It appears the customer service department at The Rake has been abandoned! I sent them an email on February 13 because they sent me a duplicate copy of Issue #103. A month, month, later Fareha respons... See more
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See what reviewers are saying
I was sent an email on March 5th to say issue 104 had been dispatched. 13th March l emailed saying l had not received it. 16th March l received a reply stating they had asked for a tracking numbe... See more
Stiffed so far. Subscribed to the digital edition and am unable to download it. No email, as promised, nothing. One response in 4 or 5 emails asking for the email I used. It's been over a week. H... See more
Omg, never has disappointed me yet!!! Absolutely beautiful, so yummy perfect place for a sunday dinner like you make at home 😍 just love the fact that every is cooked perfectly and fresh vegetables,... See more
Company details
Written by the company
Founded in 2008, The Rake is the world’s preeminent publication dedicated to the education and empowerment of style. Recapturing the codes of classic men’s elegance, The Rake is inspired by icons such as Cary Grant, Gianni Agnelli, Sean Connery and their contemporary counterparts. It provides incisive, in-depth commentary on menswear and the many other elements of gentlemanly living, from manners and ethics to art and design, travel, the intellectual and the philosophical, homes, modes of transport, entertainment, food and drink. As an extension of the magazine, TheRake.com is a pioneering luxury e-commerce platform, offering an expertly curated offering of tailoring, shirts, accessories, footwear, luggage and watches, as well as exclusive collaborations with the most brilliant artisans and brands in the world. The shopping experience is enriched by our editorial approach, allowing our customers to read illuminating stories about the design and influences behind each product. The Rake is the modern voice of classic elegance.
Contact info
Studio C03, Park Hall Business Centre, 40 Martell Road, Dulwich, SE21 8EN, London, United Kingdom
- shop@therakemagazine.com
- therake.com
3.1
Average
302 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt problem solving
I had issues with my account and subscription to the magazine. Emailed their support and received prompt help with my issue being resolved to my satisfaction and in timely manner.
June 2, 2023
Unprompted review
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I had some issues with my subscription.
I had some issues with my subscription. However, the team worked very well with me and communicated in a very professional and kind manner. I now have all of the issues that had not been sent to me, and can not thank the team enough!
May 30, 2023
Unprompted review
PAY YOUR SUPPLIERS
PAY YOUR SUPPLIERS! Thieving clowns, never reply. AVOID!
April 30, 2023
Unprompted review
Mia is an outstanding…
Mia is an outstanding person&professional to communicate with.Promote her!
May 10, 2023
Unprompted review
long-time subscriber of The Rake...
I’m a long-time subscriber of The Rake, and recently I missed an issue cause I was out of town. The completionist in me would not accept this, and I’m so glad I received help from Mia of The Rake Client Service Team when I contacted them. She advised me on how I should place my order, so I would not receive a duplicate copy of the same issue. I never take such efforts for granted and am glad Mia was the one who helped me and ensure no guesswork is required on my part, which is important for someone like me who like to do everything only once, correctly.
Thank you once again Mia. Now I’ll never fear missing out on the founder’s words ever again.
April 24, 2023
Unprompted review
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Mia has been an excellent customer…
Mia has been an excellent customer service representative. Her help regarding my subscription has been wonderful.
April 24, 2023
Unprompted review
Great customer service!
Small delay in the shipment for the magazine subcription, but their customer service in London (Mia) was very reactive!
April 24, 2023
Unprompted review
Reply from The Rake
Dear Diego,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback. We just wanted to say a huge thank you for such a kind, heart-warming response.
We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
This is the second time I've had to…
This is the second time I've had to contact the Rack customer service, and both times the response was perfect; very fast and to my satisfaction. Great team!
April 21, 2023
Unprompted review
Reply from The Rake
Dear Jeffrey, We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback. We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake. Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Izzie - The Rake
Just great customer service
Just great customer service...so very professional, responsive and so very nice! Thank you..
April 19, 2023
Unprompted review
Reply from The Rake
Dear Lauren,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback. We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake. Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
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My expirience with The Rake has been…
My expirience with The Rake has been prompt and efficient, very fast response! Thankyou and Special Thanks to Mia!!!!
April 12, 2023
Unprompted review
Reply from The Rake
Dear Sir/Madam,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Mia was very attentive to my concerns…
Mia was very attentive to my concerns and expressed genuine and eagerness to resolve my issue. The team responded sufficiently
April 12, 2023
Unprompted review
Reply from The Rake
Hi Ryan,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Promptness and professionalism.
The Rake is an excellent publication; one I very much look forward to receiving. A few months ago I realized I had failed to renew my subscription. I entered it and back ordered an issue I had missed due to the lapse. Since then I have been waiting for my new issues to arrive. I contacted Mia at The Rake. She immediately checked into it and has, in a prompt, professional and polite manner, explained the cause of the delay in shipping the issues and reassured me I shall soon be receiving them. She seems to be a most pleasant person; in fact, just the kind of person I would expect to be employed by The Rake.
March 22, 2023
Unprompted review
Reply from The Rake
Hi George,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
Speed and Courtesy
Mia's speed and courtesy made the experience first rate.
March 21, 2023
Unprompted review
Reply from The Rake
Hi Sir/Madam,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
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Mia is simply the best.
Mia is always extremely helpful. She responds in a timely manner and always provides a clear picture of the situation and offers the appropriate solution. She is a real Gem! Thank you Mia!
March 16, 2023
Unprompted review
Reply from The Rake
Hi Benoit,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
Mia was very helpful and provided…
Mia was very helpful and provided information promptly. She was very responsive and that is most appreciated. She is an asset to The Rake.
March 7, 2023
Unprompted review
Reply from The Rake
Hi Sophia,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
Love magazine, but inconsistent delivery
I love the content of the magazine. What’s disappointing is the inconsistent timing of receiving my subscription. I’ve subscribed to many publications and can pretty much determine the week the issue would be delivered. Not so with The Rake. I’ve had to reach out on a few occasions to get the status of the delivery of the magazine. Great publication but I can’t enjoy it if I’m not receiving issues.
After coorespondences with Izzie, I have been informed that the latest issue will be delivered soon. I appreciate the prompt replies to my delivery issues. I’m taking at face value that the company is diligently working to improve the subscription delivery process to individual subscribers.
March 5, 2023
Unprompted review
Reply from The Rake
Dear Michael,
We really appreciate your feedback. We are always at your disposal should you have any queries. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
my mistake was resolved,easily
the customer service team at the Rake shopping was amazing, I had made a mistake in selecting my size for a jacket on my online order. I immediately sent the customer service team an email, and by the time I had looked at my emails again, they had responded and made the correction to my order. BRAVO. excellent and efficient service. I highly recommend the Rake.
March 2, 2023
Unprompted review
Reply from The Rake
Hi Edward,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
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Mia has provided excellent customer…
Mia has provided excellent customer support - quick response and addressed my problem with delivery. Her emails were very kind.
February 22, 2023
Unprompted review
Reply from The Rake
Hi Tom,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Delayed delivery
Although my magazine was delayed twice for about two months, customer service apologized and explained it was due to the strike of the royal mail. I was unaware of this since I live in the Netherlands. Mia was very kind and understanding.
February 8, 2023
Unprompted review
Reply from The Rake
Hi Selwyn,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Mia was really responsive and helpful.
February 9, 2023
Unprompted review
Reply from The Rake
Hi James,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
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