It appears the customer service department at The Rake has been abandoned! I sent them an email on February 13 because they sent me a duplicate copy of Issue #103. A month, month, later Fareha respons... See more
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I was sent an email on March 5th to say issue 104 had been dispatched. 13th March l emailed saying l had not received it. 16th March l received a reply stating they had asked for a tracking numbe... See more
Stiffed so far. Subscribed to the digital edition and am unable to download it. No email, as promised, nothing. One response in 4 or 5 emails asking for the email I used. It's been over a week. H... See more
Omg, never has disappointed me yet!!! Absolutely beautiful, so yummy perfect place for a sunday dinner like you make at home 😍 just love the fact that every is cooked perfectly and fresh vegetables,... See more
Company details
Written by the company
Founded in 2008, The Rake is the world’s preeminent publication dedicated to the education and empowerment of style. Recapturing the codes of classic men’s elegance, The Rake is inspired by icons such as Cary Grant, Gianni Agnelli, Sean Connery and their contemporary counterparts. It provides incisive, in-depth commentary on menswear and the many other elements of gentlemanly living, from manners and ethics to art and design, travel, the intellectual and the philosophical, homes, modes of transport, entertainment, food and drink. As an extension of the magazine, TheRake.com is a pioneering luxury e-commerce platform, offering an expertly curated offering of tailoring, shirts, accessories, footwear, luggage and watches, as well as exclusive collaborations with the most brilliant artisans and brands in the world. The shopping experience is enriched by our editorial approach, allowing our customers to read illuminating stories about the design and influences behind each product. The Rake is the modern voice of classic elegance.
Contact info
Studio C03, Park Hall Business Centre, 40 Martell Road, Dulwich, SE21 8EN, London, United Kingdom
- shop@therakemagazine.com
- therake.com
3.1
Average
302 reviews
Hasn’t replied to negative reviews
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Reply from The Rake
Hi Christian,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
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I have not received any editions of my…
I have not received any editions of my Rake Magazine subscription since renewing it in September 2022 and have been comcerned that I would not receive the editions that had already been publicised as having already been released, as I have been collecting each issue since the magazine came out. Mia promptly replied to my query to confirm that there had been some publishing issues and delays but assured me that I was indeed due to receive them once the publishing issues are resolved. She has provided me with the ability to follow up with her if they do not arrive soon. I was happy with her prompt response and explanation of the issue. I also have a way to escalate and ensure I get the missing issues if problems do continue.
January 17, 2023
Unprompted review
Satisfied Customer
A prompt, polite, and full response to my question. Could not ask for anything better. Give Mia a raise.
January 27, 2023
Unprompted review
Reply from The Rake
Hi Sir,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
Fantastic client support
Mia is a fantastic client-support rep - quick to reply and solutions-focused. I'm very happy with the attention I received.
January 24, 2023
Unprompted review
Reply from The Rake
Hi Gregory,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Mia really went out of her way to…
Mia really went out of her way to assist me.
Great customer service
January 19, 2023
Unprompted review
Reply from The Rake
Hi Carlos,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
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Prompt response
Prompt response, very helpful. Thank you for the excellent service!
January 20, 2023
Unprompted review
Reply from The Rake
Dear Adrian,
We really appreciate your feedback, and are delighted to hear that you had a positive experience on TheRake.com. We are always at your disposal should you have any queries or need any styling advice.
The Rake Customer Care
Excellent response to subscription question
I had a question about my subscription and I received a detailed response in minutes which clearly explained the situation. Excellent service.
January 20, 2023
Unprompted review
Reply from The Rake
Hi Marc,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
Mia - The Rake
Customer Service
Mia was extremely courteous and responsive. Her assistance in updating my address and replacing a missing issue was much appreciated!
January 17, 2023
Unprompted review
Reply from The Rake
Hi Steve,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Quick and competent
Mia from The Rake answered my question promptly and was very competent. She had looked into my case and with one email provided me the information I required
January 11, 2023
Unprompted review
Reply from The Rake
Hi Nicola,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
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Mia was very responsive and was able to…
Mia was very responsive and was able to execute on my requests very much to my satisfaction
January 5, 2023
Unprompted review
Reply from The Rake
Hi Charles,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Reply from The Rake
Hi Sam,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Quick response with concise explanation…
Quick response with concise explanation of the situation. Was very satisfied with the customer service interaction.
January 3, 2023
Unprompted review
Reply from The Rake
Hi Mike,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Thank You Mia!
I had a concern about my subscription with emphasis on not receiving the last two issues of The Rake. Customer service responded, to my complete satisfaction, in less than 12 hours. I greatly appreciate the magazine as well as the service.
December 22, 2022
Unprompted review
Reply from The Rake
Hi John,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
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Joke of a company
Joke of a company. Awful. The company is laughable to say the least, they have no clue what they are doing and are clearly edging toward closure. The retail side has already been taken down from the website which says a lot. Refunds take ages to be processed, unresponsive staff, the list goes on. Never again.
December 15, 2022
Unprompted review
Reply from The Rake
Dear Rob,
We are sorry to hear that you have not had a positive experience on TheRake.com. To help us resolve your issue, please send us a direct email to shop@therakemagazine.com outlining the problem, and including your full name and order number. We will be sure to assist you.
The Rake Customer Care
Immediate help and quick feedback
Immediate help and quick feedback. Mia took very good care of my concerns, no matter how complicated they seemed.
December 20, 2022
Unprompted review
Reply from The Rake
Hi Eliana,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response.
We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Prompt Response is Appreciated
After enquiring about the status of my subscription (from the US), I received a prompt and detailed response from Freya in the client service team regarding certain fulfillment challenges. The response also included confirmation that my subscription was indeed live and had not been lost.
I appreciated that the response was not canned--it referred to me by name and Freya was very courteous and engaging; and followed up to my note of acknowledgement. That makes all the difference. Well done, Rake and especially, Freya! Cheers.
December 20, 2022
Unprompted review
Reply from The Rake
Hi Seto,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Don't risk it. Too many issues with returns.
Fine unless you need to return anything. I spent weeks dealing with FedEx and international customs myself as The Rakes' customer service is non-existent.
It's now been ~8 weeks since The Rake received my return. Emails stated they couldn't do a refund to the credit card I used for the purchase, they needed to do an international bank transfer?? I provided them the details required then they told me they wouldn't be refunding me, and that I needed to contact Stripe for my refund??
As with other reviews, I finally got onto Freya who was courteous but clearly doesn't have authority to do anything other than provide email updates.
December 20, 2022
Unprompted review
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Got an answer very quick
Got an answer very quick. The situation was well communicated and next steps outlined.
December 20, 2022
Unprompted review
Reply from The Rake
Dear Raymond,
We really appreciate your feedback, and are delighted to hear that you had a positive experience on TheRake.com. We are always at your disposal should you have any queries or need any styling advice.
The Rake Customer Care
Impressive Magazine with Amazing Stories.
Brilliant magazine, the articles always provide intrigue and curiosity even when the item or discussion is not to my normal interests.
Had a slight issue with the Rake not arriving for this month, but the response was brilliant and I now know it is on its way.
December 12, 2022
Unprompted review
Reply from The Rake
Hi Alexander,
We are so happy to hear that we were able to resolve your issue, and we really appreciate your feedback.
We just wanted to say a huge thank you for such a kind, heart-warming response. We're so lucky to have such valued clients here with us at The Rake.
Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
Best customer service I've ever come across
Best customer service I've ever come across.
December 13, 2022
Unprompted review
Reply from The Rake
Dear Katie,
We really appreciate your feedback and are delighted to hear that you had a positive experience on TheRake.com.
We're so lucky to have such valued clients here with us at The Rake. Please do not hesitate to contact us should you have any further inquiries.
Warmest regards,
The Rake
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