29,536 total
They won’t stop texting me about deals. There is no way to stop the messages or unsubscribe other than blocking them. Avoid the headache and don’t give them your number. They text me maybe 2-3 times a week. It’s relentless!!!
Date of experience: December 19, 2024
Even tho I had to drive to St Paul from Duluth, the whole appointment process was easy & the 3D image impressive! Cory was very helpful & professional! Considering how far I had to travel (because Imprint kit trays did not fit) , I was well compensated for the imposition with the $25 Visa & whitening kit ! Thank you. I can’t wait to receive my aligners & get started!
Date of experience: November 16, 2023
Reply from SmileDirectClub
Phillip, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
Just left this morning after an horrendous argument with the rudest man I have ever met from the restaurant of this place. The rest of the staff looked mortified at his bullying behaviour but we were all women. I honestly belive that if another Turkish man had been there he would not of dared act that way as they would nor of let him. Horrible disgusting person . I would never go back to that hotel.
Date of experience: July 05, 2024
From start to finish it was a great experience! Amber is absolutely amazing. She walked me through the process and made me feel so comfortable. It was like she was an old friend. So friendly and knowledgeable. I will recommend Smile Direct and specifically the Rocky River office as it was such a great experience.
Thanks.
Kind regards
Alicia Brooks Bir
Date of experience: November 27, 2023
Reply from SmileDirectClub
Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!
Amazing! Although I called earlier to see if I can come in early. Who ever answered the phone was rude. Once I arrived the young African-American women was amazing she made me feel very comfortable and she explained everything to me but the receptionist needs training
Date of experience: November 15, 2023
Reply from SmileDirectClub
Hi Terrance. Thanks for taking the time to leave us a rating. We're concerned to see that it wasn't a 5-star experience. If you have any feedback about your experience or need any help, please email us at reviews@smiledirectclub.com.
Initially, when I walked into the building I felt so much anxiety because I didn’t know what to expect from my appointment. However, after meeting my SmileGuide, Rue, my anxiety immediately began to diminish. He greeted me with such a positive attitude and friendly smile, which made me feel extremely comfortable. Rue was very professional, reassuring, informative, and thorough about the entire process from beginning to end. Thanks to Rue I am eager to start my journey and see my smile transform. The environment was also a plus! It was extremely clean and organized.
Date of experience: October 31, 2023
Reply from SmileDirectClub
We strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
I was very hesitant to start this journey as my son is 13 and autistic. The ladies at the Avon store reassured me and were very patient with my child, never making him feel embarrassed. He was smiling by the time we left. The only complaint would be the online marketing not being consistent with the in office visit.
Date of experience: November 18, 2023
Reply from SmileDirectClub
We strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
First experience at 64 years old getting aligners. It was a wonderful comfortable friendly experience. Allison my SmileGuide in Omaha, Nebraska explained the process every step of the way! Technology was out of this world! Can’t wait to see and feel the results. I am sooo excited!
Thank you Smile Direct Club, in advance!
12/7/23
Just received a text, I do not qualify. I have a complex issue. All I ever wanted in my Senior years, was to smile till the day I die. Sorry you couldn’t help me. 😭
Date of experience: November 27, 2023
Reply from SmileDirectClub
Vanessa, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
Rikki was awesome. I didn’t expect to get that level of care and expertise outside of a dentist’s office.
Update 12/16/23 : Rikki was awesome but little did I know SmileDirect was about to crash out. I was promised my aligneds in a weeks time but they never came - then I learned they would cancelled all orders and I basically lost the $300 I put down.
Date of experience: December 01, 2023
Reply from SmileDirectClub
Winston, thank you for the high star rating!
They gave us all the information related to the treatment, there were patient and understanding. The only question I have is if you have any promotions like buy one and get one. I am giving these treatments as a gift for two teen girls. I really will appreciate if you have any promotions thank you
Date of experience: November 11, 2023
Reply from SmileDirectClub
Fausto, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!
The SmileGuide was amazing! She was so professional and very personable. Though the SmileGuide was working alone, she made sure to let myself and other customers know of the unexpected extended wait times that we may experience (which wasn’t very long). She had such a welcoming personality and it made me feel happy to be there. I was comfortable with her and would definitely recommend this SmileShop to anyone just based off the great customer service! The appointment was quick and easy to understand as well as straight to the point! I’m excited for my new smile!
Date of experience: November 02, 2023
Reply from SmileDirectClub
Hi Desire, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
Edwin (Nashville) made the experience great. He was smiling, caring, careful, and knows his SmileDirect approach. I appreciate that he listened carefully, didn't push the more expensive program after he explained the two, and I had made my pick, and he went above and beyond to be complete in all aspects of the process.
Date of experience: November 28, 2023
Reply from SmileDirectClub
Dina, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
Divine is so nice and informative! My son was excited but a bit nervous at first. By the end of the visit he was basically jumping up and down with pure joy and happiness! He didn't stop talking about it all the way home!
Great experience!
Thank you Divine
Date of experience: November 23, 2023
Reply from SmileDirectClub
Tabitha, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much for taking the time to leave a review!
The whole process was very smooth, was very surprised by the price (in a good way) forgive me, I can not remember the names of the employees who helped me at the Saint Louis location, but they made the experience so much more worth it. Just overall a pleasant experience. Would recommend to anyone. 😁
Date of experience: November 13, 2023
Reply from SmileDirectClub
Reviews like this give us motivation and help us ensure we provide high-quality care.
Very clean and inviting space at the Portland location. Luci was great and answered all my questions, I left feeling very confident about the touch-up process. That’s the Smile Direct style I know and appreciate 👍🏻
Date of experience: November 08, 2023
Reply from SmileDirectClub
Hi Cameron, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
Nichole Q from WI Brookfield WI, Was such an amazing person to have met to start this journey. I can’t describe how much I’m looking forward for this. Thank you so much and I’m beyond grateful to have had a good first experience!
Date of experience: November 30, 2023
Reply from SmileDirectClub
Nancy, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
The gentleman that did our scan and our intial visit was Awesome! Very patient just all around nice guy!!! This was my 2nd time going as my older son got the aligners a year ago and now my daughter is getting them as well. I highly recommend the whole process!!!
Date of experience: November 21, 2023
Reply from SmileDirectClub
Hi Hanson, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
Cindy was wonderful, a very good employee she knows what she doing and what she’s talking about. Did a great job to make my sister and I feel so comfortable and confident in our journey to our new smiles !
Date of experience: November 14, 2023
Reply from SmileDirectClub
Ashley, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!
I loved the in person service. The experience was very relaxing, friendly, and pleasant. I went to the downtown Brooklyn location and my smile guide Sarah was a five star professional with everything. I will definitely join the club because of this experience. Thank you Sarah.
Date of experience: November 02, 2023
Reply from SmileDirectClub
Hi there, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
I had an amazing introduction to Smile Direct with my inhouse visit and scan with Irma in the Lancaster, PA office. She was knowledgeable and personable making the visit comfortable and detailed. I was very impressed with the scan and how the process works, really looking forward to working with the Smile team.
Date of experience: November 04, 2023
Reply from SmileDirectClub
Hi Cara, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
