Sofia & Spritz Reviews 918

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 869 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting the superior leather and well-made accessories. Many appreciate the thoughtful packaging and the overall presentation of their orders, often noting the delightful smell of new leather. The delivery service is consistently described as quick and efficient, with many people receiving their items promptly. Reviewers also commend the customer service for being responsive, helpful, and committed to satisfaction, making the ordering process smooth and easy. However, some customers were dissatisfied with the quality, mentioning issues like lifting leather or products not being real leather as advertised, and expressing disappointment with customer service when trying to resolve these concerns. A few other people also felt that the customer service was unhelpful or inflexible when addressing order issues or warranty claims.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the quality and design of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of the... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting prompt and... See more

Customer service

Customers had positive experiences with customer service, frequently describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are many variations of this type of bag on the market. I ordered one of the 'competitor' brands online but was disappointed in colour and quality so returned. The quality from Sofia & Spritz is... See more

Rated 5 out of 5 stars

I'm not a 'bag person' but loved the fact these bags are practical. Not too big but large enough for the basics phone keys glasses etc. The smell of the new leather is divine on opening. The product i... See more

Rated 5 out of 5 stars

Lovely quality bag, arrived on time. Lots of room without being too big easily fits all essentials. The different straps can coordinate with different outfits. The little purse can hold a few cards... See more

Rated 5 out of 5 stars

I was so pleased with my stylish black bag and orange card wallet so I ordered a gold bag and wallet to give away to a friend for her 50th birthday. She chose her two straps and was elated when she re... See more


4.9

Excellent

TrustScore 5 out of 5

918 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous bag

Ordered the stone bag with an additional 3 straps and I’ve just opened my package today.

It’s absolutely gorgeous….love it. Just the perfect size …lots of zipped compartments for keeping all your things in safely . Beautiful colour…will be great for the summer…

Came well packaged .

Highly recommended

March 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just love these bags

I bought my first bag, loved it so much I bought 2 more. The quality of these bags is fabulous and they are such great value you can genuinely afford them in several colours. Great presents too. Im about to buy my 4th in pale blue !!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Classy Bags

I purchased the Gold Alba bag and am thrilled to bits with it. The leather is excellent and the overall appearance of the bag, very classy. The bags come with a regular leather strap as well as 2 other smart material straps, tassel and even a complimentary credit card wallet. So overall great value. My order was dealt with efficiently and quickly, arriving three days after placing. Highly recommended.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous stylish bag

Great and easy to order from the website. Fabulous bag with a mind blowing amount of space a little tardis holding all your essentials! . My only problem was choosing the colour as there are several lovely colours to choose.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bag…I just bought my second…

Beautiful bag…I just bought my second one in stone colour for the summer. Some of the straps I had with my black one are interchangeable so I have even more choices. Quick delivery, beautifully packaged, good quality handbag.

March 19, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent quality!

Excellent quality!
From when you first open your package the smell of the beautiful leather hits you. The quality is perfect from the bag packaging, to the gorgeous bag that smells absolutely devine to the additional bag handles, as a free gift which are so well made and a good length.
You won't be disappointed.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I love my new bag.

I love my new bag it's small but spacious, quality material and the extra straps change the look of the bag,I got three bags in one for a very reasonable price.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Plenty of colour and style options…

Plenty of colour and style options around these high quality, soft leather bags. Nice added touches such as jazzy straps included. Love the way it fits across body and the handy zipped areas. Great for gifting as the packaging is lovely too.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bag

Lovely bag, quality leather and well made. Bought instead of another well known bag with a dog. Well impressed with the bonus gift of straps, has dust cover and bonus card wallet. Would definitely buy another from the vast array of colours available.

March 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I bought this bag for myself and I must…

I bought this bag for myself and I must say I am impressed it’s just the right size to hold all my necessities. I don’t like big bags and some are just too small, but this bag is just the right size. Also the extra free straps I picked are perfect and the bag itself is soft to the touch. I got the navy blue and it will be my new favourite bag.

My intention is to get two for Christmas gifts. I am just secretly trying to figure out what my friends favourite colour are.

👏🏾🎉🎉👌🏾

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service ! I contacted Sofia and Spritz by email as I was having trouble ordering a bag. I was responded back by Kath who explained the pre ordering service. There then seemed to be a glitch, probably due to so many people ordering, not a bad situation for a company to be in. Again I was contacted by Kath who explained the glitch and I was able to pre order my Alba bag in stone colour which I am excited to now wait for.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I made a mistake with my order….

After I made a mistake with my order, customer support was outstanding and my mistake was resolved to my utmost satisfaction
Would highly recommend this company and the bags are absolutely gorgeous

March 23, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have bought the most beautiful hand…

I have bought the most beautiful hand bags from Sofia & Spritz they are made of such quality leather and they feel so good.
The colours are amazing and the change of straps is ingenious. I have a Cream one a Gold one Orange and a Navy blue one just love them xx 😘

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order and the delivery was… ideal

Easy to order and the delivery was superb
Highlight was when I received the items the red bag was gorgeous with the golds zips and zip tabs, very well made smelled gorgeous of fresh leather and the free straps were the bonus - I have never had a leather bag like this before but was surprised as to how much you can place in it. the coin /card purse was a lovely touch and the workmanship was stupendous I will be Purchasing a couple more in the Future and the key ring is cute had a lot of woman asking me where I purchased it and I gave them the website. Keep up the brilliant work very happy lady. Mary r Ramsey Uk

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bag - luxury look without the silly price tag

I needed a small navy bag and saw a post on instagram so thought I’d try them out - always support small business where I can. Bag came with 2 free straps, as well as the matching leather one so I can match it to any outfit. I ordered the design with the extra pocket on the front and it’s plenty big enough for all my day to day bits and pieces. Very happy with the bag, and will definitely come back again

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing bag, it won’t be my last

Amazing bag. Fabulous quality & the leather smells amazing. Really happy with the extra straps and the delivery service was spot on. Won’t be my last purchase- love it so much-thank you

March 23, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing 10/10

Purchased a beautiful bag while the strap and purse offer was on. I forgot to order the purse so I emailed customer services to explain and they sent the purse at no extra charge. Arrived in time for my birthday! The customer service communication is amazing. They truly go above and beyond.
The actual bag is super! I love the quality. Its feels very expensive verses the actual cost. The interchangeable straps are just fabulous. I plan on ordering more. I went for a black bag as its more versatile, but I'm already looking at other colours!!
Highly recommended product with amazing customer service. Honestly 10/10
Im a very happy customer x

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

A Bag for Every Occassion

These bags are brilliant! I have 3 tan; orange and black… tempted by the new spring range too. The quality of the leather and the make of the bag is second to none. These bags can be changed up for more dressy occasions or for casual wear. With the choice of three straps you get a new bag with every wear of a different strap. It’s like having a brand new bag each time. Prompt delivery, well packaged and each bag comes with its own dust bag, perfect for storage when not in use. I love the story behind this company and how they came together to produce timeless handbags. Best part is, you get designer quality at an AFFORDABLE price! Not everyone can afford to spend hundreds even thousands on a handbag. You don’t need to, these bags have it all. Highly recommend making that purchase you’ve been thinking about, you won’t regret it!

March 22, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look