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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and performance of the products, highlighting their ease of use and effective functionality. Consumers also appreciate the competitive prices and the speed of delivery, noting that orders arrive on time and as described. People consistently mention the exceptional service provided by the staff. Reviewers highlight the team's patience, helpfulness, and expertise in guiding them through their purchases. Consumers value the prompt and efficient resolution of any issues, with staff members like Marvi, Lisa and Nik being frequently commended for their outstanding support and personalized assistance.

Based on these reviews

Rated 5 out of 5 stars

I didn't realize i had pre-ordered an item, and therefore wouldn't receive it as soon as 2-5 days. When asked about it through email, Nik S provided me with the details of my order and I was very sati... See more

Rated 5 out of 5 stars
Verified

I found herb vaporizer that I wanted but wasn't sure where to buy there are many options but I decided to give TVape a try. Shipping was fast just as advertised and I had no issue at all. Tvape... See more

Rated 5 out of 5 stars
Verified

Everything was outstanding. Great customer service when placing a direct order. Item's arrived on time. No damage. Thanks for the service. 👍🏽👍🏽👍🏽 I would also like the express that the 621 u... See more

Rated 5 out of 5 stars
Verified

The first device I ordered from tvape was bad, I had to contact customer service within a month of having it for replacement parts on 2 separate occasions. Customer service is top notch though, very... See more

Rated 4 out of 5 stars
Verified

Ordered an Omegatron cup, love the idea, but it is loud when gently pressing down to have the clouds form, and after a few times using it the cup sticks to the base (almost) every time you try to... See more

Rated 5 out of 5 stars
Verified

At this time I haven’t received my order. Apparently your shipping partners suck. Received confirmation that it left warehouse in Ohio. I live in Pa. It is now somewhere in Texas awaiting shipment thr... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 utilian 5s. they arrived on time nicely packaged. They hit beautifully wish I had made the investment earier. will be buying from these guys again. like I said everything went smoothly showe... See more

Rated 5 out of 5 stars
Verified

There was an issue with the delivery address when I originally placed the order, but when I called to figure out what I needed to do your support team was super helpful. The item I originally asked fo... See more

Rated 5 out of 5 stars

I have yet to receive my order but the customer service has been on point and able to answer all my questions and concerns to date. Marvi is doing a great job keep up the great work.

Rated 5 out of 5 stars
Verified

Man they had such good deals I thought that it was a scam nope just really good deals love tvpae I will definitely keep this place in my corner for future purchases love this place ! Super leg... See more

Rated 5 out of 5 stars
Verified

Best site, has good reviews to help with decision making. I checked a few other popular sites and non compared in my opinion. Price is also very competitive. I was extremely happy with the site and my... See more

Rated 5 out of 5 stars

Najat was amazing and was able to provide the solution to my problem all in one email. My issue was user error and she was extremely kind explaining the issue and solution.

Rated 5 out of 5 stars
Verified

The Utillian 6 is my first wax pen and I'm very happy with it. High quality product, feels sturdy and well built, and also easy to use and maintain. Produces quality flavor and vapor depending on th... See more

Company replied

Rated 5 out of 5 stars

Marvi was awesome to deal with and suggested a few products to suit my interests and needs. Great experience and I'd highly recommend them!

Rated 5 out of 5 stars

Real customer service and excellent prices and factory authorized by Storz and Bickel to sell their products. What more could you ask for. Thanks T-Vape. I'm a returning customer and will return ag... See more

Rated 5 out of 5 stars

I had a defective vape battery and contacted TVAPE to ask about the warranty. They requested I video showing the steps of using it to show it wasn't working. My email was answered the same day indicat... See more

Rated 5 out of 5 stars
Verified

Very good company to order from, something arrived broke and after contacting them, they sent out a replacement the same day and it arrived two days later. I Would highly recommend T Vape they have ve... See more

Rated 5 out of 5 stars
Verified

At first I was disappointed but they did offer to make it right therefore all is good and to be honest they hooked it up !!!!!!

Rated 5 out of 5 stars
Verified

TVAPE is my go to place for all my vape needs. I had a warranty issue that was quickly and professionally handled with Weanne's assistance. I would not hesitate to recommend them to anyone looking for... See more

Rated 4 out of 5 stars
Verified

It's a great machine, but I do have to replace the bowl regularly, as it eventually wears out and loses power. I'm a heavy user, so I get that nothing lasts forever.

Rated 3 out of 5 stars

I am giving this a 3 only because the price, shipping, & ease of purchase was great. What isn’t great is the product. Charges up quickly & LED indicators are very helpful. The problem: it doesn’t hea... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. my vape was defective. unfortunately i no longer had the invoice or box so i took it as a loss. since i got this email i though yay i can say something. They reached out to me... See more

Rated 5 out of 5 stars

I was leery at 1st having not ordered from TVAPE before, and with the 1st order being so much money; but everything worked out great! I received my product in new packaging exactly as described, and... See more

Rated 5 out of 5 stars
Verified

I followed instructions, & got my son to help me make & send the video, proving the problem, bc I'm not tech savvy. They sent me an entire,new vape & they seemed to put it on rush. I'm very, apprecia... See more

Rated 3 out of 5 stars
Verified

The product was easy to find on their website, priced well, shipping included, arrived within a few days. If the product had actually WORKED, I would have given them a 5.

Company replied

Rated 5 out of 5 stars
Verified

I was new to dabbing, and the TVAPE staff was very patient in answering my sometimes redundant questions. They helped me make an informed purchasing decision and I am very grateful !

Rated 5 out of 5 stars

Lisa made this experience easy and convenient for me. Helped me figure out what all was needed and even provided me with a small discount to help me get a better price.

Rated 5 out of 5 stars

Najat K got back to me promptly and the problem was resolved (dumb error on my part). He was gracious and polite, easy to deal with

Rated 5 out of 5 stars
Verified

The price was right, the shipping worked in a timely fashion, and TVape's website provided the info necessary to make a buying decision.

Rated 5 out of 5 stars

Some of the best prices I found online and they shipped fast. I had an excellent experience, so I would recommend it.

Rated 5 out of 5 stars

Nik S was very helpful! I was having problems with my payment card and he made sure I was able to complete my order!

Rated 5 out of 5 stars

Didn't talk with anyone, but didn't need to. The website was great and easy to move around. Very informative and well laid out. Product arrived on time with no issues.

Rated 5 out of 5 stars
Verified

Order arrived on time. Plenty of e-mails keeping me informed. Prefect Transaction in every way.

Rated 4 out of 5 stars

The shopping, purchase and delivery all went well. But none of the cupons or discounts worked. Not even the new customer discount. So DynaVap is everything it should be and the M7 XL worked fine on th... See more

Company replied

Rated 5 out of 5 stars
Verified

Awesome shop! Fast shipping, best prices! Nothing but good things to say about this place. Support companies like this!

Rated 5 out of 5 stars
Verified

Company was excellent. I got the best price and super fast shipping. Will be doing business again the future

Rated 5 out of 5 stars
Redirected

Marvi was an awesome associate to deal with by chat. Helped me narrow down my choices. Thanks, Marvi!

Rated 5 out of 5 stars
Verified

I am very happy with my purchase here at TVape. I got a "Venty" for far less than others offered and it rocks. My order arrived a bit sooner than I expected also.

Rated 5 out of 5 stars

Nick took my call. He was so helpful and polite. Walked me through to complete my order. Everything worked out exactly as he explained. He is so nice.

Rated 5 out of 5 stars

Lisa helped me with a new order and was AMAZING! Great customer service. Will use them again.

Rated 5 out of 5 stars
Verified

Marvi knew exactly what I was talking about even with less than stellar ordering instructions.

Rated 5 out of 5 stars
Verified

Great company. Product is top notch. Great experience. I will be ordering again.

Rated 5 out of 5 stars
Verified

TVAPE website is very easy to navigate and place an order. They shipped my order in less than one day.

Rated 5 out of 5 stars
Verified

From reviews to the competitive pricing TVAPE has become my go to for vaping products

Rated 5 out of 5 stars
Verified

I've purchased various times. All EZ All delivered promptly All as per description

Rated 5 out of 5 stars
Verified

Fast delivery and very friendly staff. The products I received are awesome. Sorry, I suck at reviews.

Rated 5 out of 5 stars

Lisa was a gem to work with. Everything was done quickly and accurately and we had fun doing it.

Rated 5 out of 5 stars

EXCELLENT EXPERIENCE... MARVI R. MADE THE EXPERIENCE EASIER AND CONVENIENT... THANKS SO MUCH SIG

Rated 5 out of 5 stars

Hey I ordered the dr dabber switch 2 and im blown away great customer service from Marvi, I couldnt get my gift card to work and he helped me where it was so easy

Rated 5 out of 5 stars

I had a great experience with customer service thanks to Marvi! They were very helpful and friendly. The YouTube channel was also really informative, providing helpful tips that made things easier. Th... See more

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Company details

  1. #16 of 38 best companies in Vaporizer Store

About TVAPE

Written by the company

The TVape Advantage: Selection, Support, and Quality

Written by the company

At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Redirected

Great customer service from Marvi

Great customer service from Marvi. I needed a recommendation and assistance processing an order. Marvi answered my questions, directed me to the right product for my preferences and handled it all very quickly. Thank you again Marvi and Tvape!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible savings

Incredible savings! I purchased a volcano hybrid priced substantially less than Storz & Bickel's black Friday deal. Ordering was easy and delivery timely.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

It all got here great!

It all got here when our pathetic nanny state government try to stop sales of any vapes they don't control, as theirs are significantly more expensive than they could so easily be.

November 7, 2025
Rated 4 out of 5 stars
Verified

Order was not received

Update: Order was received 2 days after original reveiw.Tracking was incorrect. Appreciate TVape's quick response. Order was not received, even though tracking says it was delivered.

November 15, 2025
Rated 1 out of 5 stars
Verified

I paid for express shipping and haven’t…

I paid for express shipping and haven’t received my order

November 15, 2025
TVAPE logo

Reply from TVAPE

Hello Kyle,

We’re sorry to hear about your experience. We did receive your order, but the address provided was incomplete. Our team reached out the next business day to confirm the full address needed for delivery but unfortunately did not receive a response.

As a result, the order was cancelled and refunded accordingly. We apologize for any inconvenience and appreciate your understanding.

Best regards,
Tvape Team

Rated 5 out of 5 stars
Verified

Amazing 10/10

came in perfect condition and works like a dream! so glad i found the gammatron since it suits all my needs and preferences!

November 15, 2025

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