1.2
Yea this is so redundant it's sickening. They are a monopoly that needs to be taken down. Just as bad as any other organized crime group. We have been trying for months to get an email encryption solution issue resolved. They have not made it to a single prearranged appointment or sending links to broken tools. Their are other email encryption options and for gods sake use one of them as this one SUCKS!. It is especially bad between MS tenants.
Microsoft dont care as they are the only option for ________.
Shocking support, no option to speak to a person, if the website was useful i would use that, hanging up on paying customers is appalling
Cancelled all ads because it was performing horribly. Log on weeks later to find out my ad is running again. Complain and get a 50% refund. Tell them to terminate everything.
Log on again a few months after and my ads are running again. Furious I complain again and get told because I linked my Google campaign every time it refreshes my ads go back on, despite a big red banner displaying at the top of the page saying my ads are off.
Get offered a 50% refund of £150 which I reluctantly accept, then get told they can only give me £70.
Joke of a platform.
Avoid like the plague.
I have had a ticket open with Microsoft for a few weeks now and they have done nothing to help resolve the issue and haven't even done any troubleshooting themselves. They have given me 5+ hours of busy work to do(which has done nothing to help resolve the issue and has only wasted my time) and have not stepped in once for any real assistance. It feels like I am giving Microsoft free labor. I thought it was supposed to be "Technical Support" and not "Technical do it yourself."
I would give zero stars if I could. I want to cancel my account because I don't use it anymore. I told them right at the beginning of the call that I am unable to access my old email. After being transferred and on hold and on hold again for a total of half an hour, they tell me that I need my old email to get it canceled.
Recently updated the hard SSD in my laptop. I used the windows media creation tool from Microsoft's website and this uploaded Windows 10 Home edition to my new SSD. When I had Windows 10 Pro edition installed. Tried to call Microsoft support who had me load up Windows 10 Pro default key while cycling my internet off then on after 10% load. This lead to Window 10 Pro being installed but now have no active windows account. After running the troubleshooter and restarting my computer many many times at the instruction from the support team, no change to the activation status. This lead to me getting transferred to the next level of support. He gain access to my computer using quick assist and had no luck in fixing my problem. Then again transferred to the next level. Tried the same troubleshooting method with using the windows media tool to get back to windows home. Was told to receive a refund in 3 to 5 days. Then was told I had 2 options to spend an extra $100 for the mistake of the first support team help. This was explained, "If he did not have me try to upgrade with Windows 10 Pro default key and we could have just refunded and bought the same $99 upgrade". So after 3 and half hours I had 2 choices pay an extra $100 for someone else's mistake or reformat my hard drive to lose physical space that I will not be able to get back and run the windows media tool that I used to install window home in the first place. Since this is an SSD with 400GB of data already on the 2TB drive. Also, I bought the Windows 10 Pro upgrade on Oct 8th, 2021 today is Oct 11th, 2021. I just expected more from Microsoft's help. currently waiting for the manager to get out of a meeting.
I needed some technical assistance to set up some time limits on my device. The support was amazing - I got help for every step of the way. I have contacted Microsoft in the past, it's not always been amazing but this time it definitely was. Really patient, helpful support.
Thank you!
Shockingly bad company to deal with ,you can't talk to a live person ,even after several call back requests no one has bothered to ring me ,in my experience a company who doesn't have a phone number you call to talk to someone directly has something to hide !! Money has been taken form my account which is strange because I don't hold any subscriptions with them ,I've had to cancel my debit card ,report fraud to my bank and now I'm in the process of opening a case with the ombudsmen to get my £59.99 back !!!!
So I tried to reinstall Intel automatic updates that crashed my laptop. This shouldn't have to begin with. Can't restore my laptop. No problem I'll get the key from Microsoft. Well Microsoft won't even communicate with me.
You will NEVER talk to a live person. It will always push it through to online support.
I installed Windows 11 on a fully compatible PC but with a 6th generation i5 intel CPU. What a mistake. Not only was the installation experience poor but when I got it working the operating system was atrocious. Poor design, poor integration of programs, and poor navigation, in fact, generally poor.
I use my PC for things other than gaming and social media etc. etc., something I have done for decades (ever since dos). I don't want to be forced to install stuff I really don't want or need.
I really feel Microsoft have made a major mistake with this iteration of Windows and I will be returning to Windows 10 and seriously looking for an alternative system, maybe even a Mac, something I swore I would never consider. Goodbye Microsoft.
I have been locked out of my email account and cannot change my security details, despite my efforts to change my old landline number with a mobile number I am still being told they will text a code to my landline number. I am now unable receive the results of my day 2 Covid test.
i have a Dell Latitude E6540 laptop service tag 63WJK12 with a blu-ray dvd drive and it has intel core i5 vPro, 16 GB of memory ram, 1 TB SSD and TPM 1.2 and i am very upset that i will never get windows 11 on this pc that i put sooo much into it, i honestly think that the microsoft should reconsider and do more deeply research to be able to get windows 11 on AALLLLL outdated computers in any condition even if they can't get TPM 2.0 and other major issues! i have done research that windows 10 will only be available up until 2025 and by that time, my dell latitude with windows 10 will be obsolete and no longer be able to use and i would have to buy a brand new pc with window 11!! UUGGHHH!!! they really need to be able to update their services with windows 11 to support AAAALLLLLL outdated softwares with windows 10 so we can still keep our laptops and save more money!!! UUUGGGHHHH
Unhelpful and hard to contact. I was contacting Microsoft the other day and they let me wait 1hour and don't even reply back. I changed my Microsoft devices several times because it had some hardware problems, I will not buy any Microsoft product ever again. If I am able to rate a 0 star I would give them that.
This is the worst custommer support ever. Honestly, I am shocked. AVOID MICROSOFT PRODUCTS
I am a sophomore in college, so when my computer broke (I mean it wouldn't even connect to the internet/turn on) I was very stressed. I was hung up on by the automated voice system more times than I could remember. When I could finally reach a real person, I was very angry and pretty much disrespectful. I soon found out I was on the phone with Elvis. We set up an appointment and when the time rolled around I emailed him and he called me back immediately. After calming down and voicing my concerns, I was able to come to a solution with him that was better than I could've ever imagined. So I do not enjoy the automated program Microsoft has in place but workers like Elvis really show that the actual workers want to be helpful.
Most terrible customer support I have ever received. The lady kept speaking over me, wouldn’t listen to what I was trying to say and started raising her voice. DO NOT BUY ANYTHING FROM MICROSOFT. Awful products and even worse service. I would give no star rating if possible.
Been robbed
Ive basically been robbed of this company. Ive paid for a years worth of using of Microsoft office. The code didn't work, after weeks of promises they will ''fix'' the code they're just ignoring me now and never called me back. I am working-studying person , as well as disabled. They've put me on rolling contract of something I haven't even received ?? its my first comment in trust pilot, just want everyone to know - avoid this company at all costs and lets stop millioners getting rich from us even more. they mugged me and now ignoring me and all I needed office fore is my work and studies! I didn't get what I paid for and they had a cheek to put me on a contract too. never contacted me as promised too.
HORRIBLE. Thieves.
I hope the owner is happy in his big house as he just ruined my job and studies.
I totally agree with those who have said Microsoft's customer support is terrible. My phone was hacked (several friends received phishing emails from my account) while I was out of the country. I tried to reset my password but never received the text with the code to enter. The first customer representative took forever to analyze my problme but told me the problem was due to my being outside the US and encouraged me to use a backup e-mail without telling me that this would block my account for 30 days. The next person I spoke to (via chat) said the problem was not MS texts but that my telephone service could not get security texts --- which turned out not to be true since I spoke to my phone provider and I got other security texts when trying to log into other sites. The Microsoft "online support" system is worse than useless as it regurgitates steps that I already took or can't take and does not make it easy to call or request a live person. I'm now waiting yet once again for a phone call from their Support team; maybe third time will be a charm but I'm not sanguine.
