Sofia & Spritz Reviews 917

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 869 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting the superior leather and well-made accessories. Many appreciate the thoughtful packaging and the overall presentation of their orders, often noting the delightful smell of new leather. The delivery service is consistently described as quick and efficient, with many people receiving their items promptly. Reviewers also commend the customer service for being responsive, helpful, and committed to satisfaction, making the ordering process smooth and easy. However, some customers were dissatisfied with the quality, mentioning issues like lifting leather or products not being real leather as advertised, and expressing disappointment with customer service when trying to resolve these concerns. A few other people also felt that the customer service was unhelpful or inflexible when addressing order issues or warranty claims.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the quality and design of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of the... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting prompt and... See more

Customer service

Customers had positive experiences with customer service, frequently describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are many variations of this type of bag on the market. I ordered one of the 'competitor' brands online but was disappointed in colour and quality so returned. The quality from Sofia & Spritz is... See more

Rated 5 out of 5 stars

I'm not a 'bag person' but loved the fact these bags are practical. Not too big but large enough for the basics phone keys glasses etc. The smell of the new leather is divine on opening. The product i... See more

Rated 5 out of 5 stars

Lovely quality bag, arrived on time. Lots of room without being too big easily fits all essentials. The different straps can coordinate with different outfits. The little purse can hold a few cards... See more

Rated 5 out of 5 stars

I was so pleased with my stylish black bag and orange card wallet so I ordered a gold bag and wallet to give away to a friend for her 50th birthday. She chose her two straps and was elated when she re... See more


4.9

Excellent

TrustScore 5 out of 5

917 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Beautiful bags and excellent customer service

I am delighted with my navy Alba bag have and recommended it to friends. I had a slight problem with my card and coin purse but my query was dealt with promptly and courteously. I can only speak very highly of the quality of the bags and accessories and the company’s excellent customer service.

May 28, 2026
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Rated 5 out of 5 stars

Superior quality to other similar bags

There are many variations of this type of bag on the market. I ordered one of the 'competitor' brands online but was disappointed in colour and quality so returned. The quality from Sofia & Spritz is far superior and in my opinion worth every penny. Even the straps are high quality. I recommend unreservedly

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great bag I love it

My bag arrived as soon as you open it you can smell the leather. I am really happy it’s an absolutely lovely bag. The interchangeable straps mean you have a bag for different occasions. I will definitely be buying more.

May 21, 2026
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Rated 5 out of 5 stars

Great Customer Service

I have the Alba bag in tan and I’ve been using it everyday since I received it. It’s roomy and looks super stylish. On receiving the bag I was sent in error a different strap to what I had ordered. I contacted Sofia and Spritz the next day,
and within 24 hours received a reply stating that the correct strap would be posted out and I could keep the other sent in error. I received the new strap in a few days. The customer service was efficient, friendly and a pleasure to deal with. I will be ordering another bag very soon when the gold comes back in stock!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Now I have a problem! Cos I love it!

Now I have a problem!! My first bag has just arrived and I love it. I’ve been looking at the adverts and resisting. But now I have one I want another. The stone colour is fabulous. Not a cream. Yet not a grey. Very upmarket colour. I’ll be back!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beyond expectations

I have just received my bag and I have to say.... I absolutely love it!!! Beyond expectations on quality, it looks and feels luxurious and it really is spacious and comfortable. Absolutely love it.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a bag

I bought a bag. No one asked me to review so I looked for a way to leave one anyway because i am so impressed by the quality of this bag. Amazing smell of leather, stunning colour and the absolutely perfect size. I’m so glad i took the plunge and ordered it. I will order more.

May 2, 2026
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Rated 5 out of 5 stars

Great design

The glasses cases are a bit expensive for 1 but they're a great design and it's a small company so they won't be making them in vast bulk.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the adorable but durable…

I ordered the adorable but durable glasses case from Sophia & Spritz, I actually use it for my sunglasses as they’re the ones I take in my bag if I’m going anywhere but they work just as well for reading glasses, well any glasses actually lol. My order came quickly and in great condition and the quality of this product is like designer quality. I love my glasses case and now I’m happy bringing it out of my bag and people seeing it rather than the usual chunky ugly space raiding normal cases. I’ll be getting these for friends gifts and Christmas gifts and I really recommend them.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

These are beautifully made and…

These are beautifully made and presented bags.i bought 2 at Christmas for my sons girlfriends and they loved them. Made such good presents. I think I may need one in every colour. When one went missing in the post, Kath sorted a replacement immediately. No fuss, just great service.

May 16, 2026
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Rated 5 out of 5 stars

Fantastic customer service

Lovely quality bags. I messed up on my free gift but they made it so easy to exchange. A real pleasure and experience shgopping with them

May 13, 2026
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Rated 5 out of 5 stars

So happy with birthday present!

So happy with birthday present, my new Alba cream bag and accessories & 3 lovely straps.
Super fast delivery.
Beautifully packed.
Really lovely quality that I know will last.
Thank you so much Sofia & Spritz & of course, my husband for buying it for me a little bit of help from me.😊💜

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

One Very Happy Customer !

This is my first bag from Sophia & Spritz, it will not be my last. I’m able to get all my things in it, it goes with many of my outfits and the added bonus of different straps and a coin purse is a joy. Great customer service too. Thank you Charlotte and all at Sophia & Spritz. One very happy customer!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bag and great quality

Lovely bag and great quality. I have seen similar one on the market recently but can say once you look at the quality of this crossbody bag it is superior. I.e the zip is not plastics etc. The other companies maybe cheaper but definitely not as good quality. Obviously you pay for quality and also customer services are very helpful when I accidentally got the wrong type of bag

May 1, 2026
Unprompted review

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