The Cool Cat Club Reviews 765

Great choice of nutritional cat food. Great communications. More importantly our 4 month old kitten loves it! Keep up the good work!

Date of experience: August 06, 2025

I have two Siamese kittens who are both really enjoying the food. I like that there’s a good choice of flavours and the ones highlighted to me were suitable for kittens. The food looks nice and smells nice not at all like supermarket cat food but more like the food we eat. I also like that there’s a choice of flakes or smooth pate. it is great being delivered to the door as well. I know it is a small thing, but I really liked the packaging covered in pictures of cats! It made it a nice play box for the kittens once they had finished unloading the food as they were very interested in this delivery!! Food is all ambient and suits their delicate tummy’s.

Date of experience: August 01, 2025

My two ragdolls absolutely hoover up the dry food. They have mixed feelings about the wet food; generally they like the tins more than the pouches, but seems to depend how they are feeling on the day. Reasonably priced compared to other foods of similar quality.

Only took one star off as I wish it was easier to send stuff back. I would like to return the pouches and buy more of the tins, but they charge £8 for return postage. If I used my own courier it would be less than this, but that doesn't seem to be an option. I would also prefer more transparency around the price; it would be good to see a price breakdown as you are adding things to the subscription, rather than going back and forth editing things to see how it changes the price.

Date of experience: August 05, 2025

GOOD PEOPLE TO DEAL WITH.

Date of experience: August 02, 2025

My kitten absolutely hoovers up their food, he’s never been a fussy eater luckily but he’s never licked his bowl clean as quickly as with cool cat club. Service is great and super easy to change the contents or delivery dates of boxes. Love how much variety they offer too, much better than competitors with only a small handful of flavours.

Date of experience: August 03, 2025

The company is doing great. My cat loves the meat and their selection is very good

Date of experience: August 02, 2025

I cant comment on the food yet as thats down to my cat and she is very fussy! But i am here to rate the customer service i have received. I wanted to try their trial box and i have a cat who is 1. Fussy and 2. Diagnosed with IMHA meaning she cannot eat chicken. I emailed to ask for an adjustment to the trial box and they responded promptly and catered to my cats needs.
Thank you coolcatsclub, i hope my cat enjoys the food and i can stay a returning customer :)

Date of experience: August 01, 2025

My little lady loves the food! I also love the little notes that the team send my cat - it's the highlight of my day.

Date of experience: July 25, 2025

Great company I ordered the trial box and it was delivered the next day, the food is high quality and my cat absolutely loves it so much so I had to get his box early , lots to choose from his fav is the fish varieties 😊, the box comes neatly packed and the puns are free 😃

Date of experience: July 14, 2025

Great food, great helpful customer service 👌

Date of experience: July 19, 2025

Great selection of foods to suit all cats; both in flavour and consistency, at fantastic value. High meat /fish contents, with the convenience of being larder kept and not fridge/freezer. Personalised, handwritten notes arrive addressed to my cat with each delivery (great touch), and lots of free samples. Delivery is quick. Highly recommend.

Date of experience: July 15, 2025

Excellent service,always helpful and no problems at all.
Good choice of food.
My cat loves it.
Always ready for his meals at nearly 16yrs he is eating better,got a glossy coat bright eyes and eager for his meals.

Date of experience: July 15, 2025

Great service and choice of products. Fast delivery, good value for money.

Date of experience: July 11, 2025

Our cat Bella Loves your food, she can’t get enough. The last food she was having, she would eat a small amount, but would leave most of it and eat her dried food instead. Our Dog Star thought this was great, as she would eat the rest. Now Star is not that Lucky as Bella eats everything in her bowl.

Date of experience: July 14, 2025

Got the trial box and e-mailed them to say my cat not keen on pate so they put tins and pouches in to suit. Great website where you can change date, pause a month and easily change choices. Lots of food choice and can get samples. Good quick free delivery - can even state preferred delivery company. Ordered my first months subscription this week. Great small company

Date of experience: July 08, 2025

Just love watching our cats enjoying the food

Date of experience: July 06, 2025

Excellent customer service. The little hand written notes included in each box are a lovely touch and really do make you feel appreciated. My cat loves the variety of meals and very rarely leaves anything in her dish.

Date of experience: July 03, 2025

Very good friendly service. Excellent variety of food/flavours. So far all three of my cats love it.

Date of experience: June 28, 2025

There is a really good selection of good nutritional food. I feel safe knowing that my cats are getting exactly what they need. I really like that you can choose samples for my cats to try. I have found it really difficult to find something they like and it seems we might have found it.

Date of experience: June 23, 2025

My cat loves the Cool Cat food. There's a really wide selection of sugar free food available and the staff leave nice notes for my cat!

Date of experience: June 18, 2025