Tractive Reviews 39,219

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the product's features, such as real-time tracking, the light function, and the virtual fence, which provide security and peace of mind. Consumers also value the health monitoring aspects, including sleep tracking and activity levels, which help them better understand their pet's well-being. The app interface is user-friendly, and the GPS tracking is generally accurate, even in challenging environments like dense woodland. People highlight the company's solid customer support system, noting the staff's timely and detailed responses. Consumers report positive experiences with replacements for lost or damaged trackers, as well as helpful assistance with any issues. The location accuracy, ease of use, and overall reliability of the product contribute to a sense of security and satisfaction among users.

Based on these reviews

Rated 5 out of 5 stars

The Tractive Dog Trackers have saved our pup’s life so many times! And brought us so much ease of mind. When she matured and started developing a habit of jumping the fence to chase coyotes and squirr... See more

Rated 5 out of 5 stars
Invited

Very reassuring to know where my wayward Labrador is at all times. The tracker lasts for more than a week in low power mode and it is now 5 years old. The fitness/activity tracking is great and fun to... See more

Rated 5 out of 5 stars

Having a Tractive tracker fitted to my lovely Saluki gives me so much reassurance. He just loves exploring in the woods and sometimes goes out of sight, so knowing exactly where he is even if he isn’t... See more

Rated 5 out of 5 stars

With a flight risk pup taking walks is always a little nerve wrecking... Sometimes I double leash, I've also been known to triple leash. With a tractiv knowing that if ANYTHING happens and she hap... See more

Rated 4 out of 5 stars

Device just works! Features on the software side however could be better. Pets can have multiple owners, not just "family members" you know? Also having same zones across different pet profiles would... See more

Rated 5 out of 5 stars

OMG without Tractive I would have no idea where my lurcher was when she decides to ‘do one’ after seeing something of interest to chase (not sheep) It has saved me countless hours of searching and w... See more

Rated 5 out of 5 stars

We've used Tractive with our 2 dogs for 5 years. Tractive saved one dog's life when we were in a mountain town in Bulgaria and she walked away, around 5 miles up into the snowy hills. She trapped hers... See more

Rated 5 out of 5 stars
Invited

We love that we feel comfortable knowing where our dog is at all times and I receive alerts when he is outside the safe zone. He immediately returns when we push the sound button it is great that we... See more

Rated 3 out of 5 stars

the idea is of course great behind the service... and franly in the past I used these devices a lot, and thanks to it, I was not worried about my dogs when they were outside, sometimes my "Charlie"... See more

Rated 5 out of 5 stars
Invited

This is a must have if your dog is scent driven like mine is. The tracker very quickly shows you exactly where the dog is and also maps their health signs such as sleep, respiratory rate and barking b... See more

Rated 3 out of 5 stars

I like my Tractive xl adventure series. We have 3 dogs that have them. I have two major issues with the company, especially since the service is incredibly expensive. 1.) customer service sucks. In ad... See more

Rated 5 out of 5 stars

I got my first Tractive collar for my cats a few years ago, and it's always worked well! It worked so well, I recently got another collar from them so each cat has their own tracker, and they’ve impro... See more

Rated 4 out of 5 stars

enabled me to rescue our cat from a barn where she was trapped. Battery died - needs to be upgraded to last longer, but last known position inside a locked building was vital to saving her life

Rated 5 out of 5 stars
Invited

We used a Tractive collar for our outdoor cat Scamp for a couple of years and based on how it worked for us so well, we ordered a second for our cat Bud who is an indoor cat but frequently escapes. W... See more

Rated 5 out of 5 stars

I use Tractive almost daily and it's really working well for my needs. Battery last over 10 days,it's pretty accurate with position. I would like faster connection for live tracking,sometimes it takes... See more

Rated 5 out of 5 stars

Tractive has been amazing for both my dog and myself. I got a Tractive tracker for my puppy back in 2021 and I couldn’t go a day without it now. As a tracker and app it has progressed so much, durabi... See more

Rated 5 out of 5 stars

Tractive is great, app is very user friendly and gives peace of mind that we always know where are cats are led us straight to our cat when he got trapped in someone’s garage

Rated 5 out of 5 stars
Invited

I was forced to switch from Whistle Go to Tractive after the company bought them out. I was disappointed when I first found out that I had to switch over, but now I’m really pleased with how much bett... See more

Rated 4 out of 5 stars

I really like the posebillity to track your pet even more so on vacation and unknown teratorrys where I'm more on edge about her running away. Love that it's waterproof becase my dog loves water and... See more

Rated 4 out of 5 stars

These collars keep good track of our dogs. And when one of them wasn’t working properly Tractive CS was nothing but helpful trying to figure out why the collar was malfunctioning. I feel safer knowing... See more

Rated 3 out of 5 stars
Invited

Reached out to customer service regarding Tractive missing several features that the Whistle had. This item is supposed to be an upgrade, but lacks eating and drinking monitoring that the older devic... See more

Rated 5 out of 5 stars
Invited

I read reviews before buying and didn’t read positive comments about the customer service whatsoever. Was hesitant to buy but then asked a good friend who’s been using Tractive for about 5 years. LOVE... See more

Rated 5 out of 5 stars

We highly recommend Tractive. Both my 2 dogs have a tractive and they are so useful! Not only are they security for if they are ever lost, but I actually enjoy just have a look at how much activity... See more

Rated 5 out of 5 stars
Invited

Have used other tracking devices but Tractive is superior. Have tested in various areas of The New Forest which has many black spots for many trackers . I hope it’s never needed but it’s a piece o... See more

Rated 5 out of 5 stars
Invited

Delighted with this product. Our dog has begun running off for no apparent reason- we think sound related, Tractive ensures we find her quickly when this happens.

Rated 5 out of 5 stars
Invited

When our cat lost his tracker (and the prospect of finding it was dim), I contacted Tractive support in the evening via email. The next morning I found a personal (non-automated) response. The respon... See more

Rated 5 out of 5 stars
Invited

Tractive are a great company. I've got 3 trackers and they are invaluable in locating my cats. Easy to set up and use, plus excellent aftersales support from customer services. One of my trackers deve... See more

Rated 5 out of 5 stars
Invited

Tractive gives us peace of mind on knowing exactly where our cats and dog are at all times. The app is easy to use and the customer service is top notch. We have had a lost tracker and a damaged track... See more

Rated 5 out of 5 stars
Invited

My ezperience with Tractive products is great a it helps me manage our dog and cat at one moment. Also the Insurance care is great additional service I used 2 times as our cat lost the tracker somewhe... See more

Rated 4 out of 5 stars

I only gave 4 stars because the first tracker I got was defective (it worked for only 3 days!) and it took a month to get in touch with someone and resolve the problem. After they finally understood m... See more

Rated 4 out of 5 stars

In general, what I expected. Good battery life, simple interface and good accuracy. Indeed, GPS accuracy suffers in urban environments and signal is lost when the pet goes inside, or in our case, unde... See more

Rated 5 out of 5 stars

I first got an xl adventure after two previous rules of tracker had failed. Ours arrived earlier this year. Worked straight out of the box and no problems since. The battery stays charged for ages an... See more

Rated 5 out of 5 stars

I tried the cheaper route first with the air tags but was very disappointed. After seeing the Tractive ads I decided to try one. I was surprised to see that it was so much better with on time tracking... See more

Rated 5 out of 5 stars
Invited

I have used a Tractive tracker on my dog for over 3 years and I have been delighted with it. Very recently my tracker battery started to run out of charge very quickly. I contacted the support serv... See more

Rated 5 out of 5 stars

The experience of tractive for the last 2 years has been great. Most is related to the customer service. Every time we loose the tracker tractive replaces it quickly and with a good discount. We sugge... See more

Rated 5 out of 5 stars
Invited

Tractive has a solid customer support system in place. Not only do their staff respond in a timely manner, they also help in-detail with anything you ask them! And the product is awesome!

Rated 4 out of 5 stars

Really enjoy the Tractive. I live semi-rural, so there aren’t many options available. Fairly accurate location, allows us to find our cat at night to bring in. Wish there was a family discount or deal... See more

Rated 4 out of 5 stars

Having my two cats with Tractive trackers on their harnesses lets me give them an hour to wander in our neighbourhood without having to worry about finding them if I need to hurry the process. Besides... See more

Rated 5 out of 5 stars
Invited

What really helped me was getting the step by step I auto resolve my problem. I'm not completely tech savvy so this was a tremendous help. Camille also let me know that she would be available if I st... See more

Rated 5 out of 5 stars
Invited

I did a lot of research into the best tracker on the market and this came out top in diving into the details. Its charge is great and I've tested it on walks and found the app easy to use and accurat... See more

Rated 5 out of 5 stars
Invited

Great tracker. Having this just adds an extra bit of security and less worry, I mean my boy is never more than a ft away from me, but you just never know and it's great to have something to put you... See more

Rated 5 out of 5 stars

We love Tractive for our 2 cats because we know where they are at all times ! Are one cat travels far so she is frequently gone for 24 hours and we like to know she is safe ! On the app you can see he... See more

Rated 5 out of 5 stars
Invited

I live in Dubai and we recently moved house and we have 4 cats. So worried about them getting lost the trackers are amazing. The customer service is great too. And the APP user friendly even for me... See more

Rated 5 out of 5 stars

We have two dogs using Tractive now and love the peace of mind it provides should our dogs get loose on a walk! We shared the tracking with our parents when they babysat for us while on vacation and i... See more

Rated 5 out of 5 stars
Invited

Found to have a faulty tracker contacted company and fairly quickly was told to fill online form in and a replacement would be sent no hassle no fuss great service

Rated 5 out of 5 stars
Invited

When had problem contacted of bit of collar broke off the company got back in less than few hours and helped straight away no problems. Worth the cost to check animals. Kind people that know there to... See more

Rated 5 out of 5 stars
Invited

The GPS on the tracker is amazing. I am able to find my cat anywhere he goes. The collar looks good too and it seems to be comfortable as he doesn’t try to take it off. I am so thankful to have a t... See more

Rated 5 out of 5 stars

We have two of these for our dogs - an original one and a newer version. Both work really well and the newer charging system is better. The virtual fence is what we utilise the most (when delivery d... See more

Rated 4 out of 5 stars

Amazing, given peace of mind when cats go out and I know where they are, only not 5* as wish battery would last longer on live tracking but other than that brilliant

Rated 5 out of 5 stars

I love the virtual fence, they are for both my two pesky cats who whine to go out by the chicken coop every morning to play and hunt for a few hours a day , I don’t what my cats near the train tra... See more

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Company details

  1. Pet Store

Written by the company

To keep your pet safe and healthy, Tractive provides the world's most trusted smart GPS tracker. Follow their every step with real-time tracking, get escape alerts with Virtual Fence, and monitor their well-being with Activity and Vital Signs monitoring. Tractive connects you to your pet for total peace of mind.

Smart GPS & Health Trackers for Dogs & Cats

Written by the company

Peace of Mind for Pet Parents
Tractive offers precise LIVE tracking, long battery life, and full coverage in over 175 countries. Set up Virtual Fences for instant escape alerts and go deeper with comprehensive Health Monitoring, including Vital Signs and Bark Monitoring. It’s the most advanced, reliable way to stay connected to your pet.

Free shipping on all GPS Trackers!

From our door to yours, at no extra cost.

We believe nothing should stand in the way of your pet's safety. That's why we offer free shipping on all Tractive GPS trackers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

39K reviews

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Replied to 75% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

I am so glad I bought a Tractive and…

I am so glad I bought a Tractive and not some other brand. I didn't do much research before I purchased it, but luckily it is a very premium brand tracker with a sophisticated app to match. There is even a Home Assistant integration, which is absolutely amazing. The subscription is pricey, but you get what you pay for. If you're thinking about getting a tracker, go with Tractive!

October 5, 2025
Rated 5 out of 5 stars
Invited

Carol

Carol was very helpful with all questions the questions that I asked her. As well she. Answered all questions very fast and effective and got all answered in one day!!!
Not like some other places where you wait till someone gets email and usually th next day. And could go on for a week but not at Tractive .Great company highly recommend Tractive for keeping track of my 2 dogs.

October 3, 2025
Rated 5 out of 5 stars

Satisfied customer & happy cat.

This tracker was recommended to me by a friend & I decided to order one using my iPad. Ordered the tracker & completed the transaction for that before moving on to do the subscription. Unfortunately the ‘Continue’ arrow was superimposed over the terms & conditions /privacy writing & I couldn’t move forward. I cancelled the tracker device order, went to my laptop & was able to do both transactions without difficulty. I then got in touch to explain what had happened & Anthony replied very quickly, he could see that I had cancelled & the other order had gone through. Also told me to get in touch if I need help. The order was done on Friday, the tracker arrived on the Saturday morning, the tracking info had already been emailed so I was able to get it set up immediately. It was easy to do once I worked out the tracker could be clicked into a hard base or slipped into a soft ‘pocket’ - not both! Poppy is very happy with it & I’m enjoying seeing where she has been. I’ve only had her for a few weeks & had been very anxious when she was out exploring her new surroundings. It appears to be a good device with excellent service. Reasonably priced, especially with discount.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

I’ll be honest: worth every penny

I’ll be honest: it’s worth the money. I rather pay a bit more and I know I can find my cat in a seconds. We live in a city centre, so you can imagine the fear.

It’s a little big, but I understand they need to provide a decent battery life as well. Our 6month old kitten got used to it in a day.

So far 10/10.

October 5, 2025
Rated 1 out of 5 stars

Former whistle customers

Our family were whistle customers for years and loved the product. When we found out Tractive bought whistle and they forced us to move to the tractive tracker we decided to try it out. The darn thing didn’t work out of the box and the app seemed to be junk. Moving to FI, but honestly tractive is a stupid company.

Whistle was a better product, they bought the company but forced us to use the substandard tractive junk. Will never go back

October 4, 2025
Unprompted review
Rated 2 out of 5 stars

Fine tech, good app but not for me anymore

although the actual tech is fine, I found it useless for a cat, mine has lost his collar twice now, each time is another £40 so on top of the subscription fee its getting pretty expensive, I purchased it so that my mum could have pease of mind when she is cat sitting but she can't take it off and charge it, I will go back to an AirTag, he had one of those on his collar for 2 years and didn't lose it.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

I had a great experience with Tractive…

I had a great experience with Tractive customer service. Lyka was helpful and quick to respond, which made resolving my issue easy. My only suggestion is to offer the 30-day trial as a true 30-day free subscription instead of requiring full-year payment upfront. This would give families with more than one dog a fair chance to experience the full value of the product before committing long-term.

October 3, 2025
Rated 1 out of 5 stars

Breakable plastic supports

I purchased the solution in June and the 2 plastic supports were broken in July. I don't think that is normal to have something that is breaking just like this. It is just installed on the collar. You have to chase your tracker in the garden, and your cat is not tracked anymore. Tractive answered me to purchase more of these plastic supports ...

August 1, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

I lost a tracker in dense undergrowth…

I lost a tracker in dense undergrowth and was unable to locate it. I spoke to Rose on the tractive help line and she went above and beyond to ensure i got a replacement free of charge, the situation was a bit complicated but I would give her ten stars if I could. One very happy customer and two traceable doggies

October 5, 2025
Rated 5 out of 5 stars

Naturally I had several questions about…

Naturally I had several questions about how this product worked to see if it would fit our needs. The customer service agent was very informative and clear in answering all my concerns. Unfortunately, this level of support is a rare thing these days. I look forward to using the Dog 6.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

GPS is amazing

I’m on a farm and Molly takes off chasing whatever she is attracted by - rabbits, kangaroos, foxes etc. She can be 2 km away and all I have to do is push the sound button and she heads straight home. It’s great. A couple
Of times she has got out on the road and I can track her to whenever she is. For a while I used it when my husband was walking her because he has alzheimers and I could be sure they were safe. I love this product.
I’ve been using it for bout 3 years. Once it fell off and I tracked me the the other time Tractive replaced it . Can’t speak highly enough and I’ve tried a few

October 5, 2025
Rated 2 out of 5 stars

difficult to get reply to reported fault

After many years of trouble free service my tracker has stopped working . I wrote an
on line question . and received a reply saying I would be contacted I have heard nothing for over a week.
In the past I have spoken to someone but no such thing seems available now

September 30, 2025
Unprompted review

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