Summit Racing Equipment Reviews 182

On August 20th I called about availability of a cam and lifter kit and was told it would ship in a week.
I could not get any information about shipping online so I called and the rep told me that it was probably in route and she would contact the manufacturer and send me an email with the info. I never received an email.
So, the following morning I called, again. That rep told me it was back ordered until January, so I canceled the order. And he said he issued a refund and would send me an email for confirmation. Again, I never received and email.
So. I called AGAIN. That rep told me that they would not issue a refund until they canceled the order from the manufacturer. I of course protested this because I was told the refund was already processed. So she said she was sending me to a higher level of customer service. I held for 15 min. just to be hung up on.
So I called AGAIN! I asked for a rep that could help me, and was told again about how they had to confirm with the manufacturer first. I said that it was not right for you to have charged me in the first place for something you didnt have much less delay a refund. I explained to him that I ordered the part form Oreilly auto and they had it same day, and I did not pay in advance. he, Jeremy, said he used to work for Oreilly and thats not how it worked with them. So now I am called a liar as well! I told him that in fact I have a commercial account with Oreilly and I order the parts by phone and pay for them when I pick them up. so he just hung up on me!

Ordered a set of Mickey Thompson drag radials on 8/2/21.3 days later given a delivery date of 9/7/21.On 8/25/21 I get a new date of 10/28/21.Called to inquire.Was told Mickey Thompson was the cause.Called Mickey Thompson.They told me they had not missed any of their shipment dates to any of their suppliers.So what happened to my tires?Seems to me Summit likes to use your name and credit card to hold a place in line,but when a buddy needs a set your going to the back of the line.Long story short.Ordered the tires straight from Mickey Thompson and they exceeded all expectations.

And again no stars!!!!

This is the second time I am placing a rewiev on this bad company, regarding order number 138857..

They shipped a springkit partnumber TFS-2500286, where there were missing 4 out of 16 ID locaters...

That I found out, after my engine were pulled apart...

Contacted Summit Racing with the problem, expected that they would ship me a new kit without any problems... BUT NOOOOOO, again they prove, when you have payed, you are dead to them.... first they offered to ship me the missing id locaters, fine by me, checked the order and surprise, wrong parts where about to be shipped, contacted summit and made them aware of the error, 4 days is now gone, and to my horror, they missing parts are not to be delivered befor oktober!!!! What the h... , Am I suppose to walk to work because of Summit racing lack of customer service???? They should ship me a new kit without any discussion, and a return shipping qoute for the kit that were missing parts!!!

I’ve been buying from summit racing for around 30 years. Customer service is always great. So I’m kinda confused by the bad reviews.

My number one parts pusher. 😉
I've ordered from summitracing.com 4 to 10 times every year since 2015, and only one time have they mixed-up the order.

So can't understand all those bad reviews.?😲

This company is the best for customer service. I have had few problem products. And they always made it right.

I live in Germany tried to place an order using my USAA (San Antonio Bank) credit card. summit says they can't process my card without me sending them copies because it is a foreign account. Again, this is for a US bank account. My other option is paypal. Every other company I buy stuff from in the US can process my payment and businesses in Germany accept this US issued card. I won't bother to look at summit's site anymore. From what I see they have a poor reputation so I am probably better of anyway!

I have been waiting on a toolbox for over 4 months and decided to ask for refund! I could have rode my 10-speed there and back and picked it up from where it was supposed to be shipped (inside USA) 4 or 5 times already!!
COME ON??¿¿!!🤔😡

Ordered a new hitch cargo carrier from Summit, but instead got a used item that was dirty, broken & rusted. I called to report this that same day. We ended up having to pay more through another retailer that I had to make a last minute drive 45 miles each way to pick up, so that we could leave on schedule. When I called Summit, they told me I could return the item upon our return. After our return, I first chatted online with a representative who sent me a return label and said I would be reimbursed when they got the item back & that I could drop the item off at a UPS store or request a pickup. So after all the inconvenience and extra expense, and having never received the item I ordered (just a piece of broken & rusted junk that I then had to spend more time/effort to return), I go online to find out that a pickup would require a fee to UPS, because Summit did not authorize a pickup. After another long call with Summit, they authorized a prepaid label, but when they received the item, they charged me for shipping! This company is a joke.

I _WAS_ a Summit Racing customer, however, their customer service has gone to zero. I ordered some supplies that were "In stock. Ready to ship the same day" and it has been a week. They still have not shipped and when I enquired about cancelling the order they sent me a message saying it has shipped and sent me the tracking number as proof. Of course the tracking number they sent me shows it HAS NOT shipped. They just sent the tracking number thinking it would somehow keep me happy.

This place was good now it seems they are a business with shady practices. Is it too much to ask to just be honest with your customers?

I am never buying from them again. I will pay more for honest customer service.

I purchased an optispark for my 94 Corvette. It was totally defective and took 6 hours to install. Yes I was given a refund but I was charged shipping both ways. Buying a defective part from Summit Racing cost me 6 hours and $35. spoke to company rep only got excuses. Avoid these guys. Sell low quality merchandise.

On May 8th I contacted one of thier sales staff requesting some lifters for my 2012 Hemi. Nobody else had them he called thier supplier who informed him they had lots on the shelf. So I decided to go with them and purchase these lifters and some other products. A week later I get an email saying that they're now back ordered and I will not be receiving them for 3 months. I canceled an order with comp cams who was going to have them within 3 weeks because thier guy told me he had them within 1 week. Then to top it all off thier refund took well over a week to get so I lost $60 in The exchange. All because thier guy fed me a line on product availability. So no lifters I had to go buy them somewhere else and I get to eat $60. Really good customer service.

I ordered some simple items, locking lug nuts and windshield wipers. Both items were indicated to fit my vehicle on the website but neither did. I will not be purchasing from Summit Racing again.

Ordering with summit always is exceptional, as everybody always shoes a lot of knowledge, help and the attitude to make impossible things possible - serious! Working together with Summit since 2007/2008, I have a lot experience in asking for "impossible" things, last moment or back-ordered parts, and nearly every time Summit had a solution. Still, this time I had a very nice surprise with Kay, who made it possible to solve some really rare parts and delivery time problems, speaking with her several times, she did not forget me and put a lot of time into helping me, and she solved EVERYTHING!!! so I think this deserves a special review - THANK YOU KAY, you made my day !!!!!!!

Very professional. Highly recommened

Every other order is missing parts. Spent thousands of dollars there over the past few years. They will not be getting much more business from me unless I get a huge discount.

I've ordered here before, usually with a couple of months delivery time. With my last order they contacted me after over of month of waiting saying they couldn't get the parts. So I wasted a month on waiting for something they said they could get, locking my money during the process. Told them this was not very professional and they told me nothing could be done.

At the time of writing, the parts they said they could not get I still have not received a refund on.

My experience with Summit could not have been better.
Ordered "only one in stock" rear spring (Bilstein). Price was "list," though many other companies have raised prices for Bilstein greatly during these "shortage" times. (Most sources are out of stock.)
I had placed the order in the evening after normal hours. Summit said 2-4 days for arrival. They are fairly close, though, and my "spring" arrived 36 hours after I ordered. Very pleased. After I purchased, the website said "out of stock." Seemed very honest to me. I have been abused by others (CARID) stating "in stock, order now" when they have no stock.

I’ve spent thousands of dollars with summit in the past couple years and have been thoroughly impressed with their customer service. Tonight I placed an order which needed to be special ordered over the phone, the salesman spent over an hour with me making sure I got everything I needed and didn’t make it feel like I was a bother at all (even with my many questions/concerns). Summit racing is my first stop for anything I need now. I’ve placed orders with the other bigger names and have had issues. 5/5

Summit racing had great prices for the hard to find car part I was looking for.