UK Visa Portal Reviews 1,037

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 895 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the user-friendly experience and quick response times, finding the application process straightforward and efficient. Many people highlight the ease of navigation on the website and the speed with which their applications were processed and approved. However, a significant number of people were dissatisfied with the pricing, often finding it excessively high compared to official government channels. Some reviewers also noted confusion regarding the website's official status, believing it to be the government site and only later discovering the substantial additional fees. The website itself received mixed feedback, with some finding it ambiguous or having issues with photo uploads.

What people talk about most

Website

People report ambiguous experiences with the website. Many customers found the online interface easy to... See more

Price

Consumers find the pricing to be a significant point of dissatisfaction. Many reviewers report that the... See more

Service

Users describe ambiguous interactions with service. Many customers praise the service as great, friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the fast, easy, and intuitive... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the speed and efficiency... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was confused why I needed to put an extra picture of myself (and each of my family members) besides my passport photo. I wasn't aware I'd submitted my application because I had not yet done that. I... See more

Company replied

Rated 3 out of 5 stars

Easy start, excellent follow up of the operators but expensive cost. To be improved, the upload of the personal pictures should prompt to open the phone's camera.

Company replied

Rated 4 out of 5 stars

Experience was good but I bought the wrong product. My travel companion got the UK ETA for around 20 pounds (less than $30 US Dollars) for our 3 day visit whereas I paid ~$114 US Dollars; very expensi... See more

Company replied

Rated 4 out of 5 stars

It was relatively easy to complete and I received confirmation the next day. I do question the need for a visa as the information requested was very similar to that on my passport. At a cost of about... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The site was easy to use and the…

The site was easy to use and the process went very smoothly.

May 21, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Gerry,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

I had difficulty with submitting my…

I had difficulty with submitting my passport photo. The government personnel were very patient with me, with many email messages.

May 21, 2026
UK Visa Portal logo

Reply from UK Visa Portal

Hi Mary,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Easy to find the site

Easy to find the site, clear questions and easy to add passport details.
Do you ask for payment first to make sure travellers complete process?

May 21, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Brigit,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Amazing very quick response

Amazing very quick response. Just in time for our flight

May 21, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Mitchell,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

It was easier than it initially seemed

May 21, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi JOAO,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

I was expecting a longer

I was expecting a longer, or complicated process, but it was the easiest site to navigate, and the fastest service i've ever got.
My application was supposed to take 24 hours, but I got a response within 3 hours of applying. Thanks and keep exceeding the expectations.

May 21, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Joseline,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

As close to a scam as can be

This is as close to a scam as can be without being an actual scam. You can go through the official UK government channel to get a ETA within minutes for ~$25 and not have to use this "expedited" "service" for $180. This company seems to rely on people who will click on the first search result they see and assume this the official UK government link to apply for an ETA. I wish I hadn't gone through UK Visa Portal at all and wasted my money!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to complete online and response…

Easy to complete online and response was very very quick.

May 21, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Cora,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

The software works and I got approval…

The software works and I got approval within 24h despite not paying extra for speed. Crazy expensive for what it is though (5x what a US ESTA costs)

May 21, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Nicco,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Easy-peasy UK Visa

Simple process with lots of user-friendly prompts. The photo uploading tool worked smoothly. All in all, a painless process.

May 21, 2025
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi John,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

Fraudulent company

Fraudulent multiple transactions on my credit card despite cancelling my transaction and asking to cancel my application pre processing.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Watch out - rip-off

Watch out! They charge fees of more than 100 Euros for nothing! They only appear to be official and have partnerships like British Airways, who provide BA customers with this rip-off-link! If you want to apply for ETA for 25 Euros WITHOUT ANY FEES! - follow the official government link: gov.uk . British Airways for example leads their customers to this rip-off-portal which pretends to be official. What does this tell us about British Airway's understanding of trustful customer relationship? If you don't want to throw your money out of the window and instead save it for your holiday - don't apply for your ETA via UK Visa Portal - that's my advice.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

such a rip-off

such a rip-off! preys on unsuspecting new travelers, sneakily passing site off as the official UK site and charging $100 more than the office site charges. such a mean spirited scam!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. Very easy process. Response in a timely manner.
To be honest, the process and efficiency in service exceeded my expectation!

May 20, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Sacha,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Straightforward

Simple, straightforward website.

May 17, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Carolyn,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Ease of this process is super easy

Ease of this process is super easy. The response time of having it accepted was exceptional. The price however, I feel is a lot for what the purpose of it is.

May 20, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Caitlin,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Website was easy to navigate and when…

Website was easy to navigate and when there was a small issue with my application; the lovely and helpful Jessa called me personally to bring this to my attention so it could be addressed. The next thing I knew? I had a UK ETA.

May 21, 2026
UK Visa Portal logo

Reply from UK Visa Portal

Hi Rachel,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Prompt review

Prompt review

May 21, 2026
UK Visa Portal logo

Reply from UK Visa Portal

Hi Bridget,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Very fast response

Very fast response, made a little mistake with the passport photo and was notified right away, got done with the process within a few hours :)

May 20, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Danipvn,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

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