SupplyHouse.com logo
Visit website

SupplyHouse.com Reviews 644

•
TrustScore 4.5 out of 5

4.7

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent pricing, often highlighting that they offer the best prices available online and locally, even for hard-to-find parts. People are consistently impressed with the fast and prompt delivery service, with many orders arriving sooner than expected and often with free next-day shipping. The quality of the products is also a significant positive, with customers noting that items are identical to original parts, well-made, and arrive in good condition. The ordering process is described as easy, and customer service is often commended for being helpful, knowledgeable, and providing excellent support. However, some customers experienced issues with damaged products upon arrival, which the company generally resolved by quickly shipping replacements. A few reviewers also reported receiving incorrect parts, leading to frustration. There were also isolated complaints about high shipping costs for small orders and difficulties with returns due to significant return shipping fees. A small number of people also mentioned problems with order fulfillment, including delayed shipments or packages not being delivered as scheduled, and some felt that customer service was unhelpful in these situations.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

People report positive experiences with product, often finding exactly what they need at great prices and... See more

Price

Reviewers highlight positive aspects of price, consistently finding items at competitive and reasonable... See more

Order

Clients share positive opinions on order. Many customers praise the ease of online ordering, fast shipping,... See more

Service

Users describe positive interactions with service. Many customers praise the speed of service, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Supply House offered excellent pricing on OEM replacement parts for my Nordyne heat pump. There were a few other suppliers offering slightly lower prices, but the lead times were a couple of weeks out... See more

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The very best

The company does (at least) three things right:
it's pricing its products fairly,
it's shipping its products super-fast, and
it's training its employees so well.

I'm a regular guy, a homeowner who needed a few parts, and they were there, answering my questions, with the patience of a saint. The items arrived so quickly, I had the impression that they had a warehouse in my front yard. I checked - they don't, but the items arrived so quickly they might have.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great pricing

Great pricing, great service, excellent follow up.
Wish they expanded into the irrigation industry significantly more. There is a lot of potential with expansion of the product line.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I ordered items on Thursday and the items arrived on time the next day.

I'm so happy with Supply House and would highly recommend the company.

The web site is also excellent and easy to navigate.

Thanks SupplyHouse team !

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

Although I had issues with receiving my large order during the holidays, Supply House made it easy to re-activate the order and receive my items a few days later. I had to do very little on my end, so thank you Supply House Team.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fastest shipping ever

Fastest shipping ever, I highly recommend this company, I purchased numerous items over the years and never had any problems.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Wow!!!!!

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyHouse.com for an incredibly low price. I ended up ordering it, but I fully expecting that I would not get the right part. Boy, was I wrong. It came ridiculously fast, packaged beautifully, and exactly what I needed. I will always remember this company, because they are AWESOME!!!!

December 22, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look