VC Reviews 142

Good understanding of the issue and direct actions

Fantastic service and response time.
Open, honest and reliable.
Now a trusted partner of Core Property Management.

Many thanks for all your help , hard work, and life saving skills!

Craig McColl
Director.
Core Property Management

Approachable, reliable.

Everyone I have spoken to at Vector Cloud is very helpful and doesn't make me feel silly for calling no matter how small the problem!

Good service, helpful and knowledgeable staff.

Mark was highly proficient and completed all that was requested of him in a very professional manner. The eventual outcome was exactly as required.

Great service every time. Any issues have been quickly resolved by the VectorCloud team. Thanks

Excellent help from the guy when my pc in the warehouse was playing up regarding emails. Very pleasant and helpful. Nothing was too much trouble for him.

We have used VectorCloud as our IT partner for many years and they have always done a first class job. Telephone and engineer support on site is excellent and they have never let us down. They even came in over the weekend when we were under pressure with an office move and that was superb customer service when we really needed it.

Great company with great staff.

Helpful and quick response! No issues.

Excellent service and very pleasant helpful staff.

Excellent service. Quick response to any IT issues we have and proactive in ensuring that we are protected against threats and have the latest software updates.

The highly skilled technicians working on our server changeover were very pleasant and helpful. The transition went as smoothly as it could have and the technicians even found time to periodically bring us snacks, treats and hot drinks!
At one point when one of our older engineers was feeling warm I actually seen one of the Vector guys fanning him to cool him down. When the server was changed over, the guys from Vector then celebrated by cleaning all of our cars. What a great bunch of guys.

I've had to make contact a couple of times because of questions arising from our quality system and always get prompt and helpful answers that have satisfied external auditors

Problem was sorted over the phone quickly.

Vector Cloud fell way below our expectations. They have failed to deliver on many of the commitments they made to us, and have even ended up causing us IT issues which we were forced to take the lead on rectifying when they were adamant that it couldn't have been caused by them.

Now that we have taken the decision to end the cover provided by them, they have failed to complete the simple tasks agreed on to finally terminate our relationship.

It has not been a terrible experience, but definitely one I would not like to repeat. I will be happy to update my review once they finally manage to complete the off-boarding process agreed on over a week ago...

Excellent service and no technical jargon !

Work started and carried out as promised. Seemless transition to a new server for all work stations.