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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality of the products available and the excellent service provided. Consumers also appreciate the fast delivery service. The customer service team is frequently mentioned for their helpfulness and knowledge. People highlight that the company offers competitive prices, a wide selection of products, and a user-friendly website. Consumers report positive interactions with the staff, noting their efficiency and courtesy in resolving issues. Reviewers also value the educational resources provided, including detailed product descriptions and honest reviews. While opinions on the order process are mixed, the company generally receives high marks for its commitment to customer satisfaction and prompt service.

Based on these reviews

Rated 4 out of 5 stars
Verified

I liked how you got my issue fixed. Not a rich man but love vaping helping me reducing prescription pain killers ect. I did struggle waiting for the replacement but it all got better when I received m... See more

Rated 4 out of 5 stars

Sooo over all great experience. How ever I do have a small complaint. My product was shipped with ease and no issues. I was also looking at accessories and inquired online chat with very specific q... See more

Company replied

Rated 4 out of 5 stars
Verified

Decent prices on a largish selection. No screw up in shipping, so that's a plus. There is a large amount of education on the gear they sell.

Rated 5 out of 5 stars
Verified

I have been a pretty loyal customer of Tvape for many years now, and you guys are always prompt and affordable. I recently purchased the Pax plus after much deliberation because I have owned the Pa... See more

Rated 5 out of 5 stars
Verified

I have made a number of purchases from TVape now. They have good reviews of their products. Even when I do my own independent research on a vaporizer, I find TVape give an honest review of the product... See more

Rated 5 out of 5 stars

Weanne is customer service # 1 - even when i was frustrated and sad this person made me feel better when i heard back from them - I think you need to give them a raise -

Rated 5 out of 5 stars

I ordered a product that I was misinformed about it’s capabilities/way of working. I wasn’t happy with it so I contacted to see if anything could be done. I ended up sending my device ect back for a... See more

Rated 5 out of 5 stars

Having been made aware that I required customer support I was promptly contacted by a customer service rep. The service was prompt and courteous, my problematic issue was quickly diagnosed and a sati... See more

Rated 3 out of 5 stars
Verified

The product is great but very unhappy with the delivery. It required a signature. We were home but the door bell wasn’t working, he didn’t knock, lights were on inside and left. Delivery again did no... See more

Company replied

Rated 5 out of 5 stars
Verified

I really like the G-Pen Dash vape I bought from you. I’ve bought several vapes now and have my favourites brands. You have a great selection, free delivery if I order enough stuff, and stand behind wh... See more

Rated 5 out of 5 stars
Verified

I have been a customer of these guys for a few years now. Almost every product that I have ever bought from them has been stellar. The one product that broke they replaced twice for me and their sup... See more

Rated 5 out of 5 stars
Verified

Fantastic pricing, knowledgeable and great CS. Highly recommended. I have made many purchases from them and have had no problems at all. Tell them Ian from Thunder Bay sent u. :)

Rated 5 out of 5 stars
Verified

My owners manual had 3 errors in it that made the unit seem as if it was a dud untill your staff got me past the factories goofups, thankyou tvape!

Rated 5 out of 5 stars
Verified

Overall, it’s a good company and I’ve personally been shopping here for approximately 20 yrs. I had a few issues, most of which was taken care of by customer service. No complaints.

Rated 5 out of 5 stars
Verified

I've been using Utilian vapes for some years now, this latest model in gun metal gray is kool. The follow up and service is excellent.

Rated 5 out of 5 stars
Verified

I've gotten the first core erig and it works wicked comes with 3 atomizers a carrying case Ive been using it for quite a few months now an the battery lasts 2 days easy on a full charge verry impresse... See more

Rated 5 out of 5 stars

Remarkable customer service when the postal strike delayed shipment of my Arizer. They quickly responded to my problem and Ahmed, the rep, offered me a fine solution by shipping a second package via... See more

Rated 5 out of 5 stars
Verified

I have placed several orders online with Tvape. My orders have always arrived quickly and I have never had an issue. I will continue ordering from a company I can rely on.

Rated 5 out of 5 stars

TVape’s prices were very competitive. The item came within a couple of days and was packaged well to prevent damage.

Rated 5 out of 5 stars
Verified

Never had a problem with them in over a decade of being a customer. Quick shipping, decent prices. If something was not right, they would make it right. Great Job!

Rated 5 out of 5 stars
Verified

Excellent customer service, excellent product! I got the vape I needed at a price that didn’t break my wallet. Highly recommend these guys!

Rated 5 out of 5 stars
Verified

Very simple to order, make payment and receive purchase. Always get exactly what I order and shipping time is always on point. Thank you

Rated 5 out of 5 stars
Verified

I bought the Tronian Milatron. A great product at a an excellent price. Delivery was quick. The website was easy to navigate. An excellent shopping and vaping experience. Highly recommended!

Rated 5 out of 5 stars
Verified

It's sleek it's smooth it works great battery life is pretty darn good and charges up very fast as well using the c-type charge port

Rated 5 out of 5 stars

Prompt service quick turn around excellent products in Canada! Keep up the fantastic service highly recommended

Rated 5 out of 5 stars
Verified

I have been doing business with TVape for a few years now and am never disappointed with the level of service they provide.

Rated 3 out of 5 stars

Great products and Customer service - terribly slow shipping process, seems to take several days before shipping starts, or getting put on a slow train.

Company replied

Rated 5 out of 5 stars

Bought a Volcano Hybrid.. works like a charm..it arrived on time excellent condition..over all good experience

Rated 5 out of 5 stars

Weanne C in sales was a pleasure to do business with she was courteous and efficient and handled my problem promptly.. great service. Thank you Weanne C...Dave

Rated 5 out of 5 stars

Najat was friendly and helpful. She was able to answer all of my questions, and had a good knowledge of the products for sale. I would highly recommend TVape.

Rated 5 out of 5 stars
Verified

This was actually my third purchase from TVape. The shipping and delivery time was much better than expected. Great customer service.

Rated 5 out of 5 stars

Amazing customer service, I ordered a new atomizer for my vape and they reached out to me and offered a refund for the defective part I was replacing.

Rated 5 out of 5 stars
Verified

Pricing couldn’t be beat, same with free shipping that only took 3 days to my rural address.

Rated 5 out of 5 stars
Verified

All good after reviewing the misunderstood we had. They offered great response and service. I recommend

Rated 5 out of 5 stars
Verified

Great service Delivered quickly Great price Very happy will be a repeat customer

Rated 5 out of 5 stars
Verified

Very happy with product information provided, the reviews seem legit, and I am extremely satisfied with my purchase

Rated 5 out of 5 stars
Verified

Bought a Volcano hybrid .. excellent product .. very good service .. fast shipping .. overall great experience .

Rated 5 out of 5 stars
Verified

Ordered the utillian 723. It came quickly, and it works great! Easily the best dry herb vaporizer I've owned!

Rated 5 out of 5 stars
Verified

Great product, good price and great customer service and great delivery time.

Rated 5 out of 5 stars
Verified

Seamless interaction as always!! Got a great vaporizer, at a great price.

Rated 5 out of 5 stars
Verified

Kodo Pros best 510 batteries I've ever used!

Rated 5 out of 5 stars
Verified

Good selection and descriptions of products , easy to get answers , reasonable prices and fast shipping what do you want more ! Thanks

Rated 5 out of 5 stars
Redirected

I recently had an issue with a device and worked with Ahmed throughout the warranty process. We had a little back and forth, but Ahmed stayed patient, respectful, and professional the whole way.... See more

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Company details

  1. Vaporizer Store

About TVape

Written by the company

The TVape Advantage: Selection, Support, and Quality

Written by the company

At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

535 reviews

5-star
4-star
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2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Good & Quick

Delivery was quick and everything was exactly as expected. This is the 3rd vape I've ordered from TVape and I've had nothing but good experiences over the years.

November 11, 2025
Rated 1 out of 5 stars
Verified

2 of my 3 evovle plus xl broke after…

2 of my 3 evovle plus xl broke after couple days

November 7, 2025
TVape logo

Reply from TVape

Hello Karl,

We’re sorry to hear about the issues with your Evolve Plus XL units. We always advise our customers to reach out to our dedicated support team if any problems arise so we can assist promptly.

We have since contacted you via email regarding your request #198086, and you can respond there for help. Our team is ready to work with you to resolve the issue.

Best regards,
Tvape Team

Rated 1 out of 5 stars
Verified
TVape logo

Reply from TVape

Hello Todd,

We’re sorry to hear about your experience. Based on the information you shared with our support team regarding your Dr. Dabber unit, we determined that the chamber needs to be replaced, as the unit is a few months old. This is a wear-and-tear part that naturally needs replacement over time.

We appreciate your feedback and are here to assist if you have any questions about obtaining a replacement part.

Best regards,
Tvape Team

Rated 5 out of 5 stars
Verified

The one stop vaporizer shop

I have made a number of purchases from TVape now. They have good reviews of their products. Even when I do my own independent research on a vaporizer, I find TVape give an honest review of the products they sell. They're my go to shop for vaping equipment and they ship fast.

November 5, 2025
Rated 2 out of 5 stars
Verified

Customer Service fail

Purchased a vaporizer with a battery giving me half the advertised life. Trying to initiate a return/exchange has been ridiculously complicated - seems customer service cuts and pastes boilerplate replies that don't apply. Probably going to give up and deal with the crappy vaporizer (which I will also rate shortly).

October 29, 2025
TVape logo

Reply from TVape

Hello Mark,

We’re sorry to hear about your experience and understand your frustration. Our team has already provided troubleshooting tips to try and resolve the issue. When that didn’t resolve the problem, we requested a video so we could better assess the situation.

If the issue cannot be clearly demonstrated via video, you’re welcome to return the unit to us as noted in your open request #197190. Once we receive it, we’ll carefully assess the unit and get back to you promptly with the next steps to assist you.

Thank you for your patience, and we’re committed to helping get this resolved.

Best regards,
Tvape Team

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