Very good booking service
Very good booking srvice
Ticketmaster New Zealand Reviews
1,966 • Great
From the ticketing process to…
From the ticketing process to downloading my tickets and sharing a ticket with my wife was quick and easy.
Only 1 thing please update the seating plans to include the seat lettering and which seats are available
Only the latest review will count in the company's TrustScore
Tick
No problems- everything on the website was clear and easy to follow. I was able to secure everything I wanted in a short amount of time and everything worked just as easily on the night of the concert.
Had a small issue with print at home…
Had a small issue with print at home tickets which could have been easily resolved in hindsight, but instead required four separate phone calls with ticketmaster, with each person we spoke to unsure how to help. Wait times to speak to a person were 30 mins plus each time.
Couldn't download tickets from the…
Couldn't download tickets from the site. Sent question to helpline. No answer.
In the end downloaded app and accessed there. Better comms please.
Normally no problem
Normally no problem, but I was unable to print off my tickets for Lyon Opera Ballet and had to collect them from the Opera House. I presume there was a glitch, as saw other people with e-tickets, but all I got was an error message.
Only the latest review will count in the company's TrustScore
Very easy to book
Very easy to book. Excellent to be able to view seat maps and select specific seats knowing the cost of each selection. Great being able to print out tickets or even have then on my mobile ready to scan. Great job.
The Book of Mormon
Relatively easy to book the tickets, but not so easy to find the button to print them.
We thoroughly enjoyed The Book of…
We thoroughly enjoyed The Book of Mormon, only disappointment was that the music was so so loud. It is a pity that patrons are not let into the Theatre a little earlier, allowing everyone to be seated and ready for the start of the show.
Great night
Great night, great venue, great band. Icehouse were awesome.
Replaced tickets
I lost my tickets on the way to the venue and when we got there the guy working box office was so understanding and helpful.
I was freaking out about but he fixed everything straight away
Had a fabulous time at concert and…
Had a fabulous time at concert and booking was so straightforward. Great venue, fab attractions . Thank you so much
Only the latest review will count in the company's TrustScore
Appalling service
Ticketmaster offers such an appalling service that it is almost worth missing events rather than have to suffer the risk of having to deal with them. I wonder why event managers don't find some way of creating a more professional organisation.
We had booked to see the Book of Mormons but my daughter was hospitalised. We simply wanted to change the dates. After half an hour waiting on the phone we were told they couldn't change tickets on the phone (no reason given) and I needed to send a message. I did this but 4 days later, with the event tonight, have had no reply. After finding another spare half hour to wait on the phone I was told they was no one to answer the call. We had taken out insurance but same thing on calling the insurance provider line.
Next time if an event comes up and it is through ticketmaster I won't be going.
In several instances
In several instances, I have attempted to purchase a ticket for a performance that is "Selling Fast", only to be informed that I cant buy a ticket. Your website needs to be updated more quickly when the final seat is purchased.
I also went to The New Pornographers last night. Your website indicated a "Best Possible" seat, which I purchased. It was to one side of the MFC. There were lots of empty seats in the centre section of the ground floor of the MFC.
I also went to "Kopernikus". Your website didn't indicate that I wouldn't be able to see the words appearing on the screen above the stage.
My first time to see the show so did…
My first time to see the show so did not really know what to expect.
Completely blown away! Great show really enjoyed it.
BIG THANKS
Hi belated review - but I want to thank Ticketmaster and Forsyth Barr Team for recent Queen concert- I had an accident six months after purchasing 5 tickets and was on crutches etc - they changed two of our seats giving me great access and more comfortable seating, so BIG THANKS for enabling me to attend - when if nothing had been done I would not of been able too. Cheers a very grateful Cindy 👍🌹
Thanks
Thanks for being well-organised and keeping me informed with the TOOL shows. The only gripe I have is that I was emailed on 4 February about garment sizes for the VIP experience and only given one day to reply. This may be due to the TOOL VIP team (who could have done a better job in a number of areas) so I realise it may be out of your control. Apart from that, I'm happy. Keep up the good work!