Soly installed my solar panels in June 2023. Everything went perfect and the solar panels are working fine. The Enlighten app from Enphase worked perfectly until the summer of 2024. From that time, I... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Whilst they have a new shiny name of Soly, do not be deceived to believe that they are new, they are enie.nl. Look at the reviews of enie to see others poor experiences! My panels were installed in Oc... See more
Company replied
It was a nice and good experience during the quotation. Sip Visser had an online meeting with us and he explained everything nicely and in detail (in English). He was polite and very helpful. We agree... See more
Company replied
It was a pleasure to work with Soly. I cannot express how satisfied I am with their exceptional service. A special shout-out goes to Ferdinand van der Zee, who went above and beyond in his role. Hi... See more
Company replied
Company details
About Soly
Written by the company
We zijn hard bezig om zonne-energie voor iedereen beschikbaar te maken. Een sprong vooruit voor onze aarde, met de slimste, mooiste, sterkste energiebron die er is. Maar eigenlijk gewoon terug naar de bron die ons al miljoenen jaren van energie voorziet. Iedere grote verandering begint klein. We zetten de zon weer op 1!
Al bijna 10 jaar maken we zonne-energie voor iedereen toegankelijk.
Wij maken zonne-energie toegankelijk voor iedereen die vandaag wil besparen en mee wil bouwen aan de duurzame wereld van morgen. Daarom geven wij je advies dat helemaal afgestemd is op jouw situatie én leveren we duurzame zonnepanelen met het hoogste rendement. En ook nog eens heel betaalbaar! Met installatieteams door het hele land garanderen we dat je zo snel mogelijk geniet van je eigen zonne-energie.
|
Contact info
Eemsgolaan 5, 9727 DW, Groningen, Netherlands
- 085-4017000
- klantenservice@soly.nl
- soly.nl
4.0
Great
1K reviews
Replied to 72% of negative reviews
Typically replies within 1 week
Issue with Enphase Envoy resolved
Soly installed my solar panels in June 2023. Everything went perfect and the solar panels are working fine. The Enlighten app from Enphase worked perfectly until the summer of 2024. From that time, I started noticing delays in the reporting of the information so now and then. Between August 8, and November 13 2024, there was no data reporting any more. I called Enphase, but they could not fix the issue. I called Soly, they try as well to fix the connection online, without success. A technician came but did not have a new Enphase Envoy, so could not replace it. After calling Soly about 5 times, and hearing that they were in discussion with Enphase, the issue was finally solved, and the reporting resumed on November 14.
August 8, 2024
Unprompted review
Reply from Soly
How annoying that you are currently not receiving any data through the Envoy from Enphase.
As you indicated, we have helped you from the beginning and we are still doing so.
Unfortunately, we are also dependent on Enphase in this and that is why it is taking a little longer.
We will keep you informed as best as possible and want to resolve this for you as soon as possible.
It was a pleasure to work with SOLY
It was a pleasure to work with Soly. I cannot express how satisfied I am with their exceptional service.
A special shout-out goes to Ferdinand van der Zee, who went above and beyond in his role. His communication was always clear, timely, and he demonstrated a remarkable understanding of my needs. Ferdinand truly excelled in thinking along with me, providing valuable insights, and offering the best solutions tailored to my situation. His support throughout the project was nothing short of outstanding. I highly recommend Soly to anyone considering solar energy solutions.
If you're looking for a company that combines expertise with top-notch customer service, Soly is the one to choose!
August 9, 2024
Unprompted review
Reply from Soly
Thank you so much for your kind words and for taking the time to share your experience with Soly! We're thrilled to hear that you were so satisfied with our service, and we'll be sure to pass along your praise to Ferdinand van der Zee. It's wonderful to know that his efforts and dedication made such a positive impact on your project. At Soly, we strive to offer not just expertise in solar energy solutions, but also the highest level of customer service, and it's feedback like yours that keeps us motivated. We're grateful for your recommendation and look forward to continuing to support you in the future!
Verified
I get all the answer
July 2, 2024
Reply from Soly
Thank you for your review! We are happy to hear that you are satisfied with the answers you received. If you have any further questions or concerns, please do not hesitate to contact us. We are always ready to help!
Verified
Super service en reactie von Thomas
May 16, 2024
Reply from Soly
Hartelijk dank voor je positieve review! Het doet ons veel plezier om te horen dat je tevreden bent met onze service en reacties. We streven er altijd naar om de best mogelijke ervaring voor onze klanten te bieden, en jouw feedback bevestigt dat we op de goede weg zijn.
Als je in de toekomst nog vragen of opmerkingen hebt, aarzel dan niet om contact met ons op te nemen. We staan altijd voor je klaar!
Verified
All my questions ware answered
All my questions ware answered, we had very extensive and informative.
Received quotation that we went through together, discussed all possibilities.
May 22, 2024
Reply from Soly
Thank you for your positive review! It's great to hear that all your questions were answered and that you enjoyed the comprehensive and informative session. We always strive to inform and support our customers as best as possible. We are pleased that going through the quotation and discussing all options was satisfactory. If you have any further questions or need additional help, we are always here to help!
Verified
Reply from Soly
Thank you for the wonderful review! We're glad you found our service helpful and insightful.
Verified
This company is too lazy to do anything right.
I didn't choose this company for solar connector installation in Noord-Holland province. The company didn't visit the property to assess the possibilities. They outsourced every planning to their application which is restrictive and useless. In an online appointment the advisor told me that they can give solar panels for half of the roof surface, which was a pity as the system they used to estimate was so out of date I could see that it is not even serious attempt to provide what I wanted. The advisor was condescending and too tired to properly do the session. It is not pleasant to talk to an employee who comes up with convenient explanation why the company can't offer something valuable.
March 12, 2024
Reply from Soly
Thanks for sharing your experience! Let us first say that this is absolutely not the experience that we as Soly want for our customers. We will contact you by phone about your experience and we will ensure that you feel better about the process
Bad, bad, bad.........
Bad, really bad. Cancelled an appointment 30 minutes before starting, rescheduled the meeting. Promises were made, none of the promises were kept. Forget this company and do look for a better one.
February 15, 2024
Unprompted review
Reply from Soly
Thank you for sharing your experience. We would like to get in touch with you to discuss your experience. Unfortunately, we cannot find any customer information for the name you provided. Trustpilot has therefore sent you an email on our behalf requesting that you share additional information.
Verified
Did not even talk to me.
Cancelled consultation without even talking to me. Probably by just looking at Google maps.
Reply to Solys Reply: The number I provided to you is correct, I have double checked. Even if the number had a typo, we were scheduled to meet online, which you cancelled 15 before. Then came an email saying "Wij als Soly hebben niet de mogelijkheden om hier zonnepanelen te plaatsen". What should I reply? You seem to have decided.
Anyways please feel to call me at the number I provided. You also have my email address
January 17, 2024
Reply from Soly
Thanks for sharing your experience, Sahil. Let's say first that this is absolutely not the experience we want for our customers.
We have tried to contact you by telephone about the situation and accessibility of the property, but unfortunately you provided an incorrect number.
We then sent you an email with text and an explanation of the situation, but we did not receive a response yet.
We would like to talk to you to discuss your experience and make positive changes.
Would you like to contact us by telephone or respond to email? Then we ensure that we conclude the process on a more positive note
Update 19-01-2024:
We tried to call you, but unfortunately there was no answer.
We will try this again at another time, otherwise you can always contact us yourself.
Verified
I did not get proper response
I did not get proper response. I had to insist because the person behind the phone asks someone else for the correct answer.
January 12, 2024
Reply from Soly
Bedankt voor het delen van je ervaring. Graag komen we met je in contact om je ervaring te bespreken. Helaas kunnen we op de naam die je hebt opgegeven geen klantgegevens vinden. Trustpilot heeft daarom namens ons een mail aan je gestuurd met het verzoek aanvullende gegevens te delen.
Verified
Reply from Soly
Dank je wel voor het delen van je ervaring. Het spijt me te horen dat de afspraakcommunicatie niet naar wens is verlopen. We streven ernaar om onze klanten een optimale service te bieden, en het is teleurstellend om te horen dat we in dit geval niet aan je verwachtingen hebben voldaan.
Jouw feedback is van groot belang voor ons, omdat het ons in staat stelt om de nodige stappen te ondernemen en onze dienstverlening te verbeteren.
Als je bereid bent om meer informatie te delen of als je specifieke suggesties hebt over hoe we de communicatie in de toekomst kunnen verbeteren, stellen we dat zeer op prijs
Really good experience discussing needs…
Really good experience discussing needs and house position with the team… a positive start….
I will update the review when installation date is agreed and completed - so far a positive experience….
December 18, 2023
Unprompted review
Reply from Soly
Thanks for sharing your experience, Darren! In the Netherlands we say 'A good start is half of the work'. Ofcourse we will do everything to keep you as satisfied as you are now. Happy holidays!
Verified
Very knowledgeable and informative
Very knowledgeable and informative. Also very friendly
December 6, 2023
Reply from Soly
Thank you so much for taking the time to share your feedback. We're delighted to hear that you found our team to be very knowledgeable and informative. Providing valuable and accurate information is a priority for us, and it's fantastic to know that we could meet your expectations in that regard. Additionally, we appreciate your kind words about our friendly approach. Creating a positive and approachable environment is important to us, and we're pleased to hear that it resonated with you. If there's anything more we can assist you with or if you have further questions in the future, please feel free to reach out. We appreciate your support!
Verified
TERRIBLE
This company lies. Told me that only 4 panels would fit on my roof when actually 8 could fit. I dont recommend! They were bad mouthing other companies
July 21, 2023
Reply from Soly
Dank voor het delen van je ervaring. Vervelend om te lezen dat je deze ervaring hebt overgehouden aan het proces. We nemen telefonisch contact met je op over je ervaring tijdens het proces van de zonnepanelen.
Nice quotation
It was a nice and good experience during the quotation. Sip Visser had an online meeting with us and he explained everything nicely and in detail (in English). He was polite and very helpful. We agreed on a date for installation but we still have few more days until installation. Hopefully everything will go well. I will update my review after installation.
October 17, 2023
Unprompted review
Reply from Soly
Thank you for sharing this positive experience, Theodoros. We are happy to hear that you are pleased with Soly! We wish you many sunny days so that in the future you can enjoy your energie produce!
Verified
Very Good Explanation of the product…
Very Good Explanation of the product and service
October 6, 2023
Reply from Soly
Thank you for sharing your experience Solyaan.
We are happy to read that you are satisfied with our advisor's knowledge and skills about the products and services
Verified
Professional advice
The Soly advisor was very professional. He explained everything in details and listened to my needs or questions.
September 28, 2023
Reply from Soly
Thanks for sharing your experience, Solyaan! We are happy to read that you are satisfied with the online consultation with our advisor. If you have any questions, please feel free to contact us!
Verified
Up to date in technology
Fast reaction, up to date and informative conversation with business associate.
Hope, the installation, and the business process will be also that quality, and than I will be happy!
Best regards!
September 22, 2023
Reply from Soly
Our goal is to make you happy, so we will definitely go for the same quality that you've already experienced. Thanks for sharing your experience, David!
Verified
Hein Hartlief for president!
September 21, 2023
Reply from Soly
Wat fijn om te lezen dat je zo positief bent over onze adviseur! Mocht je nog vragen hebben dan kun je Hein zowel telefonisch als via de mail contacteren!
Excellent
I contacted Soly for solar panel installation after hearing positive feedback from my friends who installed solar panels from Soly.
The whole journey from planning to installation went perfect.
The solar panel installation took just around two hours.
Hope they will keep up the same sprit forever.
- A happy customer
July 27, 2023
Unprompted review
Reply from Soly
Thank you very much for sharing this review with your experience, Veeraraj! We are very happy to welcome you as our customer and wish you a great time with the solar panels :) We will keep up the spirit! 🌞️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.