Tesla Reviews 1,667

Purchased a Tesla in late 2024 after a great FSD (Full Self-Driving) test drive where the car performed wonderfully. But once I received my own vehicle, I experienced multiple issues within weeks. On my third FSD use, the car failed to properly enter a left-turn lane and collided with another vehicle’s bumper. Multiple other attempts to use FSD left us disillusioned — the car makes poor driving decisions, and you need the reaction speed of Superman to stop it before something goes wrong.

The windshield wipers didn’t function reliably until after a service appointment — despite the technician stating no repairs were made. Backup alerts are inconsistent, often missing both visual and audible warnings. In one case, I nearly backed into a moving car with no warning at all.

I brought the car in for service and spent hours with the team, only to be told nothing was wrong. Ultimately, the service team said there was “nothing more they could do” and suggested submitting a buyback request — which I did. After more than 30 days and multiple follow-ups, I’ve received no response.

We’ve stopped using FSD and installed a third-party screen to access continuous blind spot alerts, since Tesla’s native interface does not display them. Ultimately, I regret this purchase and do not feel Tesla took responsibility for the issues. I've given two stars to acknowledge that it is an electric car and has reduced our fuel expense — but it has increased our safety risks compared to the older vehicle it replaced.

Date of experience: June 23, 2025

Sold my Model 3 back to Tesla in the UK and still waiting for my finance to be cleared by Tesla. I've now been waiting for 7 weeks and about to enter Week 8. Continue to chase but not getting any commitment - only to be told that they are dealing with a backlog. People must be dumping these vehicles rapidly and with this level of customer service it's clear to see why. Complaint sent to financial ombudsman. Shocking service and case still ongoing.

Date of experience: June 20, 2025

I’m posting this to warn other Tesla Model 3 owners about a deeply frustrating and expensive experience with my 2019 Model 3.

Just 8 months out of warranty, my car completely shut down while driving — no warning, no accident, just a full power failure mid-ride. I had it towed to Tesla Service and was told the rear drive unit needed to be replaced, along with the pyrotechnic battery disconnect system. Total repair estimate? $4,832.13.

What’s shocking is:
• This car has been well-maintained and has never been in a collision.
• The drive unit failure is a major issue in an EV — and feels like something Tesla should stand behind longer than the 4-year/50k mile warranty.
• Despite the seriousness of the failure, Tesla provided no warranty support or goodwill discount, aside from topping off windshield fluid and doing a tire pressure check for free.
• Labor was billed at $260/hour — higher than many luxury dealerships.
• No recall, no service bulletin, no offer of assistance. Just a huge bill.

I get that cars cost money, and EVs have complex components. But a $2,500+ drivetrain failure this soon after warranty expiry? That’s unacceptable. Tesla should at minimum have offered partial coverage for something so critical — especially when it involves safety systems like the pyrotechnic disconnect.

If you own or are considering a Tesla out of warranty, be prepared: you’re one breakdown away from a massive repair bill, and there’s no safety net once you cross that warranty line.

Ask about extended warranty plans, and be cautious of the “low maintenance” pitch. My experience proves that when something breaks, it breaks big — and Tesla leaves you on the hook.

Date of experience: June 17, 2025

I take no pleasure in writing this negative review, but I feel compelled to share my experience in the hope that it will inform and caution other Tesla customers about what they might encounter at the Tesla Mt Gravatt service center.

I own a 2023 Tesla Model 3 RWD with 109,000 km on the odometer. One day, the boot began malfunctioning—it attempted to open but then immediately locked itself. I was still able to open and close it manually, so I continued using it that way. After contacting Tesla, they promptly diagnosed the issue and confirmed that the left-hand side power strut in the trunk needed replacement. Communication was conducted via the app and over the phone.

At no point was I advised to stop using the boot manually—despite Tesla being fully aware of the mechanical issue. I continued to use it cautiously until one day, the power strut bent and shattered my rear glass. When I returned to the service center, the first thing a staff member asked was whether anyone had told me not to use the boot. Clearly, they knew such use could cause further damage—but no such warning was ever given.

Following this, Tesla Mt Gravatt refused to accept any responsibility for failing to warn me of the potential consequences. They acknowledged the defect but took no accountability for the resulting damage.

If you're a Tesla owner or considering becoming one, be warned: Tesla's service model can leave you stranded—even when they’re fully aware of risks that could lead to serious damage. Whether this is due to negligence or a deliberate strategy to generate more revenue is for you to decide—but in either case, the customer pays the price.

Date of experience: June 12, 2025

I recently had an extremely disappointing experience at the Brent Cross delivery centre during the scheduled handover of my Tesla Model Y.

Despite the Tesla app indicating that everything was complete and ready for delivery, we were unexpectedly told upon arrival that the finance agreement hadn’t been signed. There had been no prior communication—no notification on the app, no email, no phone call—nothing to indicate that any action was still required.

Rather than helping to resolve the issue, the staff left us waiting for over 90 minutes with no guidance or real assistance. Their attitude felt dismissive and unprofessional, showing little interest in helping or even communicating with us. It seemed like their priority was getting through the day, not supporting a customer at a key milestone.

Eventually, I had to contact the finance provider myself and resolve the issue—something Tesla staff should have assisted with but didn’t. Even after the issue was resolved, we were left waiting without any explanation or urgency.

For such a major purchase, this kind of customer service is simply unacceptable. Delivery day should be exciting and seamless—not frustrating and poorly handled.

Tesla needs to seriously address the service standards at this location. This was a letdown, and not at all in line with what one expects from a premium brand.

Date of experience: June 04, 2025

Absolutely negative attitude towards this company and its attitude towards customers who bring them money. I ordered a Tesla Model 3, paid the money and waited. The deadlines were postponed several times and they just presented me with a fait accompli. Then Tesla informed me that my car had arrived and booked a pickup date in two days and 3 minutes before the appointment they called me and said that the car was damaged, but if I wanted I could pick it up. They did not offer me other options or a discount. I asked when the next delivery would be and they said they did not know, maybe two weeks or more. They offered to return the money minus $ 250. This is absolute disrespect for the client. Also, do not even think about contacting Tesla insurance. Everything is very slow, you can be on hold on the phone for 3 hours or more.

Date of experience: May 27, 2025

I bought a Tesla Model 3 and ordered the Gen 3 Mobile Connector to charge it at home. Turns out it's not compatible with Tesla's own NEMA 14-30 adapter from the previous generation – which I already had installed in my garage.
That’s frustrating enough, but when I returned the charger (literally untouched, just opened the box), Tesla refused to accept the return because the box was opened.
Seriously? I just bought your car, your charger isn’t compatible with your own adapter, and now you’re telling me I can’t return it?
Come on @Tesla — this isn’t how you treat your customers. I'm honestly really disappointed.

Date of experience: May 30, 2025

Tesla Insurance is an absolute nightmare. I filed a claim and heard nothing back for over a month. No adjuster, no updates, no communication whatsoever. Trying to get someone on the phone is nearly impossible, and when you do, they’re unhelpful and clearly out of their depth.

It feels like they’ve set up an insurance company with no intention of actually handling claims. Total lack of professionalism and accountability. Save yourself the stress — go with a real insurance provider.

Date of experience: May 01, 2025

Their CEO Had Bought Out Project Veritas & As The OBO Founder, Top DOGE Member, Global Mint's Not Only Him, Trump Junior Had Tap-In CEO, "Murdered American Small Business", What A Criminal, Independence, (Not A Dictatorship Again) Red Independence Dude.

Date of experience: May 28, 2025

Id give Tesla 0 stars. The worst company I have ever dealt with by a mile. Estimated delivery on a car was September 2024 , they kept pushing out the delivery ....cancelled in April. I had to sell the charger I bought with the car on a separate site (adverts.ie) for half the price originally bought it for as I couldn't get a refund. Stay well clear from these and explore other EVs. My incident happened in Dublin, Ireland

Date of experience: April 18, 2025

Financed a pre-owned Tesla purchase for my son from Tesla Bristol. They require the purchaser to pay upfront for the car before viewing it with the option of rejection if it doesn't come up to standard. When we saw the car the presentation was awful. It had several chips down to the metal and scrapes along the bottom of the car where it had probably impacted a speed bump or such. Furthermore, it hadn't even been cleaned properly. The people at handover said they viewed it as acceptable, but we decided to reject it.
We were told a refund would take up to 14 days, which we thought was unreasonable. However, after 2 weeks the £200 deposit has been refunded but the balance of almost £22,000 it's still outstanding. Tesla say that it has been processed but the bank have no record and have asked for payment confirmation from Tesla. They seem to think that because the initial £200 deposit has been refunded the process is complete.
The upshot of all this is that my son has no car and I'm down £22,000. It's no wonder Elon Musk is a billionaire.

Date of experience: May 17, 2025

I have been a loyal Tesla owner and fan of the brand — but my experience with Tesla Insurance has been deeply disappointing.

On April 3, 2025, my Tesla Model Y was involved in a collision. I immediately filed a claim (CL-37-92LVEY-1), submitted all necessary documents by April 4, and provided a supplemental estimate on May 15. As of May 27 — 53 days later — I have received no decision, no approval, and no formal communication.

This delay has caused:
• A significant loss of income, as I use this vehicle for Uber.
• Emotional stress due to lack of updates or resolution.
• Inability to replace my car or buy a new Tesla, as the damaged vehicle is unsafe to drive and the claim is still pending.

I’ve filed a formal complaint with the California Department of Insurance and escalated to Tesla’s executive team. I sincerely hope this review encourages Tesla Insurance to act responsibly and communicate transparently with customers — especially those who rely on their vehicles for work and safety.

Date of experience: April 03, 2025

I had an unforgettable experience at the Tesla Sheffield store, where the team, led by the phenomenal Paige and her colleagues, went above and beyond by offering me an overnight test drive of the Tesla Model Y Launch Edition. Their professionalism and enthusiasm made the entire process seamless, showcasing the car’s brilliance in a way that left me truly impressed.

Having tested other electric vehicles like the Volkswagen ID.4 and BMW iX, I can confidently say the Tesla Model Y is light-years ahead. Those competitors’ reliance on Apple CarPlay was a nightmare—laggy, unintuitive, and frustratingly unresponsive, with small screens that made app control a chore. Charging them was equally cumbersome, requiring multiple apps and lacking clear navigation for charging stops. In stark contrast, the Model Y’s massive, crystal-clear, lag-free touchscreen is a game-changer, offering seamless phone integration and an intuitive interface that’s a joy to use.

Planning trips is effortless, with the navigation system clearly mapping out Supercharger stops, making charging fast and stress-free. After this drive, it’s clear that internal combustion engines are relics of the past—Tesla has redefined what driving can be.

Compared to earlier Model Y versions, the Launch Edition’s suspension is a revelation, difference like night and day, while road noise is virtually eliminated, creating a serene cabin. The upgraded seats are exceptionally comfortable, and the ventilated front seats were a lifesaver on a sweltering 28-29°C day, keeping me cool and sweat-free.

The reclining rear seats, paired with a dedicated touchscreen for passengers to control music, videos, and climate, add a luxurious touch that my family loved. With generous legroom for tall passengers and easy installation of a baby seat, the Model Y is a dream for families.

The panoramic glass roof, infused with silver inserts to block UV rays and heat, kept the cabin comfortable and stunningly bright, even in blazing sun.

The Model Y’s luggage compartment is a standout, far surpassing competitors like the Volkswagen ID. While the ID forced me to puzzle bags and adjust seats to fit them, the Model Y’s spacious trunk effortlessly swallowed four massive suitcases with zero hassle—packing was completely stress-free.

The single stalk for turn signals is a thoughtful feature, especially for those not used to the button-based system I tried (and loved) in the new Model 3—though I opted for the Model Y’s family-friendly space. The ambient lighting, with infinite color options, creates a stylish, personalized vibe, and the audio system is phenomenal—crisp, immersive, and far superior to my old BMW 6 Series’ Harman Kardon setup.
This test drive was nothing short of transformative.

The Model Y’s blend of cutting-edge technology, unmatched comfort, and family-oriented practicality, combined with the UK’s unmissable 0% APR offer, sealed the deal for me to place an order. A heartfelt thank you to Paige and the Tesla Sheffield team for an exceptional experience—I’m beyond thrilled to join the Tesla family and can’t wait to hit the road in my Model Y!

Date of experience: May 05, 2025

BOUGHT 2 CARS IN 13 DAYS Certified, both damaged!

The car I bought had clear signs of previous accident damage and poor repair work. The boot lid was badly misaligned with the rear lights, with uneven and inconsistent panel gaps on both sides. The tail lights didn’t line up correctly, and the rear panel edges were visibly stepped and uneven.

Inside the boot, the bolts had tool marks showing they had been removed or adjusted, and the seam sealer and paint looked sloppy and rushed – definitely not factory work. There were obvious signs of overspray, rough paint texture, and dust trapped in the clear coat. One area even showed orange peel and bubbling.

This car had clearly been involved in a rear-end collision and resprayed – none of which was disclosed. If I hadn’t checked panel lines, hinges, and paint properly, I would’ve been misled by the clean exterior. Buyers beware.

Then got told I could return it and buy a different one, The sales advisor G told me there would be no mileage charge and I purchased a tesla £2000 more expensive. I was told that the area manager would call be and I have text also stating this! again no call, then G to email me charging me £600 for mileage. So it was just a lie clearly, I have the email!

I also travelled from Glasgow to London to pick the car up costing £300, as soon as I was 30 miles away the cars warning lights where flashing and the suspention felt wrong!

It was like being in the wild west, G told me that he wants the customers to have a great experience, well well if you are into experiences being Traumatizing this is the place to be!!!

Take your money and tell you what you want to hear just to get anything sold!

There is so much more I could write here but I am still wanting on my call back from the supervisor, that will never come.

RN12**24*78 was the first number order!
RN12***5860 is the new order number!

Also put in a complaint, no complaint reference number, asked for the complaints procedure, nothing supplied, asked how to complain to the ombudsman and yet again nothing.

YEEEHAAA !!!!!

Don’t worry, I ordered a new one and picked it up 13 days later, aww hold on that was a shambles too.

So after the first problems, George told me dartford is not like reading, reading is the first car above! The new car from dartford that I had ordered was well …….. going to get double checked and make sure there is no issue!

Well after a flight and 2 trains and the double checks, they showed me the car in the dark! But when we took it outside the building! There it was, a smash on the side door on the side panel. This does not need to be disclosed apparently or spoke about because it does not affect the driving/handling of the car, it’s just the look of it! Just anyone looking at it from the passenger side.

The glass, had a chip out the windscreen, scratches over the back two windows, scratches all over each door panel. It was dirty inside everywhere, stains on the chairs, not hoovered, dirt all along the panels inside and outside panels.

But because it has a heated steering wheel that’s more important than the smash in the side or the cleaning.

2 cars 13 days apart,

3 years old 30,000 miles each car, BOTH WITH UNDISCLOSED DAMAGE but because this does not affect the drive then the damage on the car! Who give a toss about this.

The damage is factored into the price apparently!

Certified used crash cars! Perfect! Considering I was on the phone all week with them about the last car!

They don’t check anything or they do and have no standards! Let’s be honest here they just want to sell the car to anyone and hope they don’t notice the damage!

I have now spent £300/£400 on travel from Scotland to London twice and they are selling cars that have previous undisclosed damage! I have photos of everything I wish I could upload them.

They are not refunding all my expenses, they are how ever giving me £100 back.

Do not buy a used car from here, if you do, only do so if you want a certified previous crash test dummy!

The body in both cars where all scratches!

I understand now why people go to BMW, it’s about standards! Here there is just clearly none! None in reading and none in dartford.

I offered to take the car if they took money off the car for me to get the damage fixed or for them to fix the damage, they said no! So they are going to sell it to someone else.

Standards! They kept saying to me, everyone. We want you to have a good experience! It’s like their slogan!

If you enjoy high blood pressure, traveling to pick up crash test dummy cars and being out of pocket! This is the experience for you! Make sure you get the cleaners from reading or dartford on your cars!

Don’t forget the double and triple checks they do wink wink, I was wondering why they said they would send me photos of the car all week and never done it.

Get your self down to Teslas Del Boys! Top notch cars wink wink!!

Date of experience: May 03, 2025

Service and mechanical quality sucks
Impossible to get to talk to a technical person and car could be out for months if something needed from Tesla.

Date of experience: May 16, 2025

I own two Teslas. Overall, the car is well engineered and handles very well. The issue is dealing with the millennials who work at Tesla. Most of them don't know squat about the cars. Getting where the car serviced is an ordeal, particularly with all the rules and regulations that are ridiculous. Too bad there are not privately owned shops that I can take the car to be serviced.

Date of experience: December 27, 2024

Disgraceful Company avoid at all costs!
I am at the end of my tether with this company they are ignorant and do not conduct business professionally.
I have been overcharged and cannot get my money back as they do not respond to emails. I have lodged numerous complaints no response
My health is suffering as a consequence to this appalling treatment, I had to go to hospital due to the stress and anxiety I am suffering. I have had 2 strokes and recently had major surgery to remove a tumour of which they have been informed and they still can’t respond.
Sunny in the Financial Financial Services is a culprit I have written multiple emails and he does not respond.
Look forward to your Karma
Avoid like the plague!!! You will regret dealing with them

Date of experience: May 11, 2025

It’s worst car that you can pay for, they said it’s gonna drive 500 km but, never could drive more then 200km even if the car was empty with just a driver in normal street

Date of experience: May 08, 2025

Horrible service! Bought a brand new car.. Had no idea how to use everything.. Barely gave me an explanation how to drive or adjust settings. Now I am being charge for self driveless subscription.. Had no idea, never used and will not refund me... Horrible customer service.. Wish I saw these reviews before buying my car..

Date of experience: May 07, 2025

I used to be a Tesla fan boy (aka idiot/loser) but frankly they're useless. I used to overlooked being on a motorway at 70 mph... then heavy rain and window wipers that didn't work. Dangerous and in reality potentially deadly for you and your family.

Then if you have issues, you'll realise why Elon is busy trying to build robots. They'd do a better service... even if they weren't powered on.

If you get an electric make sure its not a Tesla. BYD and many other brands out there.

I actually went back to a non-electric and I love not wasting my life at Tesla charging stations.

You quickly get bored of the silly features the car has. Especially when your window wipers don't function.

Date of experience: April 01, 2025