Great customer service and help when picking out my glasses. Made the process of picking a second pair easier
Company replied
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Great customer service and help when picking out my glasses. Made the process of picking a second pair easier
Company replied
Staff were very pleasant and attentive. Will continue to go there as long as they continue their awesome service.
Company replied
It took way longer than I expected for the glasses to come in.I mean, I was told it would be a week or so, and it was a lot longer
Company replied
The staff was very friendly. And we loved the selection you all had. We will definitely be back again.
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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3110 N Loop 250 W, #200, 79707, Midland, TX, United States

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It took way longer than I expected for the glasses to come in.I mean, I was told it would be a week or so, and it was a lot longer

Reply from Stanton Optical - Midland
I ordered contacts and asked for them to be shipped my home address. I live 9.6 hrs away from where the store is located. I called several times to confirm contacts were shipped and to my home address. After three weeks I called again and was told I needed to go to the store and pick them up. Again I live 9.5 hrs away. Asked for them to be overnighted to my home because in 2 days I was going out of town for work. No luck and they just credited my card for the cost of contacts. They didnt fix my problem they just avoided it by a refund. Customer service doesn't exist.

Reply from Stanton Optical - Midland
Your promotion is fraudulent as it is only available to those without insurance. It cost me an additional $200 and I got only 1 pair of glasses which by the way they came in late. The people that work there are friendly but were not helpful when it came to your fraudulent promo.
The staff was very friendly. And we loved the selection you all had. We will definitely be back again.
They try to upsell you on things you don’t need. Told me they saw a shadow in my eye scan and for an additional $39 they would do another scan to see if it was anything to be concerned about. After I chose my frames they told me to come back. I came back for my glasses and since I was wearing contacts I didn’t try them on. When I got home and put them on, I saw exactly how I saw with no glasses or contacts. I was furious. Went back and they were so surprised how that could happen and insisted it was the right prescription. I now have to wait two weeks for my glasses.
The service was awesome and the prescription was perfect.
Had to order lens didn't take long at all for me to get my new glasses and I love them
The whole process was not professional or personal at all. I was not told that specialty glasses would take two weeks or more to arrive until the end of the process. I pick up my glasses, and they are handed to me. No, how do they fit? How do you see in them? Any adjustments that need to be made? How do you like them? Nothing just here you go. I would not recommend Stanton Optical, and I will not use them again.

Reply from Stanton Optical - Midland
Order to of the same glasses and didn't have the correct glasses. Im very disappointed

Reply from Stanton Optical - Midland
Terrible front office service. It took 5 weeks to complete my order.

Reply from Stanton Optical - Midland
Just the two hours seemed long for the appointment

Reply from Stanton Optical - Midland
The girls in the back who help with the exam were good. The girls up front who help with the frames were judgy and rude couldn't even Crack a smile and seemed like they were too good for this job no customer etiquette. Definitely will NOT return.

Reply from Stanton Optical - Midland
Great customer service and help when picking out my glasses. Made the process of picking a second pair easier

Reply from Stanton Optical - Midland
The date that my daughter went she had to wait 2:30 and the lady there was no friendly. Then I got the email that my order was ready when she went they had a problem with the glasses so she couldn’t get them at the time and we still are waiting on her lenses prescriptions she can see now short distance so that means that she has to go back, honestly st this point i just would like a refund so we don have to deal with this issues

Reply from Stanton Optical - Midland

Reply from Stanton Optical - Midland
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