do not use this company, if you need customer support you cannot get it. I had used them for over 4 years, suddenly they didn't deposit over $1,400 -- they say because i don't have a website, i don't want a website. i still cannot get my $ released they have had for over a month!
Support Is miles ahead than GayPal
Stay away from this company, by mistake I joined and not knowing they will charge a fee. Anyway I’m trying to get my money back from customer payments. They are asking me for 1000 documents. Worst customer service ever. I’m still hoping one day I can get my money.
I started my business barely six months ago. The biggest mistake i made was switching to stripe as a payment processor. They closed my account because i was termed "high risk" and now they wont refund my customer. i have contacted them via email so many times and no response. why wont they get a help line to help customers sort out issues. i had the worst Christmas because the customer kept calling me everyday frustrated and is going round telling people that my business is fraudulent all because stripe has refused to refund her money. i wish i did more research before using them. I wont recommend this company for my worst enemy
Absolutely a terrible company, they freeze your account without notice, they don't answer emails for WEEKS and MONTHS. You can't refund customers or do anything during this time, they keep your money and there is absolutely ZERO support you can get from them. I had a different image about this company but they are 1 million times worse than PayPal. Stay Away.
I never been a customer or sign up to them .
Today I received a email saying some one had paid me though stripe .
I had to sign in ,set up an account ...give them all my details and send a copy of my driving licence and proof of address and then found out they had charge me £15 to receive a payment ...this was not me sending money just receiving money from some one that uses them .
I have never heard of them but now I've been force in to signing up with them to get my money .
I think there a joke ...from reading there reviews I'm not the only one .
Live payment what a laugh it's been nothing but hassel ....please explain why I had to do this just to recive a payment it's not like I sign up to you .
We are very frustrated with Stripe - we have a rental property in Costa Rica. We have a property manager who handles 100s of US transactions a year. We charge 50% in advance and 50% at stay. We had a renter who was checked in personally (including a photograph of their license), used the property, was charge the other 50% (and an additional fee for damage) and contested Second 50% saying it was fraud and he didn’t stay there (obviously fraud since he paid the initial 50% and we had a copy of his license and a dated sign-in sheet). Yet Stripe adjudicated this with the bank as fraud. We followed the “process” with documents - thinking this was ridiculous but would be quickly resolved - and yet still had the outcome. We will be filing with the FBI Internet Crime Complaint Center and sending a more formal letter (we are talking to counsel) to Stripe and the individual regarding the fraud and/or the complicit nature in the fraud. I would recommend you not having to go through this pain and find a different alternative.
We have been years ago with Stripe, but the 7 days payouts were not so conveniante for us and we switched to Worldpay. OMG what a mistake, we had the worst possible experiences with Worlday and we came back very quickly to Stripe. Super easy setup, charges are only based on payments, no hidden cost or subscribtion costs, it is easy and transparent. Today we received a notification that we will get payouts within 3 days from now on, which is even better. So happy to be with this company. Reccomend to every business.
A simple question on a Sunday afternoon, answered warmly, quickly and effectively. Couldn't ask for more
My account was shut down as they said it was at higher risk. I never had a dispute on charges or any emails or calls from them.
My last payment has been pending since November 3rd . No number to call and nobody answering my emails in two months. Worst customer service I ever encountered. Will be going back to previous provider. Don't waste your time.
The customer service agent I was talking to was very knowledgeable and helped a lot of setting up my account because my case was a very different one and there were some technical difficulties but they were very dedicated and helped me through them I say give them a pay raise.
One of the best credit cards service providers. Handy and easy to implement.
The Stripe support team is absolutely great. Best support team ever encountered. First, they have helped me to implement Stripe. Second, they have helped me solve issues (not caused by Stripe software, but by server of hosting provider such as an SSL bug or out-of-sync timer) with quick and sound advice. Very impressive! Including seemless handover between support members that makes support like 24x7.
Abysmal. They decided without notice that I was a pharmacy (I am not!) and shut down by account. No contact number, they have no way to call them! On email support they just keep saying I'm a pharmacy!
Great support!
Very secure and very helpful!
My partner needed a payment provider for her small but growing personal training and fitness business (getfitsmiling.ie). Stripe seemed like a good fit and was easy to integrate with her booking system. All good so far.
After a week of processing payments, out of the blue, Stripe contacted my wife to tell her that they were closing her account and withholding collected funds for 90-days. Why? Because of the "likelihood for future chargebacks exceeds the rate we're legally able to support". Chargebacks? What chargebacks? My wife knows personally every person that orders from her booking site....she provides a personal fitness service. Why would she be high risk for chargebacks? In over 10 years of business, she had never had a customer ask for their money back or dispute a transaction. Being a provider of an intangible service, she has never been the victim of fraud so it baffles me how Stripe can conclude this.
Irrespective of their flawed logic, what is really unprofessional is the manner in which they handle the supposed 'risky customer'. There is no personal email or warning message, just a pre-canned automated email containing generic and dubious reasoning. If they had really done their research, they could specifically state why they had reservations. The fact is, we're a victim of their AI system and automated customer support. If you respond to their initial email, they send a further message that tries to offload their accountability to KYC legislation - tenuous at best!
I would never recommend Stripe to anyone based on this experience.
Stripe customer support is exceptional!
They were knowledgeable and extremely helpful.Stripe chat walked me through my issue effortlessly even on a Saturday. My emails were responded to promptly and the support staff seemed genuinely concerned. One of the best customer service experience I have had in a very long time. I am so glad that I decided to select Stripe as my payment processor for my online business.
I highly recommend Stripe to my fellow entrepreneurs.
worst payment processor
I have used Stripe for more than 5 years for different businesses. Last month we started using Stripe for my wife's new businesses, handling authentication of official documents.
Suddenly I get this email:
Our systems recently identified charges that appear to be unauthorized by the customer, meaning that the owner of the card or bank account did not consent to these payments.
My wife speaks personally to each and every client.
Based on what I've read it seems Stripe will refund every customer we've had since business start last month, crazy!!
We've had a lot of work and expenses for all our customers, and in one flash, Stripe decides to refund all our customers?
The Stripe support is just giving out canned responses, plus the chat functionality on their site is suddenly gone for me! This is way too stressful for me!
