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Sunway Reviews

1,135  •  Excellent

4.5 stars: Excellent
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Reviews  1,135

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1 star: Bad

I have been trying to get some…

I have been trying to get some communication from Sunway regarding a holiday booked to Morocco departing May 2020. Customers mean nothing to this company, I woukd never book with Sunway again

Reply from Sunway
Dear Ms. Lyons
At the outset may I say that I am sorry for the delay in responding to your query and I hope that you will appreciate in the present situation we are endeavouring to respond to all clients whose travel arrangements have been affected and this is an arduous task,.

Please contact me at kathy.cashe@sunway.ie and I will investigate the issue and have one of our team respond.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
5 stars: Excellent

Two day/one night trip to Lapland

I did the overnight trip to Lapland with my daughter and it was fantastic. We were greeted at Dublin airport by two elves who had goody bags for every child so the fun started immediately. The trip was well organised and a magical experience. Thank you Sunway.

5 stars: Excellent

lapland trip

Wonderful experience, nice hotel, enthusiastic reps and good food.

4 stars: Great

Great experience- the extra trips…

Great experience- the extra trips weren’t needed as all my child wanted to do was tobogganing all day and night!! All was organized for us .

5 stars: Excellent

We have travelled with Sunway over 20…

We have travelled with Sunway over 20 times. We found them very helpful at all times, especially when we ran into problems aboard, as will happen now and then.They can be a bit expensive , but you can always rely on them. Staff are really lovely,They have a lot to put up with.

Only the latest review will count in the company's TrustScore
4 stars: Great

I've had many dealings with Sunway over…

I've had many dealings with Sunway over the years & never had a problem

5 stars: Excellent

Had a great cruise from Dubai…

Had a great cruise from Dubai everything was spot on from start to finish.

Only the latest review will count in the company's TrustScore
5 stars: Excellent

Friendly

Friendly, helpful & capable staff made the experience easy & pleasurable. Thanks.

5 stars: Excellent

Fantastic once in a lifetime experience…

Fantastic once in a lifetime experience very well organised

5 stars: Excellent

Just magical, definitely worthwhile

We enjoyed every minute of this magical trip. Was very impressed with how well organised everything was, and really appreciated the kind and friendly nature of Sunway reps. Would definitely recommend. Thank you Sunway

5 stars: Excellent

Very Happy with my Sunway experience

4 stars: Great

Sunway are very affordable to travel…

Sunway are very affordable to travel with reps are excellent and always very helpful . Disappointed with the Golden Day Wings Kusadasi badly needs upgrade Wouldn’t go there off peak again .

5 stars: Excellent

Well organized trip,friendly staff,A…

Well organized trip,friendly staff,A trip to remember all the family really loved it

4 stars: Great

I find Sunway very good to deal with.

I find Sunway very good to deal with.
friendly and informative staff

5 stars: Excellent

We had a great holiday

We had a great holiday, very happy with Sunway.

5 stars: Excellent

Excellent service

5 stars: Excellent

Probably the best holidays we had in…

Probably the best holidays we had in the long time.
Top service from calling Sunway to landing home !

5 stars: Excellent

I always book my holidays through…

I always book my holidays through Sunway. I find their package deals brilliant. Flights, accomodation, transfers, baggage and a rep on hand invaluable. This holiday wasnt great as i took sick on the second day. The Sunway rep Jessica was so helpful and got me medical attention straight away. Without her help and assistance i dont know what i would have done.
We stayed at the esat hotel and while we just sleep and wash there it was fine. I had stayed many times there. Unfortunately on the friday night before i left, i was packing my stuff and noticed that 20 pouches of tobacco were missing from my room. I contacted Jessica the next morning and she spoke to the hotel. Unfortunately as my flight was going early i couldnt make a police report but i know the rep did all she could.

With regard to Sunway, i will be booking this years holidays with them again and would have no problem recommmending them to friends and family. Thank you

Only the latest review will count in the company's TrustScore
3 stars: Average

Nice hotel needs work

Nice hotel needs work or a re rubishment, no problems with Sunway very helpful

Reply from Sunway
Dear Sarah.
Thank you for taking the time to send us your review as the feedback we receive from our clients is of immense importance to us. Please be assured that the comments received both critical and complimentary are treated with great respect as they assist us greatly in our endeavour to maintain and improve our service.
Kind Regards
Kathy Cashe,
Customer Service Manager.
Sunway
Only the latest review will count in the company's TrustScore
5 stars: Excellent

Really well put together trip

Really well put together trip. Big kids and little enjoyed it thoroughly