The Sill Reviews 331

End of March I had ordered two star jasmine plants for 99.00 I received 2 Carolina Jasmine. That were not in the best of shape. I called customer service and spoke with a very nice person who agreed that that was not what I had ordered - I was told to keep the 1st delivery and was sent my original order. When they arrived they were not in the best of shape and I called to let them i know and was told to give them a little time to acclimate. Well it's now almost3 weeks since my delivery and the plants are worse than when they arrived. I am a very good gardener and plant propagated many many plants, trees and bushes with out problems. I had a gift certificate from my daughter for the sill and I was very excited to receive this. But when i saw the prices I as astounded as to how expensive they were. Nonetheless I used it and as of now to me and for her it was a waste of $. One star only because the person on the phone that I spoke with was very friendly and seemed concerned..

I received my delivery today. I purchased this using a credit plus additional funds. The credit was because a previous purchase died and it's replacement also died.

I am very disappointed with the quality of the products sold

The pot was delivered in 3 pieces. Numerous leaves are yellowing and will be dying off shortly.

I am VERY glad I did not send this as a gift to someone as I'd be embarrassed.

I've placed three orders sent to myself. Three chances for The Sill to make an impression. Three failures and disappointments. I will not be ordering again.

For the prices you charge, this is unacceptable.

I have not any, much less multiple or repeated, issues with other online nurseries or plant stores.

The couple loved their gift. I found the website a little awkward but then I'm 75.

Responsive to inquiries,

I’m very pleased with the service and quality of products from the Sill. The communication was excellent. I received my lilac bush well packaged and in perfect condition. I will definitely purchase from them again.

My new peony arrived in perfect health & is now waiting for a good warm day in Maine for planting.

Beautiful and top quality plants! Would order again and again.

Packaging is amazing. Delivery people turn the boxes every way but the right way and these plants are still in excellent shape.
I found the pot provided for the 2nd plant was ridiculously small for the size of the plant. I used the provided pot for the other plant but it won't last long in the tiny pot before needing replanting.

This is a replacement plant since the first one was unhealthy. I appreciate that the sill replaced the plant but the second one is unhealthy as well after a couple of days. Doesn’t seem to do well switching environments? Not sure what’s happening but 0 for 2 on dragon scales

Product appeared to have gotten frozen in transport and delivery. Unlikely it will survive.

I received three very good looking trees, delivery time was great and they’re looking good so far planted outdoors in early spring.

Excellent quality - a touch pricey

This was a business gift. The item delivered is what was shown online. Client like the gift.
Just wished you could have more taller plants as options. Don't recall seeing that many.

I ordered an orchid from The Sill for an employee who recently experienced a loss, and the entire experience was seamless from start to finish. Ordering was simple, and the plant arrived exactly as expected.

I am especially impressed with the packaging. Orchids are delicate, and it was clear that great care was taken to ensure it arrived in perfect condition. Our employee even commented on how well it was packaged.

Everything went exactly as planned, which meant a lot given the circumstances. I would absolutely order from The Sill again.

Thank you for the replacement! Two times a charm, the olive tree is healthy and happy.

There was no card attached to my order in spite of my submitting one.

Had to babysit my order to make sure it was shipped for months. And a lot of the leaves look really bad. I thought yall checked these things before shipping. It’s chewed up looking with brown crispy edges, torn and shredded leaves. I would think after this long it would be perfect. This looks really bad to be honest.

I was not happy to have my order shipped in multiple packages and at different dates as this was a gift. I won't be using this website again.