo user for the past four years or so and have contacted their support team two or three times during that stretch. Customer service has been excellent during each of those situat... See more

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Rated 5 out of 5 stars

I've only used the software for a couple of days, but it seems great and is a big improvement over what I have been using. The options are powerful and the menus are reasonably intuitive. As impre... See more

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Rated 5 out of 5 stars

I used the trial version until time expired. Then I took the plunge and bought Luminar Neo. I can truly say it makes my photo editing a breeze and enjoyable. I came from LR/PS. I highly recommend... See more

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Rated 5 out of 5 stars

Thank you very much for your timely support and detailed guidance. I have followed your instructions, and I am pleased to confirm that the issue with the Luminar Neo plugin in Photoshop has b... See more

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Rated 5 out of 5 stars

I received an email notice indicating my Luminar Neo subscription was cancelled. At first glance, it looked like SPAM. I reached out to Luminar support at Skylum and asked them if the email notice was... See more

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Rated 5 out of 5 stars

I made a switch from the market leader to Skylum Luminar NEO and I am relly happy that I did it! My woklfow improved so much - saving lot of time while increasing the quality and creativitiy at... See more

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Rated 5 out of 5 stars

What i like most about NEO is its ease of use, something that i have been looking for in a long times.It's all about sliders, push it to the right you get that effect, push it the other way you get t... See more

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Rated 5 out of 5 stars

I started the trial of this program and found it quiet easy to use. Purchased the full program and needed help at the set up, help via the on screen messenger was instant and with clear instructions.... See more

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Rated 5 out of 5 stars

Excellent application with many helpful tutorials to make moving around within a breeze. There are many ways to achieve the desired result by trying various tools within the program. Still learning... See more

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Rated 5 out of 5 stars

Emailed support with crashing problem and received detailed instructions how to access event logs and submit them to Skylum. Within hours I was given a solution to the problem which was due to corrupt... See more

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Rated 5 out of 5 stars

I use Luminar Neo for several years. It is a excellent photo editing software, ease to use. I had a problem with the subscribing process and sent a request to the luminar support center. I quickly got... See more

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Rated 5 out of 5 stars

As many of the other reviews have stated, the customer service was amazing. I was contacted within minutes of sending in my issue and the response was very detailed as to how to correct the issue, and... See more

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Rated 5 out of 5 stars

Representative responded in 2 days. They not only answered my question they included a screen shoot validating their response with an arrow directing me where to look on the screen to understand what... See more

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Rated 4 out of 5 stars

Love the software but the website and purchase options are very confusing and could be made a bit simpler.

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Rated 5 out of 5 stars

As ever, prompt and efficient service from Skylum team. Big thanks to Alisa for assisting in resolving my issue.

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Rated 5 out of 5 stars

I had bought a license, using a wrong e-mail address, so the license did not show up in my account. I reached out to Support, and Alisa of Support fixed my mistake very quickly, even though this hap... See more

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Rated 5 out of 5 stars

The software itself is excellent. But I had a question regarding licensing costs and they quickly came back with a well though out answer. Supp[ort is worth it

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Rated 5 out of 5 stars

I needed to install Luminar Neo on a second computer, it failed as the login persisted in saying the app was in trial mode, uninstalling and reinstalling made no difference. Contacting Luminar technic... See more

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Rated 5 out of 5 stars

Had a trouble with the purchase, but the technician help me trough the process and restored the program on my PC! Thanks to Skylum personel!*****

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Rated 5 out of 5 stars

Customer service was excellent, had a super knowledge of the problem and how to solve it. Made me feel I was more than just a number

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Rated 5 out of 5 stars

Looking for a software that could be easy to use but also powerful. For me, Luminar is the deal. It also has a great customer support that replies swiftly and efficiently.

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Rated 5 out of 5 stars

I had an issue with not be able to open up Luminar Neo - I reported the issue and within 24hours I had a reply to the reason why....All was good

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Rated 5 out of 5 stars

Had to contact Skylum support, they quickly gave me perfectly detailed instructions on how to resolve the issue. Happy lifetime customer.

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Rated 5 out of 5 stars

Luminar Neo is a great app and the support is very usefull. They help me to resolve my problem in a very short time.

Company replied

Rated 5 out of 5 stars

Prompt and professional responses to my software issue. The detailed instructions along with appropriate screenshots were accurate. I was extremely pleased with the support I received from Skylum supp... See more

Company replied

Rated 5 out of 5 stars

There's nothing worse than buying a software product, needing assistance with it, and finding that 'support' don't get back to you promptly, or replies with an automated message that gets you nowhere... See more

Rated 5 out of 5 stars

Luminar Neo is a fantastic software. I edit my photos easily and effortlessly, and the results are superb if you don't push certain sliders too much. Skylum's customer support is very responsive and t... See more

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Company details

  1. Software Company
  2. Photographer
  3. Photography Service

About Luminar Neo

Written by the company

Skylum | Luminar Neo

Skylum is a global imaging technology company that has been around for almost 14 years. Capture your favorite moments and bring them to life with our Luminar Neo product, powered by AI controls.

Why Luminar Neo is the best photo editor for you:

  • Easy to use

Accessible to everyone thanks to an intuitive and user-friendly interface

  • AI-powered

Replace skies, enhance landscapes and portraits, and much more

  • Editing tools

Enjoy a wide range of instruments, including layers, masking, and local adjustments

  • Available everywhere

Use it on Windows,macOS,or as a plug-in

  • Multiform presets

Achieve quick pro-level results and a consistent look across your photos


Contact info

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Discover Luminar Neo

Effortlessly enhance your photo with Generative & AI capabilities

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Brilliant Assistance

Had a persistent tech issue which required multiple chats and emails. The skylum team were fantastic throughout the process of resolving my issue. Great working with professionals who know their product and communicate effectively to their clients in helping resolve issues. On top of that Luminar Neo keeps going from strength to strength. Well done Skylum team and keep up the great service.

October 7, 2025
Unprompted review
Rated 4 out of 5 stars

My luminar neo experience

I was interested in buying a photo editing app which was easy to use. I am 73 years young and not very computer literate. I downloaded their 7 day free trial and began using the editor immediately with what I considered to be excellent results. Until day 3 when the program refused to open. The only reason I did not give them 5 stars was that it took 4 days and 4 requests for support before I got the help I needed. Once I got connected to the right tech people, their instructions for uninstalling and reinstalling graphic drivers (way above my pay grade) were easy enough to follow and i was able to get the program running again. I have since purchased the perpetual license and I am very happy with the product.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Luminar Neo is a fantastic software

Luminar Neo is a fantastic software. I edit my photos easily and effortlessly, and the results are superb if you don't push certain sliders too much. Skylum's customer support is very responsive and top-notch.

October 3, 2025
Unprompted review
Rated 4 out of 5 stars

could not register software

Using the support email was slow in response but using the Chat bot was very helpful but when that failed to resolve the issue a real live person was quick to respond. A couple of emails found the problem and the issue resolved. The emails provided excellent information to fine files except how to find a hidden file which I asked a friend how to do (ie. ticking a box).

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt support... AND a follow-up!

There's nothing worse than buying a software product, needing assistance with it, and finding that 'support' don't get back to you promptly, or replies with an automated message that gets you nowhere.
I'm delighted to find that Skylum's support is both prompt and personal... you're not left chatting with a robot. Support here is just as good as their Luminar Neo software... excellent!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Most excellent service

I have been using Skylum products for many years, and I really like Luminar Neo. Following a recent Windows update the program would not load, (the second time that had happened!). I contacted their service people, and got an amazingly fast reply, with instructions on how to fix the problem. They worked!!
Very happy with the product, and their service :)

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Gentleman did not resolve my issue

Gentleman did not resolve my issue. I purchased Mastering Luminar by A. Turnham in Dec. 2024. It was wonderful. Turnham explained well how to edit in Neo. I migrated from the intel iMac (Ventura) contains the course to a Macbook pro m3 his year and cannot find the course. I have only images with which to practice edits. I do not have Turnham explaining edits!

September 29, 2025
Unprompted review
Luminar Neo logo

Reply from Luminar Neo

Hello! I'm very sorry to hear that your issue wasn't resolved. Please log in to your account using your email and password. Then, check the tab Education: https://skylum.com/account/education and you should be able to locate the course in the list. If it doesn't help, please reach out to us via the contact form: https://skylum.com/support/contact

Rated 4 out of 5 stars

Great Software

Love the software but the website and purchase options are very confusing and could be made a bit simpler.

September 27, 2025
Unprompted review
Luminar Neo logo

Reply from Luminar Neo

Thank you for the review. I'm sorry to hear that our information is confusing. We'll take your feedback into account to simplify our future offers.

Rated 5 out of 5 stars

After the latest update

After the latest update, I could not open lumimar neo. After contacting support, they took care of the problem very quickly, had me up and editing within a few hours! Thank you!!

September 27, 2025
Unprompted review
Luminar Neo logo

Reply from Luminar Neo

Thank you so much for taking the time to leave us a review. Our support team is always here to help you out with anything you need, so please don't hesitate to reach out to us anytime. We are here to make your experience the best it can be!

Rated 5 out of 5 stars

Technical Issue After Software UPdate

I recently had a technical issue with a software update. I tried troubleshooting it myself without luck. So, I reached out to Skylum support and we began analyzing the issue. We tried a few things to rule out obvious issues, without luck. My issue was elevated to another tech who offered a different solution and it worked. VEry happy with teh product (Luminar Neo) and very happy with teh support they provided.

September 13, 2025
Unprompted review
Luminar Neo logo

Reply from Luminar Neo

I'm delighted to hear that we were able to help you out with your issue. Thank you so much for taking the time to provide us with your feedback. It really means a lot to us! We hope that you'll continue to love using our software.

Rated 5 out of 5 stars

I have had a problem with a crashing Luminar

I have had a problem with a crashing Luminar Neo. Restarting and reinstalling didn’t help so i contacted the service desk. In one hour they responded with a solution that didn’t work. Within an half hour they gave me a solution that was more complicated but easy to roll out. And Luminar Neo worked again! I am very pleased with the quick response and solide solution. Great company!

September 25, 2025
Unprompted review
Luminar Neo logo

Reply from Luminar Neo

I'm glad to hear that your issue has been resolved. Thank you for providing us with feedback, and we hope that you continue to enjoy our software!

Rated 5 out of 5 stars

Luminar Neo is a great app

Luminar Neo is a great app and the support is very usefull. They help me to resolve my problem in a very short time.

September 24, 2025
Unprompted review
Luminar Neo logo

Reply from Luminar Neo

We're happy that we helped you resolve the problem. Thank you for the review!

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