Beatrice (the organiser) was above and beyond, clear comms and incredibly quick responses. She went beyond the call of duty, and has a genuine care for the heart of the SOFAR events. The night r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Libby from the customer services saved the day. Had several tabs open on maybe events and mistakenly booked an event focusing on the location instead of the date. I did reach out to ask if t... See more
Company replied
It was a pleasure to work with Brenda from SoFar and the fellow artists who performed at Soul Sundays. Everyone was kind, the evening was organized but relaxed at the same time. The audience were very... See more
Company replied
As a music lover who doesn't always want to be in a large crowd, this is perfect. I enjoy the intimate and unique settings, and the music is usually pretty good. The people who make it happen are alwa... See more
Company replied
Company details
Written by the company
Sofar brings people together through the power of live performance — in living rooms, rooftops, bookshops, and beyond. We're building a global community, one intimate experience at a time — connecting audiences with emerging artists and performers in unexpected spaces across hundreds of cities worldwide. Every Sofar experience is a shared moment. Just you, a small group of like-minded people, and incredibly talented performers at their very best. Whether you're a longtime fan or stumbling in for the first time, you'll leave having discovered something — and someone — new. We believe the best experiences are felt, not just watched. That's why we do what we do.
Contact info
52 Tabernacle St, EC2A 4NJ, London, United Kingdom
- https://help.sofarsounds.com/hc/en-us/requests/new
- sofarsounds.com
4.2
Great
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sofar Sounds
Thank you for the kind words - we're glad every element hit the spot! ✨
Hope to see you at a future Sofar!
All the best,
The Sofar Team
Reply from Sofar Sounds
That's what it's all about — thank you for the love! ❤️🙌🏼
Hope to see you at a future Sofar!
All the best,
The Sofar Team
An Evening to Remember
The ambience was great and I loved how interactive the artists were with the audience. Overall, it was a very well organised evening at a lovely venue.
Well done Sofar team!
May 8, 2026
Reply from Sofar Sounds
Thank you so much for coming! ✨🎶
That connection between artists and audience is exactly what makes a Sofar show special. Hope to see you at the next one!
All the best,
The Sofar Team
Reply from Sofar Sounds
Thank you for sharing, Lisa! ✨🎶
We'll make sure to pass that along to the artists - your support means a lot to them.
We hope to see you at a future Sofar.
All the best,
The Sofar Team
It was such an amazing experience
It was such an amazing experience! I was so happy to be there.
May 2, 2026
Reply from Sofar Sounds
We were so happy to have you there, Chantel! That feeling of being completely in the moment is exactly what we set out to create at every show. ✨
Hope to see you at a future Sofar!
All the best,
The Sofar Team
Reply from Sofar Sounds
Thank you for leaving this review, Amy - we're so glad you loved it.
Hope to see you at a future Sofar!
All the best,
The Sofar Team
Made my day - everything was perfect.
Great venue and the staff always really friendly and helpful. Amazing artists too. I had been following Sofar since it's launch but never had the chance to go before. Made my day. Thanks!
May 2, 2026
Reply from Sofar Sounds
This made our day too — thank you! 😊🎵 So glad your first Sofar experience lived up to the wait. Hope to see you at many more!
All the best,
The Sofar Team
Good vibes all around
It was a pleasure to work with Brenda from SoFar and the fellow artists who performed at Soul Sundays. Everyone was kind, the evening was organized but relaxed at the same time. The audience were very welcoming and came off as music lovers in the purest form.
April 13, 2026
Reply from Sofar Sounds
Thank you so much for this review, IB DNZA - it sounds like it was a really special night all round! 😊🎵
We'll be sure to pass your kind words along to Brenda and the local team. That connection between artists and an audience of genuine music lovers is exactly what Sofar is all about. Hope to see you back on a Sofar stage again soon!
All the best,
The Sofar Team
Great experience!
All of the artist were great! The venue was also really cool. Lamar Creation was the first artist and it was his first time performing with sofar sounds. I hope he gets picked again to perform because I really enjoyed how he engaged with the audience and his performance was great!
April 19, 2026
Reply from Sofar Sounds
This is such nice feedback to see, thanks for sharing it!
We love hearing when an artist makes such a strong impression, especially on their Sofar debut - we'll make sure to pass along your kind words to both Lamar and the Sofar Chicago team. Hope to see you at a future show!
All the best,
The Sofar Team
The audio was very hard to hear
The audio was very hard to hear. And they only had one bartender downstairs
April 22, 2026
Reply from Sofar Sounds
Hi Nicole,
Thank you for taking the time to share this feedback - we're really sorry to hear that your experience was impacted by audio issues and bar wait times!
It's our job to ensure our artists can be heard, and that the experience at the show is seamless, so this is really valuable feedback for us.
We'll be reaching out directly to share a little something to make up for this.
If you need to get in touch with our team, you can do so here: https://help.sofarsounds.com/hc/en-us/requests/new
All the best,
The Sofar team
Just Fantastic!
Great organisation and hosting by Anna Dina and Ed. Great venue. Fabulous variety of acts. Fantastic as always.
April 22, 2026
Reply from Sofar Sounds
Thank you for this feedback! We're so glad this show was as awesome as all the others.
We've shared your praise with Ana Dina, Ed and the Sofar Frome team - they clearly deserve to hear it!
We hope to see you again soon.
All the best,
The Sofar team
Great way to spend 4/20
The event was great—slightly crowded, but overall a really fun experience. I loved Gotham Dispensary as the venue; it was a perfect setting to hang out with fellow stoners and enjoy the calm, hypnotic music. The food options, like fries and chicken tenders, were a nice touch. That said, milkshakes were announced at the beginning of the event but were never mentioned again, and they seemed to run out quickly, with only staff getting them. It would’ve been nice if that had been communicated more clearly. My high self was sad that they were offered and then not delivered. The goodie bags were cute, and the branded matches were a great touch!
April 20, 2026
Reply from Sofar Sounds
Thank you for this feedback, Ashley - we're so glad you had a great time! 🙌
We're sorry to hear about the milkshake situation, and we completely understand the disappointment. We've passed that note along to the local team.
We're really glad the music, venue, and goodie bags hit the spot though. We hope to see you at another Sofar soon!
All the best,
The Sofar Team
Loved the Broadway edition
Amazing as always, but as someone that has been going to Sofar Sounds for over 10 years, and hadn't gone for a while, it was really surprising to me how expensive it's gotten. It used to be free (donation based). While I understand there's costs associated with this, it always felt like a community-led event, where everyone chipped in and everyone benefited. Now that it's paid, that feels a bit lost; and, given how expensive it's gotten, it also feels less accessible.
April 14, 2026
Reply from Sofar Sounds
Hi Diogo, thanks so much for coming back after all this time and for the kind words about the Broadway night!
The donation model worked when shows were small, volunteer-run, and operating on a shoestring. As Sofar grew into a proper global operation paying artists fairly, building out production, and running shows in 300+ cities, moving to ticketed shows was what made it possible to keep going at all.
Our shows now span a wide range of formats and price points, but the secret lineup, the unexpected space, the room full of strangers who end up connecting — that's still what we build every show around. We're really glad you're back, and we hope the next one feels as special as your first.
All the best,
The Sofar Team
Incorrect timing in emails.
I got an email saying the shoe will start at 8pm, and the door open the 7: 30pm. But turns out there was another email when the venue was revealed the time was mentioned to 4: 30pm. In that email there was no clear highlighting the time has changed. And due to this I missed 70% of the show.
April 19, 2026
Reply from Sofar Sounds
Hi Rohit,
Thank you for letting us know about your experience - we're so sorry to hear this happened!
If any details of your show change, including the timings, we'll always send an email as early as possible to let you know. It sounds like on this occasion, that didn't happen.
We've alerted the relevant team to investigate now, and someone will be in touch to put this right.
If you need to reach us in the meantime, you can use this form to contact our Support team: https://help.sofarsounds.com/hc/en-us/requests/new
All the best,
The Sofar team
I liked the environment
I liked the environment. The little snack area. That there were three acts. The owners and host of the show did their best to make the event welcoming and entertaining in their interventions.
Three breaks were too many for me. Always having to take extra time to call people back to their seats. Starting each act late as a result. Even though there were three acts, I felt like the 1st and 2nd were not really different from one another. I was hoping for more diversity in the music, gender and ethnicity of the artists. We had three white males (2 locals). Nothing wrong with that but not very diverse. The first act was fine, with a couple of okay songs. The 2nd act was a huge disappointment, the singer was yelling most of the time and not singing well at all. The last act was fun, and interactive, he tapped into different genres by himself which was appreciated.
It was my first Sofar experience. I’m a fan and have been watching online so far. So without that last act, it would have been a total disappointment. I felt like the tickets were overpriced for this specific event. Maybe it’s just a one off situation, other events might be more enjoyable music wise.
April 9, 2026
Reply from Sofar Sounds
Thank you for such thoughtful feedback on your first Sofar experience. We're sorry to hear it didn't hit the mark, although we're glad the environment and final act made a positive impression.
Diversity in artist lineup - across music, background, and identity - is something we prioritize, and we've passed your comments along to the local team.
The live experience can also feel quite different from our online content, and it's useful to hear that perspective from a long time fan.
We hope you'll give Sofar another chance - no two shows are the same! If you have any further feedback or questions, you can reach our Support team here: https://help.sofarsounds.com/hc/en-us/requests/new
All the best,
The Sofar Team
Reply from Sofar Sounds
Thank you! That warm, welcoming atmosphere is what Sofar is all about. Hope to see you again soon!
All the best,
The Sofar Team
Actually the weather was good enough…
Actually the weather was good enough for an outside occasion. I understood that you did not want to risk but the place was very small. Moreover, if it had been in a house, you would offer beer but in this place we had to buy it. Like these situations maybe you should consider cheaper tickets. And the most important point is the ones who perform. Some of the performers was a bad experience and the people around us thought the same. Despite all these negative details, experiencing sofar is nice. Thanks.
April 18, 2026
Reply from Sofar Sounds
Thank you for sharing this feedback - we're glad the Sofar experience still resonated despite some frustrations on the night.
Our teams sometimes have to make quick calls based on the weather forecast to ensure the show runs smoothly for everyone, though we appreciate that a move indoors can be disappointing.
Drinks availability and pricing depends on the venue, and sometimes we work with independent spaces where selling drinks is an important part of bringing Sofar into their space. That being said, we know the added cost can be a huge factor when it comes to value. Thank you also for your honest feedback on the artist lineup - this has all been noted and passed along to the local team.
We hope to welcome you back for a show that feels a bit more like the full Sofar experience. If you have any further feedback or questions, you can reach our Support team here: https://help.sofarsounds.com/hc/en-us/requests/new
All the best,
The Sofar Team
Great vibes and great food!
April 18, 2026
Reply from Sofar Sounds
We love to hear it - thank you, Jenna! 🙌 Hope to see you at a future Sofar!
All the best,
The Sofar Team
I’m a long time fan of sofar and this…
I’m a long time fan of sofar and this is the first time I wasn’t fully blown away by the event. Going to assume a one off and continue to be a fan and appreciator.
The sets were too short and the breaks in between were too long. The venue wasn’t quite intimate and was noisy with hotel guests. It was first posted as a byob event then changed at reveal.
April 18, 2026
Reply from Sofar Sounds
Hi Surbhi,
Thank you for taking the time to leave this review, and for your continued loyalty to Sofar - it really means a lot.
We're sorry this one didn't quite live up to your usual experience. Your points about the set lengths, breaks, venue atmosphere, and the last-minute BYOB change are all very valid - we know how distracting noise and last minute changes can really take you away from the magic - we've made sure to pass your feedback along to the local team for review.
We hope the next one feels much more like the Sofar you know and love! If you have any further feedback or questions, you can reach our Support team here: https://help.sofarsounds.com/hc/en-us/requests/new
All the best,
The Sofar Team
Reply from Sofar Sounds
Thanks for the review, Patrick - that's exactly what we're here for 🙌 Hope to see you at a future Sofar!
All the best,
The Sofar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.