VIPCars.com Reviews

Stood up

I was never picked up at the airport in Istanbul October 2019. I was waiting for 2 hours and I tried calling the agency multiple times, but no answer. Ended up paying for another transfer at a higher airport price.

The pity gave me a great person sean in…

The pity gave me a great person sean in dealing and speed of response, so I congratulate the company on such employees and all thanks to the company vip car for cooperation

easy to deal with why cant every thing…

easy to deal with why cant every thing be that easy

Everything was ok.

due to covid-19

due to covid-19. I have had to modify all my reservations (car, insurance, ...)
VipCars, they have helped me in everything and I have been able to modify everything, without problems.

Thank you very much, it is easy to travel.

Thank you for helping me

Thank you for helping me. I like VIP car's deal

Martin and his team with VIPcars.com…

Martin and his team with VIPcars.com helped resolve an issue where we were overcharged by the supplier after returning the rental car in Spain. The service was excellent, especially considering that it occurred in the midst of the worldwide coronavirus pandemic. Pretty amazing and we appreciate it.

Best support.

Issue RESOLVED by VipCar and credit issued !!!

Hi, VIP CARS really took care of the unusual issue and issued a full credit. I LOVE VIP cars !!!
Thank you !

Dan

rebooking car hire

very helpful in rearranging my car hire which I've had to change due to the current virus pandemic got a credit note to rebook as soon as next years flight come out


stay safe

Good service

Had an issue with my reservation and customer service resolved the issues without problem. Kind and responsible service. Thanks!

Horrible,Grubby ,Money grabbing…

Horrible, Grubby ,Money grabbing company. Booked a car in Denmark with them, consequently Denmark closed its borders due to Corona virus, and Vip cars won't return deposit despite offering free cancellation in their advertising! Unhelpful, uncaring, customer service agents point you to terms and conditions, and when you point out that you are entitled to a refund under their FORCE MAJEURE (lasting more than 14 days) clause, they simply stop replying to you. Have received,or (been told I will) Full refund from Holiday home company, travel ins company, car hire excess ins company, Stanstead parking, and even Ryan Air.
Avoid, Avoid, Avoid!
Was contacted by them within 20 minuets of publishing this review offering refund on condition that I cancelled/withdrew it. One similar review already gone! Seems to be the way they keep their good ratings. Note to VIPcars... I told you It was not about the money! DON'T contact me again

update 1 April, re small deposit, TELL PEOPLE THIS WHEN THEY BOOK THEN !!!.

Wonderful experience

Wonderful experience. This is my second time with the same renting company. I am definitely going to be with them again.

Excellent professional service

Excellent service and new Citren C3.

Excellent service and new Citroen C3.

The customer service was very good.

Another website worth checking when you rent.

I had been searching through the normal booking websites that I use for a deal. I generally look for a low spec car at under £100 for a week. I hadn't been able to find one and as such was widening my search and found VIPCars with a deal that ticked all of my criteria, so I booked. Booking was straight forward and the rental in Denmark, went without a hitch.

I made a typing mistake on my email…

I made a typing mistake on my email when booking and although I got a confirmation booking code it did not match my email and thus I did not get the voucher by email. I phoned their hotline and was put through to customer service straight away - no waiting!! They quickly and efficiently sorted the problem out. Great service - will use again.