Hi Andrew,
We're sorry to hear the experience on your end was not more positive. We engage with companies of all shapes and sizes, including many startups. We are transparent about costs so our clients can make informed budgetary decisions. Each client also has access to a dedicated team that is devoted to making the Toptal experience as successful as possible.
These services are offered with the expectation that payment is rendered according to the mutually agreed-upon payment terms.
In the handful of months your company engaged with Toptal, there were multiple instances of lack of payment. The specific case where a person did ask to be taken off a project was precisely the result of these recurring payment issues causing repeat project interruption.
All other project work was completed as agreed upon, as you're likely aware.
Ultimately, our extensive outreach over the course of our time working together and after to resolve the matter has not been met with much, if any, response from you. The status of your account reflects this accordingly.
We wish you and your company all the best.
Sarah England
Head of Client Experience