The Gem Tree Reviews 146

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent customer service from Katie and lovely products. I will definitely be back ordering again, thank you. Highly recommend this company 😊

Company replied

Rated 5 out of 5 stars

As per my note on the returns slip. I found The Gem Tree to be extremely helpful when I needed assistance re various products (I found the web-site a little unclear), James was informative and patie... See more

Rated 5 out of 5 stars

I was nervous about ordering my crystals online as what you see on the computer screen isn't always what you get - I need not have worried, every item was perfect and exactly what I was expecting. Th... See more

Rated 5 out of 5 stars

I ordered some runes recently and unknown to me there was a fault with the standard of the bags they were issued in. A nice chap from Gem Tree contacted me to advise accordingly and to see if I would... See more

Company details

  1. Gift Shop

Information provided by various external sources

At The Gem Tree you will find over 5000 products many of which are unique to us because we also design and manufacture our own range of jewellery. We hand select and source the very best to ensure quality is excellent at all times. Our prices range from only 99p to £399 and we offer free shipping on UK orders of £35 (under 1kg only). We aim to process and dispatch all orders within 24 hours but during busier times like Nov and Dec please allow 48 hours for dispatch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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Rated 5 out of 5 stars

Great customer services!

Love the thing that the staff are polite, helpful and involved in this business. They real care about what you need. The products are various and hand-made .That is awesome too!

April 5, 2013
Unprompted review
Rated 5 out of 5 stars

IM-A-FAN

I have been buying products from The Gem tree, for at least 4years or more.
The staff are always friendly on the telephone, and helpful with online matters.
I always find what im looking for and the products are Top quality.
With the wide variety of goods available, i am also willing to try some thing new.

Thank you to every one at The Gemtree.

April 1, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent personal pre-sales service

I wasn't sure if the spiral cages would be right for my purpose but after several very helpful emails between The Gem Tree and myself I ordered the recommended size of spiral cage. Fast delivery, packed well, and perfect for what I wanted.
I will most certainly recommend The Gem Tree to my friends.
Many thanks.

March 26, 2013
Unprompted review
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Rated 5 out of 5 stars

Wonderful items at reliable prices

The Gem Tree provides wide range of beautiful gems. They offer great value & never ending options. Excellent energies to bring out the best we can hope for. Always reliable in sending my package fast &.secure.

March 24, 2013
Unprompted review
Rated 5 out of 5 stars

excellent

the goods came quickly; great customer service (answered my query on the same day I asked) and great products (I have ordered perfumed body oils and clays).
I will definitely re-order again.

March 16, 2013
Unprompted review
Rated 5 out of 5 stars

Always very satisfied to deal with you

I have never had problem with my purchases or my deliveries. It is with the real pleasure and the total confidence(trust) that I place my orders at your home(with you). Thank you for yours serious. See you soon.

March 12, 2013
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service!

I am in the States and I got my items in just a week! One of the pieces arrived damaged (US Postal Service's fault, no doubt) and they immediately sent me out a rplacement, no questions asked.

In this day and age, it is refreshing to say the least to find such great customer service!

I will shop here again and again.

March 8, 2013
Unprompted review
Rated 3 out of 5 stars

Not at all satisfied

The stones look bigger on photos but very small once they arrive, no sure if measure are given. Quality standard, prompt delivery.
The kunzite grid package advertised with different colours came in bits and pieces in the cheapest colour: pink, nothing in violet or green or else.
A free Judy Hall book entitlement as over a certain money value order, wasn't sent.
All in all mediocre experience.

March 5, 2013
Unprompted review
The Gem Tree logo

Reply from The Gem Tree

We checked all the items in your order, and every single item in the order has measurements in mm, for length and width on the listings.

The Kunzite grid pictured is the pink colour, and Kunzite is a very expensive stone in any colour, so we are fortunate to do 7 pieces for £9. There are no other colour kunzite in the picture.

The free book is an optional free gift from the shopping cart page. Your order was sent free shipping as it was less than 1kg. The book is optional, as it weighs a lot, this can nullify the free shipping offer. Also, it increases the postage dramatically on international orders, so we feel it is best to let people choose if they want it.

Rated 5 out of 5 stars

great service will definatley shop again

I was very pleased with my purchases they arrived very quick well packaged and were as described on the web site, great find for me they have some fantastic items and very well priced I will be shopping there again

March 5, 2013
Unprompted review
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Rated 5 out of 5 stars

fantastic goods and staff

The oils are very lovely and keep their smell. The staff are very cooperative and answer all questions and quick to respond. Goods are extremely well packed and always good quality.

February 25, 2013
Unprompted review
Rated 1 out of 5 stars

Arrived quickly but what was it

Not sure what the angel name referred to. It clinks a bit but doesn't chime. I thank The Gem Tree for explaining my misunderstanding.

February 19, 2013
Unprompted review
The Gem Tree logo

Reply from The Gem Tree

They are a style of pendant that are sold on lots of other websites that come up on google search, so they are an Angel Calling Pendant (also Calling Angel). Also, in the description, it does say:-

A beautiful angel calling pendant crafted from white metal with a small bell inside which make a little tinkering sound when shaken.

We supplied the item as described, and in the style it is supposed to be, so the review is a little harsh based on that

Rated 5 out of 5 stars

Great shopping experience

I have been shopping with The Gem Tree a while now, every order is delivered quick and well packed, the web site is a facination and often new items are added.
I look forward to the postman delivering my items as everything I have ordered has been top quality, well done The Gem Tree.

February 17, 2013
Unprompted review
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