Sofia & Spritz Reviews 918

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 869 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting the superior leather and well-made accessories. Many appreciate the thoughtful packaging and the overall presentation of their orders, often noting the delightful smell of new leather. The delivery service is consistently described as quick and efficient, with many people receiving their items promptly. Reviewers also commend the customer service for being responsive, helpful, and committed to satisfaction, making the ordering process smooth and easy. However, some customers were dissatisfied with the quality, mentioning issues like lifting leather or products not being real leather as advertised, and expressing disappointment with customer service when trying to resolve these concerns. A few other people also felt that the customer service was unhelpful or inflexible when addressing order issues or warranty claims.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the quality and design of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of the... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting prompt and... See more

Customer service

Customers had positive experiences with customer service, frequently describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are many variations of this type of bag on the market. I ordered one of the 'competitor' brands online but was disappointed in colour and quality so returned. The quality from Sofia & Spritz is... See more

Rated 5 out of 5 stars

I'm not a 'bag person' but loved the fact these bags are practical. Not too big but large enough for the basics phone keys glasses etc. The smell of the new leather is divine on opening. The product i... See more

Rated 5 out of 5 stars

Lovely quality bag, arrived on time. Lots of room without being too big easily fits all essentials. The different straps can coordinate with different outfits. The little purse can hold a few cards... See more

Rated 5 out of 5 stars

I was so pleased with my stylish black bag and orange card wallet so I ordered a gold bag and wallet to give away to a friend for her 50th birthday. She chose her two straps and was elated when she re... See more


4.9

Excellent

TrustScore 5 out of 5

918 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great bag

Great bag, soft leather. Has room for all my things. Can adjust the look with the different straps. I look forward to purchasing another bag soon in a different colour.

March 30, 2026
Unprompted review
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Rated 5 out of 5 stars

The company has great honest…

The company has great honest advertising , featuring the founder of the company. Charlotte come across as believable. The quality of the bags reflect her honesty. Great quality bags whilst being versatile and extremely practical.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bag ,fabulous colour and great price

I ordered the new colour green and it arrived within the time slot they said it would. Packaged well and when i opened it it was everything id hoped it would be. Gorgeous colour, soft leather, 3 interchangeable straps for 3 different looks a free dust bag wallet and keyring. It was also on sale so it was great. I love this bag from Sofia and Spritz and will definitley be buying others in the future.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely over the moon

Absolutely over the moon with my new bag. Exactly as described. Arrived well packed and promptly. The smell fo the leather was divine. Love the choice of straps and handy little purse. 100% recommend

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve found my bag!

I purchased a bag for myself. At the age of 59, I find I need more compartments for purse, glasses, phone, keys etc. I chose the gold chain strap and the Greek strap to go with my new stone coloured bag. When it came, I was so excited to open it. The bag and straps have surpassed my expectations. I absolutely love it. I’ve had it for three weeks and using the gold chain strap at the moment. I’ve had comments from five friends and I’ve told them where I bought it. I find the larger compartment holds my huge purse, glasses case, keys etc. and still have room. I love the compartment for my IPhone. I have one of the larger models and again, plenty of room. Two very small points. I would like the gold chain strap and the matching bag strap to be one inch longer, as I am 5.8” tall and like my bag to sit on my hip. The other point is, I wish I had taken the option to purchase another bag at half price at the point of payment! I have my eye on the orange bag for summer. It has taken me 59 years to find my bag!!! 🥰

March 29, 2026
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Rated 5 out of 5 stars

Top notch bags, great quality

Charlottes internet advert is very good, her product is top quality for the price and very well made. I like the free gifts you get and the sending a email to me etc was outstanding. I recommend her she has great bags, great colours, and great company ethics.

March 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Beautiful bag

Beautiful bag, very versatile with all the different straps and nice little touch with the coin/card purse too. I’m from the UK and always a little sceptical when ordering online thinking you’re buying from a UK website but often you’re not, but Sophia and Spritz definitely are. From ordering the bag to it being delivered was 4 days. I can highly recommend this company. Excellent Service.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Bags of Quality

A great small business offering quality handbags and accessories. Efficient and committed to customer satisfaction. They were very quick to remedy a small error. Could not wish for better service. Will buy from them again…….actually I did just that. Thank you

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love my bags

Absolutely love my bags. Ordered a tan one loved it that much and already have a second black one. Will be adding more colours. Amazing quality and beautifully packaged.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

This is a versatile bag

This is a versatile bag. I am pleased with my choice of colour and there were so many to choose from. I very much like the free straps that I chose.
I haven’t yet worn my lovely bag, but looking forward to it when I do. I am waiting for a particular special occasion.

March 16, 2026
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Rated 5 out of 5 stars

Fabulous quality bags

Fabulous quality bags, I have 3 now and all are gorgeous, I change it up with the different straps and get compliments from everyone. Super happy with all my purchases 😀

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Lots to like about Sophie & Spritz! Although not a huge selection of products to choose from, there were loads of fabulous colour options, ordering was easy, but also given a chance to change your mind. My first choice of colour wasn’t available, but so many others I liked, chose one, then remembered I’d just bought that colour from another company, but was able to cancel and choose one of the other stunning colours.
Very pleased with the product, the delivery updates and the packaging.
Had a query which customer services dealt with quickly and to my satisfaction, a great shopping experience all round.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love the bags!


Absolutely love the bags. I now have two and both my daughters have bought them after admiring mine. The quality is as you describe( rare these days!) and the customer service excellent. Very happy. If I wasn’t retired I would want to work for you!!!😂 I love a product with integrity! Thank you x

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic bag have been looking…


What a fantastic bag have been looking for one for ages
What a fantastic bag have been looking for one for ages .Wanted a good quality one wow have i found one i certanily have so much so i have now brought it in sage green as well.

March 13, 2026
Unprompted review
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