Trip.com sold me a flight from Taiwan to Japan via Daegu, South Korea. As a Philippine passport holder without a Korean visa, I legally cannot complete this route since Daegu has no airside transi... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
I would like to take this opportunity and thank Viki and the entire Trip.com Team for helping us out during our tough times while we were stuck in Baghdad and our request for date change was not proc... See more
Company replied
Invited
1) Excellent Service 2) Attractive Prices, much better than other sites or agencies. 3) call center available 24/7 always helping in any need. 4) offer their guidance from the purchase of the... See more
Company replied
Invited
The surface is really nice, and I truly appreciate the service. I would be sincerely grateful if you could kindly consider upgrading my seat for this trip. I’ve booked economy, but an upgrade to busin... See more
Company replied
Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- Tripservice@trip.com
- trip.com
4.4
Excellent
140K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Invited
I just wanted to share that your…
I just wanted to share that your website is very good, full of updated information, and everything is provided on time.
Date of experience: June 26, 2025
Reply from Trip.com
Hi HARJIT SINGH,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Ella
Trip.com
Invited
Everything ok.
Date of experience: July 16, 2025
Reply from Trip.com
Hi cliente,
Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future.
Best regards,
Victoria
Trip.com
Invited
Best to use in China
Really nice for train tickets and flight in China
Date of experience: July 20, 2025
Reply from Trip.com
Hi Geza,
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day.
At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs.
We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com.
Best regards,
Morgan
Trip.com
Invited
Reply from Trip.com
Hi Marian Rivera,
Thank you so much for your comment. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day.
Best regards,
Kaylee
Trip.com
Invited
Fast service 10/10
Date of experience: July 20, 2025
Reply from Trip.com
Hi NATCHA TANGJAITAM,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Madeline
Trip.com
Invited
Reply from Trip.com
Hi Omar BENCHAIB,
Thank you for providing us with your feedback. We are thrilled to learn that you value the convenience that our APP/Website brings to our customers. Our dedication lies in maintaining this level of service and delivering even more competitive deals and offers for our valued customers.
We truly appreciate your ongoing support and eagerly look forward to serving you on your next journey with us. Once again, thank you for choosing us as your preferred option.
Best regards,
Kaitlyn
Trip.com
Invited
Reply from Trip.com
Hi RAJESH ARUNKANT MHASKE,
Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future.
Best regards,
Alexandra
Trip.com
Invited
Malta bookings
Very easy and straightforward friendly website . Thank you
Date of experience: July 19, 2025
Reply from Trip.com
Hi Sankaran,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Ella
Trip.com
Invited
Reply from Trip.com
Hi Parco,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Ariana
Trip.com
Invited
Reply from Trip.com
Hi Kelley,
We sincerely appreciate your feedback and the time you took to write this review. Your support means a lot to us. Rest assured, we will continue working diligently to offer intriguing and affordable deals to all our customers. We encourage you to keep using our app as you may find a deal that aligns perfectly with your needs. Once again, thank you and have a fantastic day.
Best regards,
Emilia
Trip.com
Invited
Reply from Trip.com
Hi Bouncers Dream,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best service possible, and your feedback serves as a great source of encouragement for us.
Thank you again for your lovely review, and we hope you have a great day.
Best regards,
Kaitlyn
Trip.com
Invited
The surface is really nice
The surface is really nice, and I truly appreciate the service. I would be sincerely grateful if you could kindly consider upgrading my seat for this trip. I’ve booked economy, but an upgrade to business or first class would truly make my journey exceptional. Thank you in advance for your consideration. Do you have any overs available?
Date of experience: July 18, 2025
Reply from Trip.com
Hi NOWAF SALEH A ALSHREDAH,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Kaitlyn
Trip.com
Invited
Easy to use clear and no doubtful…
Easy to use clear and no doubtful statements nor was I left with a feeling that something was left unclear
Date of experience: July 16, 2025
Reply from Trip.com
Hi Salim Chagani,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Evelyn
Trip.com
Invited
It was an excellent experience
It was an excellent experience. It was my 2nd time to book my flight for I wanted to buy additional baggage. I did not see this option in my 1st try. I did not know that I have that option until I select the flight and goes to the details. I am happy of my booking right now. I would suggest that this be noted in the front section. Thanks.
Date of experience: July 16, 2025
Reply from Trip.com
Hi ALEXDEL JAMANDRE AMOR,
Thank you for taking the time to leave such a positive review. We truly appreciate you sharing your experience with our customer support.
Please be aware that we are dedicated to consistently delivering exceptional customer experiences. Your feedback serves as a strong motivator for us to maintain our best practices and go above and beyond to exceed our customers' expectations.
Again, thank you for choosing us, and we hope you have a wonderful day.
Best regards,
Skylar
Trip.com
Invited
cant find my booking
Date of experience: July 19, 2025
Reply from Trip.com
Dear customer,
We appreciate your effort in bringing this matter to our attention. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We thank you for your patience and understanding in this regard.
Best regards,
Emilia
Trip.com
Invited
Very friendly a good continental…
Very friendly a good continental breakfast clean and a nice pool rooms were very clean with the exception of the floors in the showers but very nice all in all
Date of experience: July 15, 2025
Reply from Trip.com
Hi LARRY & SANDY HALL,
Thank you so much for your time in leaving this positive review. I am delighted to know that you are satisfied with your stay. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon.
Best regards,
Elizabeth
Trip.com
Invited
It was so easy to make the booking and…
It was so easy to make the booking and I like the immediate email response.
Date of experience: July 17, 2025
Reply from Trip.com
Hi Memory Mafu,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Evelyn
Trip.com
Invited
Reply from Trip.com
Hi Jera,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Morgan
Trip.com
Invited
Easy to use. Brilliant updates
As someonewho is useless at technology it was relatively easy to work out train times and book my ticket.
But where the experience became so so good, were the reminders and updates. Absolutely brilliant and totally unexpected.
Date of experience: July 16, 2025
Reply from Trip.com
Hi Louise Robinson,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Alexandra
Trip.com
Invited
Simple and easy procedures are added…
Simple and easy procedures are added value, but refusing some genuine credit cards is not good.
Date of experience: July 19, 2025
Reply from Trip.com
Hi HAKAN ALTAN,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best service possible, and your feedback serves as a great source of encouragement for us.
Thank you again for your lovely review, and we hope you have a great day.
Best regards,
Victoria
Trip.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.