TicketSmarter Reviews

6,371  •  Great
TrustScore 4 out of 5

3.9

In the Event Ticket Seller category

ticketsmarter.com

Visit this website

ticketsmarter.com
Write a review

Company activitySee all

Your profile picture

Write a review

Reviews3.9

6,371 total

Sort:

Rated 5 out of 5 stars

Melancamp put on a great show

Melancamp put on a great show, and so did Willie but Dylan....-- he really needs to retire. He's brilliant and I still endlessly listen to his vast studio renditions but his live shows, as has been the case for a while now, are painful to watch.

Date of experience: August 03, 2024

Reply from TicketSmarter

Hi Diana,

Thank you for sharing your feedback with us. We're glad that you enjoyed the concert and hope that you make TicketSmarter part of your future event experiences.

Sincerely,

TicketSmarter

Rated 5 out of 5 stars

We Kept The Party Going!

It was great to be in the company of Parrotheads, all singing and crying and dancing and laughing at the same time. The Reefers paid tribute to Jimmy and his spirit was clearly there. It was a "no frills" experience with minimal attention to staging or merch and that was actually refreshing. It was all about the music. His music. Their music. So happy to have been there.

Date of experience: August 01, 2024

Reply from TicketSmarter

Hi Kathy,

Thank you for taking the time to share your review. We are happy to hear that you enjoyed the show and hope that you make use of TicketSmarter's services for your future event experiences.

Sincerely,

TicketSmarter

Rated 4 out of 5 stars

Ticket Delivery

It took a while to get my tickets and the phone number for Ticket Smarter was not working, so I was worried that I would not be able to get the them, but the tickets finally got transferred and everything went smoothly after that. I attended the NFL Hall of Fame Induction Ceremony. This was my first experience with Ticket Smarter. I will now have confidence to use them again

Date of experience: August 03, 2024

Reply from TicketSmarter

Hi Doug,

Thank you for taking the time to share your review. We are happy to hear that you enjoyed the event. As a ticket marketplace, where third-party sellers can list their ticket inventory for sale, the sellers are responsible for the delivery method and delivery date of their inventory. In the future, you can contact our customer support team for an update regarding the delivery status of your order. We hope that you choose to use TicketSmarter's services for your future event experiences.

Sincerely,

TicketSmarter

Rated 5 out of 5 stars

Front Row Seats for a Fair Price!

Front row seats on Ticket master were sold out for Janet Jackson and Earth Wind and Fire! Thanks to ticket smarter I was able to score front row seats to both shows for a reasonable price and I had an amazing time at both shows!! I highly recommend ticket smarter for your concert buying experience!!

Date of experience: July 28, 2024

Reply from TicketSmarter

Hi Lasheena,

Thank you for sharing your feedback with us. We are glad that you were able to easily find tickets that suited your needs using our marketplace. We are happy that you enjoyed the concert and hope that you make TicketSmarter a part of your future event experiences.

Sincerely,

TicketSmarter

Rated 5 out of 5 stars

Epic Night for a Phenomenal Band!!!

Great show! The Stones were fantastic as were all the players accompanying them. The venue however, SoFi stadium in LA, CA, is not built for concert sound. They had the roof on top of it so the sound was better than when they played there in 2021, but there was still strange echo effects due to the sides of the stadium being open so the sound did not have any walls to bounce back off of. If I didn't know the song lyrics, I would have had a hard time understanding them. I could not understand what Mick was saying, so will have to catch the concert replay on You Tube to catch that. But the Stones want to play for the most fans possible and filled the place up twice, so I am thankful for that. I just wish these stadiums would consider music and not just sports when building these venues. Also, I saw the opening Stones show in Houston, and it was really cool that they did several different songs at the two shows, so the shows were different in some ways, and that was cool!

Date of experience: July 13, 2024

Reply from TicketSmarter

Hi Nancy,

Thank you for sharing your review. We're glad that you had fun at the concert and hope that you make TicketSmarter a part of your future event experiences.

Sincerely,

TicketSmarter

Rated 4 out of 5 stars

Work on communication

Besides having a miscommunication about how the email with ticket delivery was being delivered, once I figured out your mistake…..there were no other issues. We had an amazing time 💯❤️❤️❤️ Starlight is a very cozy venue.

Date of experience: July 31, 2024

Reply from TicketSmarter

Hi JoDee,

Thank you for taking the time to share your feedback with us. We're glad that you enjoyed the show and hope that you make TicketSmarter a part of your future event experiences.

Sincerely,

TicketSmarter

Rated 4 out of 5 stars

Neil Young 7/29 at UT First CU…

Neil Young 7/29 at UT First CU Amphitheater was cancelled, and you ask me how the show went? No instructions or info on refunds sent?
Where is my refund ?
1 star to 4 stars on review / follow up
UPDATE: personnel contacted me the next day with refund details and explanation on auto emails

Date of experience: July 28, 2024

Reply from TicketSmarter

Hi John,

Thank you for reaching out. The email that you received is sent using an automated system that goes out to customers the day after their event to gain feedback on the ticket-buying process with TicketSmarter. This automated email messaging currently does not account for event postponements or cancellations. Unfortunately due to health concerns, Neil Young & Crazy Horse have canceled this event along with the rest of their previously scheduled tour dates. As this event was canceled, a refund will be issued for this order and the transaction will be reflected in your financial statement.

We have requested that a customer support representative look into the refund status for this order and reach out to you with an update. If you have additional questions or concerns, please send an email to contact@ticketsmarter.com.

Sincerely,

TicketSmarter

Rated 1 out of 5 stars

No resale allowed

You would not let me resell my Willie Nelson tickets. You would not let me set a price, you required a high price no one would pay. Your system told me you could not complete my transaction, try again several times! I spent way over an hour total & still u would not allow me to sell. I was too sick to attend but you don’t care about your customers. There is no human to speak to. Your customer service is non existent! I can t believe you are allowed to treat your customers so poorly. I’m on a fixed income & you demonstrated you don’t care.
I’m surprised Willie allows you to do this. I will never go to another concert because your monopoly hurts us little people & you probably won’t post this but I feel better writing the truth!

Date of experience: August 01, 2024

Reply from TicketSmarter

Hi Linda,

Thank you for providing the requested information. Our customer support team was unable to locate any records of you contacting our support team for assistance with this matter. Additionally, if you used Ticket To Cash or another ticket resale platform to create your ticket listing, any issues would need to be directed to the corresponding support team. Similar to other ticket marketplaces, all sales are final and there are no ticket cancellations, returns, or exchanges.

Sincerely,

TicketSmarter

Rated 5 out of 5 stars

It was my daughters first big venue…

It was my daughters first big venue concert Hoizer at Bethal Woods. Our original 2 tickets were ought way ahead of time. Close to the last minute she begged to bring her best friend. You guys came through 3 days before the sold out concert. I can not say enough great things no problems no hiccups I will use ticket smarter every time Thank you!

Date of experience: July 27, 2024

Reply from TicketSmarter

Hi Alexis,

Thank you for taking the same to share your story. We're happy to hear that we had a small part in creating a memorable experience for you, your daughter, and her friend. We look forward to serving you again!

Thank you,

TicketSmarter

Rated 5 out of 5 stars

Good customer service

Good customer service - after making my purchase I had an issue (not Ticketsmarter’s fault) receiving the ticket to my event which was for the next day. Ticketsmarter took my inquiry seriously and resolved my issue. I was very pleased overall.

Date of experience: July 29, 2024

Reply from TicketSmarter

Hi Ari,

Thank you for taking the time to share your feedback. We're happy to hear that our customer support team was able to assist you and hope that you had a wonderful time at your event. We hope that you make TicketSmarter a part of your future event experiences.

Sincerely,

TicketSmarter

Rated 5 out of 5 stars

It was a great venue

It was a great venue. All the personnel were very personable, very enjoyable. Thank you.

Date of experience: August 04, 2024

Reply from TicketSmarter

Hi Ted,

Thank you for sharing your rating of your ticket-buying experience with us. We are happy to hear that you enjoyed the event and hope that you use TicketSmarter's services in the future.

Sincerely,

TicketSmarter

Rated 5 out of 5 stars

Niall Horan

It was my daughter's first time seeing Niall Horan and she said the concert was a 10 out of 10 - Niall's voice & personality and the venue. And she's been to Harry Styles & Taylor Swift among other greats. The process of purchasing tickets & transferring them to her was easy peasy.

Date of experience: July 23, 2024

Reply from TicketSmarter

Hi Michele,

Thank you for sharing your review. We're glad that you enjoyed the show and discovered the ease of shopping for tickets using our marketplace! We hope that you make TicketSmarter a part of your future event experiences.

Sincerely,

TicketSmarter

Rated 4 out of 5 stars

Pleasantly Surprised

I was a little nervous because I've never used this app before, but our seats were great and almost $50 cheaper than they were on another app.

Date of experience: July 30, 2024

Reply from TicketSmarter

Hi Kelly,

Thank you for taking the time to share your review with us. We are happy to hear that you discovered the ease of shopping for tickets with our marketplace. We hope that you enjoyed your event and make use of TicketSmarter's services again.

Sincerely,

TicketSmarter

Rated 1 out of 5 stars

Never again

We were unable to log onto the app last night so we did not get to attend. This morning there were no issues logging onto the app. You should also allow paper tickets if you cannot guarantee your app 100% of the time.

Date of experience: August 02, 2024

Reply from TicketSmarter

Hi Jen,

Thank you for sharing your feedback. We had our customer support team look into this order and they confirmed that the tickets were delivered via a Ticketmaster mobile transfer on 5/21/2024 in time for your event on 8/2/2024. As the tickets were delivered through Ticketmaster, which is a separate company from TicketSmarter, you would need to contact Ticketmaster’s support team to troubleshoot any issues occurring with their mobile app. Additionally, as TicketSmarter is a ticket resale marketplace where third-party ticket sellers can list their inventory for sale, the sellers are responsible for the delivery method and date of the tickets. As the tickets were delivered in time for the event, similar to other ticket marketplaces, all sales remain final.

Sincerely,

TicketSmarter

Rated 5 out of 5 stars

Sammy Hagar in Tampa - Rain couldn't put a damper on him

Sammy Hagar assembled a great band, especially Joe Satriani and Jason Bonham, and they all played with lots of enthusiasm and the same fun party atmosphere that his shows had back to the Montrose & Van Halen days. One down side is the venue was really too small for all that sound - the bass and drums beats literally vibrated our hearts, just a bit too loud. We were getting decibal warning notices from the venue all during the show. What exactly are you supposed to do with a message that says "decibels over 90, exposure can cause damage"? Run to the parking lot?

Date of experience: July 14, 2024

Reply from TicketSmarter

Hi Greg,

Thank you for taking the time to share your review. We're glad that you enjoyed the show and hope that you choose to use TicketSmarter's services for your future event experiences.

Sincerely,

TicketSmarter

Rated 1 out of 5 stars

This site sucks they took my money and…

This site sucks they took my money and didn’t give me anny information about my tickets. Customer service horrible. Please don’t support these horrendous people and their inflated event ticket prices.

Date of experience: August 01, 2024

Reply from TicketSmarter

Hello,

Thank you for bringing this to our attention. We would like to have our customer support team look into this matter but they will require additional information to do so. Please respond to our Trustpilot request for additional order information at your earliest convenience. You may also send an email to contact@ticketsmarter.com with the subject line, "About My Order." In this email, please include the details of this review along with the full name, order number, email address and phone number used to place the order.

Sincerely,

TicketSmarter

UPDATE:

Hello,

Unfortunately, we have not received an email from you with additional order information. We have also not received a reply to our request for more information through Trustpilot. If you are still needing assistance, please reach out to us as soon as possible so we can have our customer support team help you with your order.

Sincerely,

TicketSmarter

Rated 1 out of 5 stars

Never received tickets

I ordered 2 baseball game tickets for a July 31st game.
The tickets never showed up in my ticketmaster account or my email. When I finally received just 1 ticket in the email it was for yesterday's game! I had written numerous emails and made numerous calls, still no tickets!,And half the time their links didn't work! Bottom line: I finally called the Gwinnett Stripers and they were able to find the tickets.
Update: TicketSmarter request for info: Charles Simon Order # 6218255-14380966 Nashville Sounds at Gwinnett Stripers Wednesday July 31, 2024 @ 7:05 PM
Trustpilot doesn't all personal emails to be posted. Any further request by ticketsmarter should have my personal info on file. I stand by my review!

Date of experience: July 29, 2024

Reply from TicketSmarter

Hello,

Thank you for bringing this to our attention. We would like to have our customer support team take a closer look into this matter. Please respond to our Trustpilot request for additional order information at your earliest convenience. You may also send an email with the subject line "About My Order" to contact@ticketsmarter.com. In this email, please include the details of this review along with the order number, full name, email address and phone number used to place the order.

Sincerely,

TicketSmarter

UPDATE:

Hello,

Unfortunately, we have not received an email from you with additional order information. We have also not received a reply to our request for more information through Trustpilot. If you are still needing assistance, please reach out to us as soon as possible so we can have our customer support team help you with your order.

Sincerely,

TicketSmarter

Rated 4 out of 5 stars

Getting tickets and parking were easy

Getting tickets and parking were easy. I was given options to upgrade as well. The concert was wonderful except for a delay due to a bad storm.

Date of experience: July 29, 2024

Reply from TicketSmarter

Hi Suzanne,

Thank you for sharing your review with us. We are glad to hear that you enjoyed the show! TicketSmarter does its best to provide all of our customers with an easy-to-navigate ticket marketplace. We hope that you make use of TicketSmarter's services for your future events.

Sincerely,

TicketSmarter

Rated 3 out of 5 stars

The concert was great

The concert was great. But progressive field should accommodate people who are handicapped especially, people who can barely walk and are in wheelchairs. We were in section 552 row M it was difficult for my husband and mother in law to walk all the way up. And we would of gotten handicapped seats but they were a lot more

Date of experience: July 30, 2024

Reply from TicketSmarter

Hi Robyn,

Thank you for sharing your feedback. We're glad that you enjoyed the concert and hope that you make TicketSmarter a part of your future event experiences.

Sincerely,

TicketSmarter

Rated 5 out of 5 stars

It was phenomenal My daughter her…

It was phenomenal My daughter her friend..Ive listen to Reo for forever 1st time seeing them. No words can describe their show And train who Ive never heard of was just as good if not better. Staff kind and courteous venue good. Of course, but the way out kinda not good

Date of experience: July 21, 2024

Reply from TicketSmarter

Hi Linda,

Thank you for sharing your review with us! We're glad you all had an amazing time at the show and hope you make TicketSmarter a part of your future event experiences.

Sincerely,

TicketSmarter