Vimla! Reviews

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TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Good plans but no English language option

Easy to start a new plan, plans are not the cheapest but combined with starting discounts/more internet etc is worth it. Very reliable internet and connection, and easy to use and transparent mobile app! The only thing is there is a stark lack of accessibility in English both on the website and on the app.

Date of experience: February 16, 2023

Reply from Vimla!

Hello! 👋 
It's great to hear that you're satisfied with us. I will of course take your feedback regarding an English site and app further 😊 

/Robin & Vimla! 💚️

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Rated 5 out of 5 stars

Everything so far is good

Everything so far is good
there is some network interruption at some points in the subway, but other than that everything the company has to offer is worth the subscription!

Date of experience: February 15, 2023

Reply from Vimla!

Hello Elie!

We are glad to hear that your subscription is working well 😊️

Regarding the subway, the coverage in some places may not be the best. This could show it self when you are in, for an example, the tunnels or underground. The reason behind this could be because the phone has to switch between different signal towers, and that could in some cases delay the strength of your signal. However you could try to set your phone to 3G and see if that works better for you. 😀️
If you continue to have problems with your coverage, our support would like to look into it further with you.

You can find them here:
E-mail: hej@vimla.se
Chat: vimla.se/chatt (weekdays between 09:00-16:30)

I wish you a good day and take care!

//Filippa & Vimla!💚️

Rated 5 out of 5 stars

Toooooopest !

One of the topest!! The best brand gor mobil and internet! Never had a problem..only 3-4 times stuck the 4G but nevere again on 4 years!..

The top negative for me (the reason who i moved on other brand) it is about the e-sim. They havent.
I think if they has e-sim it will be the top on mobiles!!

Date of experience: February 24, 2023

Reply from Vimla!

Hello there!

I'm happy to hear that, thank you for your kind words 😄 It's great to hear that everything has been working as it should for you. It's sad to hear that you've left us, however the main thing is that you're enjoying the service provider that you have today. We're working on eSIM, and we hope to offer it to our users as soon as possible. We will of course go out with more information about it when we have updates regarding eSIM 😊 

/Robin & Vimla! 💚️

Rated 4 out of 5 stars

72 tim surf from mbitti

Date of experience: December 20, 2023

Reply from Vimla!

Hejsan!

Hoppas att allt är bra med dig! :)  

Tack för ditt fina omdöme! 😍 
Kul att höra att du uppskattar vår julklapp med 72H fri surf 😊 

Jag önskar dig en fortsatt fin dag!

// Lovisa & Vimla! 💚

Rated 3 out of 5 stars

You can't use your data in the UK

You can't use your data in the UK na buying an extra packet is very expensive!

Date of experience: November 17, 2023

Reply from Vimla!

Hello,

Thanks for your review!

It's correct that you can't use your data while you're in the UK since they're no longer in the EU. If you want to use the subscription and mobile data while you're there, you have to buy a data package. To make calls and send messages in the UK costs extra as well. You can find what applies in the UK here: vimla.se/utlandspriser#storbritannien.

Thank you for your feedback and i will forward it internally!

Have a great day 🌞 

/Robin & Vimla! 💚️

Rated 5 out of 5 stars

Bra service

Date of experience: November 16, 2023

Reply from Vimla!

Hejsan Rubiela!👋️

Tack för ditt fina omdöme, superkul att se att du är nöjd! 

Ha en fortsatt fin höst 🍁️

/Sabina & Vimla!💚️

Rated 1 out of 5 stars

What an awful service/experience!

When my contract was supposed to start, my new SIM hadn't even arrived and I was left with no data, no connection, basically no use of phone for more than FIVE DAYS! Zero help from the customer service, very poor service, people that talk like robots who can only repeat the same answer depending on the key word they hear. Terrible, awful, worst experience ever!

Date of experience: February 04, 2023

Reply from Vimla!

Hi Ambra!

It is very unfortunate to hear that you have had a bad experience with your order.

We always send our SIM cards on the same day as you order, so that it will surely arrive in time for the number transfer if you order one. On the very rare occasions that the SIM card does not arrive in time, it is usually because of the address being incorrect or that it has been delayed or gotten lost during transport. In either case, we of course send you a new SIM card with express mail, free of charge.

Regarding your experience with our customer support we would like to know more about it. We always strive to give the best service and if you are not satisfied with our help then please do send us an e-mail to hej@vimla.se explaining your experience and we will get back to you.

I hope that your new SIM card has arrived now and I wish you a nice day.

/Amanda & Vimla! 💚

Rated 1 out of 5 stars

No 4G connection

No 4G connection. I constantly lose 4G and the use of internet. Only have 3G. Very unreliable service.
I have contacted support who fixed it. For two days, then the problem came again.
Very slow customer support.

Date of experience: August 02, 2023

Reply from Vimla!

Hi Christian!

I'm sorry to hear that. If the coverage is good in your area (which I'm guessing it is if the support could help you), it should of course work. Please contact our support in the chat again, so we can help you with this. 

At the moment there's big number of people contacting us, which together with holiday/vacation times during the summer - can result in a little longer waiting queues in the chat. We're trying to help everyone that's contacting us as fast as we can!
The chat can be found at the bottom right at vimla.se/kontakt (weekdays between 09:00 and 16:30).

Thanks for your review!

/Robin & Vimla! 💚️

Rated 3 out of 5 stars

If i change to you for mobile

If i change to you for mobile. Is it possible to call you on phone and talk to you????? Wrote in english but talking about in sweden

Date of experience: October 31, 2023

Reply from Vimla!

Hello Carin!

Thank you for you review😊️

Unfortunately not, we only have support via chat and mail. You can find our chat when you log in to mitt.vimla or at vimla.se/kontakt. The chat is open workdays 9-16.30 but if you are logged in att mitt.vimla you can leave a message whenever and we will help you as fast as possible. 

Have a nice day!

/ Melina & Vimla! 💚

Rated 5 out of 5 stars

I like Vimla they’re nothing bad to say…

I like Vimla they’re nothing bad to say . Good service and I asked my friends to try Vimla ❤️.

Date of experience: February 03, 2023

Reply from Vimla!

Hi Mohamad!

Thank you so much for your kind review 🤗

I hope that your friends will enjoy their Vimla subscription as much as you do 💓 

Have a great week now! 

/Amanda & Vimla! 💚

Rated 1 out of 5 stars

SMS spam

Since I switched to Vimla 2 months ago, I started regularly getting SMS spam from shady online casino websites (from a different unidentified sender every time, so blocking is ineffective). Was a Telenor customer for 4 years before that, and nothing like this ever happened during that time.

Tried contacting customer support, they just shrugged and said they can't do anything about this.

Either Vimla is not doing enough to protect its customers from this kind of spam, or someone at the company is selling customer data to these scammy casinos. I don't know (or care) what exactly the reason is, as a customer I feel disappointed. At best, this is annoying, at worst, Vimla is enabling exploitation of vulnerable people who have gambling addiction.

Date of experience: February 04, 2023

Reply from Vimla!

Hello AC!

It is very unfortunate to hear that you have been bothered by spam texts. I can guarantee you that we do not cooperate with casinos or any other companies that send spam texts or make spam calls.  

In this case I would really like to assist you further and I will send you an e-mail request for contact. Please do reply with your contact details so that I can reach out to you and handle your case.

I wish you a nice day!

/Amanda & Vimla! 💚

Rated 5 out of 5 stars

What can I say...it just works and…

What can I say...it just works and well.
All you really want from a mobile provider.

Date of experience: December 28, 2022

Reply from Vimla!

Hello there!

That's how it should be, without any problems 😊 

//Robin & Vimla! 💚️

Rated 4 out of 5 stars

So far so great

So far so great. I received an extra 30GB. The signal is good almost every where but around the Bjarnum-Hässleholm area. I take that train route daily and it's just a little sad that theres no signal.

Otherwise, the app is useful, it mentions my daily usage. If possible, could there be other language setting, as I do not have good Swedish. Thank you!

Date of experience: September 04, 2022

Reply from Vimla!

Hello Jane!

Thanks for your review 😊️

We are glad to hear that you are satisfied with your subscription. 😍️
At the moment, our app is only available in Swedish, but I will pass on your feedback!

I wish you a great day! 

//Filippa & Vimla!💚️

Rated 5 out of 5 stars

Recommendation about Vimla!!!

Hej, I have experienced, both very good customer support and more importantly a Very good internet connection so far compared to the earlier connection I had. I'm really happy and pleased about Vimla!!! and will recommend it to others to use it.
Thank you

Date of experience: March 29, 2022

Reply from Vimla!

Hi Niranjan!

We are so happy to hear that you have been enjoying the internet connection and our customer support as well 🤗
 
If you will recommend us to others, don't forget to use your referral link that you can find at your Mitt Vimla > Inställningar. If the person you send it to orders a subscription then you will both get 10 kr discount on your monthly fee as long as you both have active and paid subscriptions ⭐

I wish you a great day!

/Amanda & Vimla! 💚

Rated 4 out of 5 stars

Had a lovely experience with Vimla

Had a lovely experience with Vimla! Had a sim delivered and a subscription started (without a personnummer) and their customer service was excellent! Please do keep it up. Lots of fast data with affordable prices, hope they can be a bit more cheaper..
The only issue I have is that they have operational issues that crop up(you can view them on status.vimla.se) every few days, and might take several hours to be resolved.

Date of experience: May 27, 2022

Reply from Vimla!

Hello there!

Great to hear that you've had a great experience with us so far! That's pleasing to hear for us 🤗 
Operational issues is something that every service provider (we're using Telenor's network) is experiencing, and something that we of course would like to be without!
I'm sorry that you've been experiencing the problems that may occur when there's a issue from us, but I'm keeping my fingers crossed that you won't have to experience that again 🤗️

//Robin & Vimla! 💚️

Rated 4 out of 5 stars

So far its good.

Its my first month of uing Vimla. So far its going good. But i was dissapointed as i made the subscription of 100 Gb in last week of previous month. i thought it would be charged me accourding to rest of the days, But you took the full price and I only used it for hardly 4 to 5 days .

Date of experience: June 26, 2022

Reply from Vimla!

Hello there! 👋 

Great that you're satisfied so far with us. However, it sounds strange regarding the payment. In the first payment you'll pay for the days the subscription has been active during the first month, and for the whole next month. So the first payment will be bigger. I would like you to contact our support, so that we can sort this out for you how the case may be 😊 

//Robin & Vimla! 💚️

Rated 5 out of 5 stars

Best operator in Sweden?

Cheap. No scummy sales tactics luring you into fixed 2-year contracts.

Very transparent with how data counts towards your different quotas.

Love how everything can be controlled through the app, including pausing or terminating your subscription.

Never had any issues in 5+ years of service.

Date of experience: January 05, 2021

Reply from Vimla!

Hi Patrik!

Thank you for your nice review and the five stars.⭐️
We are very happy to hear that you are satisfied with our service.😍️

I wish you a good day. 😊️

//Filippa & Vimla! 💚️

Rated 5 out of 5 stars

Love them!

While I dislike their ads, they are a great company. Cheap and reliable. Signal doesn't drop out as much as Hallon or Comviq in remote locations and customer service is friendly and helpful. They don't try to rip you off like 3, Telenor or Tele2.

Date of experience: January 12, 2021

Rated 1 out of 5 stars

Falsk rabatt

Lockar in kunder med rabatt på abonnemang, sedan höjer priser innan det börjar gälla.

Date of experience: March 02, 2023

Reply from Vimla!

Hejsan!

Bra erbjudanden har vi, men vi använder oss inte av lockpriser och döljer inget för våra kunder/användare. Om du syftar på den prisjustering som vi nu gjort på nya beställningar from den 28/2, så är det ett tråkig tajming det handlar om dessvärre. Om det dock inte är något som stämmer, så vill jag att du kontaktar vår support om det här så att det kan ordna sig för dig - för rätt ska det självklart vara! Det är viktigt för oss. Du hittar supporten här: vimla.se/kontakt
Chatten hittas nere till höger på sidan (vardagar mellan 09:00-16:30).

/Robin & Vimla! 💚️

Rated 4 out of 5 stars

Not that bad after all...

I have to review my opinion on Vimla. Finally received my sim card( both of them in the same time). It still was hard to communicate with anybody on chat but mail response were quite prompt and very reasonable. I have been waiting for my sim card 9 working days ./Artur

Date of experience: October 20, 2021

Reply from Vimla!

Hi Artur!

We are truly sorry to hear that you have not yet received your SIM card and that you have not been able to reach our support in the chat.

The chat works in that way that you must stay on the same page until one of our support agents enters and then during the rest of the chat as well. If you leave the page, or if your screensaver kicks in during the chat, then you might get disconnected and loose your place in the que.

With that said I really hope that you will give us and the chat a second chance. The chat is open at vimla.se/chatt during weekdays 9-16 and in this moment the que is really short. If you find yourself getting disconnected then please try another browser and/or device.

We would like to investigate this further and also send you a new SIM card if the first one has been lost during the mail transport. Of course we will also adjust your payment so that it matches the days that you have had a SIM card.

/Amanda & Vimla! 💚