Specialized Loan Servicing (SLS) Reviews 226

Your customer service is exceptional and I love knowing that you are there for me!

I was late with my payment. All is good now. Thank you!

The customer service agent was friendly, knowledgeable, and able to solve my issues.

The problem was solved.

this company is a scam at best, if you want a company that cannot handle money or your escrow account this is the place for you, over charged for my taxes that I have to pay my self. customer service is friendly but does nothing, repeat over billing on transfers from my checking account.

The Agents that take my calls are always so courteous, professional, and understanding. The one thing I wish the Company did was to allow customers with a missed payment to put it on the back of the loan. We have been here 19 years, and we want to keep our home. Thank you so very much for being such a great company.

Horrible Automated System That Repeats. Selected all the correct prompts and entered account information that would just route me to an operator for it to restart the automation system. Not sure if they are just hanging up forcing the system to restart the questionnaire but it took me over 15-minutes to find another way to reach customer support about an escrow question. Save yourself time and press 8.

Quick & excellent comunication!

I was not on the phone for an hour my question was answered and resolved in a matter of minutes. Keep up the great job ok Thanks

When I called, it didn’t take long to get a customer care person. Rose was outstanding with helping me! She answered all of my questions clearly. I was totally satisfied!

I hate this company...THEY CALL YOU, and if you answer, it says please hold for next representative it keeps repeating and then hangs up.. so basically I'm done answering their calls..... Hopefully I'll be done with him within the next year anyway....

I took out a HELOC and paid my monthly payments through my regular banking bill pay. The challenge is that SLS doesn't send their monthly invoices on time AND the monthly payment has changed every month for the past 6 months and some months by the time I receive the invoice, I've already paid the wrong amount. I tried upping my payment by $100/month but just last month it wasn't enough. I can afford the payments no problem and despite being middle aged have NEVER had a ding on my payment history until now and they were also my first for a late payment fee...of $99. You have to let your customers know what their payment is unless you are expecting us to be psychic. They also rarely, if EVER reply to email once your loan has been funded so get ready to make customer service phone calls and wait on hold.

I had an issue being a new customer being transferred over from another service provider and my issue was solved by the representative smoothly and courteously

SLS employees were very professional, answered every question that I had and were very polite.

Friendly and professional staff on hand to resolve your issues quickly. I called in for assistance and was pleasantly surprised by their efficiency on my technical issues. Well done.

The knowledge of employees and willingness to transfer to another tech with more knowledge about my issue. It’s great to be able to talk to “real” people and not have to “chat” the computer. I’m an elderly person who appreciates people who are patient kind and helpfull

Service was excellent. Thank you.

Customer service was very kind and understood why I called. I explained that I had not received copies for two months to keep in my files. She said she would mail them to me and in a few days, I got them..I do not remember her name but was so impressed with how fast she took care of my needs. Thank you