My Bank flagged and shut down my card, for a double tap for my yearly renewal. After talking with the bank, I went to VirtualShield support page and Amanda was a big help to make the reinstatement pro... See more
Company replied
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Review summary
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Thank you to Tom and Henry who are amazing... I've been with Virtual Shield for about 5 years, amazing security features. Tom and Henry are so helpful, supportive and gracious - reaches out to me a... See more
Amanda is one savvy VirtualShield support. I initially contacted them to confirm an issue I had experienced a few days earlier. All was well, so Amanda offered to improve my service by lowering my c... See more
Company replied
I received an email that there was an updated anti-virus available to download and when I attempted to it was blocked. I was already running McAfee which I wasn't pleased with, so I deactivated it an... See more
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Company details
Written by the company
Browse the web with confidence and protect your online identity with VirtualShield. Our comprehensive solution includes VPN, identity protection, malware & antivirus protection, fast speeds, and anonymity for all-around security and privacy.
Contact info
United States
- support@virtualshield.com
- virtualshield.com
4.6
Excellent
171 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing
Disappointing. 3 months in and it only works on my phone and for my laptop I need to use a free vpn from another company. The support is boiler plate and hasn't helped. Put in many hours with tech support and it hasn't helped.
February 18, 2022
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
I purchased this and wanted to have it…
I purchased this and wanted to have it for both Edge and Firefox. I downloaded the app and the software versions and it did not work at all on Edge and when I had it up on Firefox, it worked on regular websites but I could not go to my corporate websites, email or CRM with it on. I do not recommend this at all! I have had the hardest time getting a refund and they say they cannot give refunds with a technical issue. I have worked with this for 2 hours now and I do not have the time to spend on something that will not allow me to do my work on my corporate website. DO NOT WASTE YOUR TIME FOR THIS IF YOU ARE NEEDING TO ACCESS CORPORATE OUTLOOK, CRMs or ANY REPORTING WEBSITES!
November 12, 2021
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Unstable VPN, nickel-and-dimed for features
The VPN is very unstable. You can count on it failing every 20-30 minutes. They have an "internet kill switch" option that shuts off your internet when this happens, which means you won't be browsing without a VPN without knowing it if you turn that on, but it also means you can't do anything that requires a stable connection.
When the VPN fails it will say "connected" but the UI will appear as if it's disconnected, if you "disconnect" in this state, it will reconnect (and tell you that it's disconnected) or it will simply never reconnect and you'll have to kill the program. If you have to kill the program, it often messes with your internet settings, and you'll have to go though troubleshooting steps to fix it.
Many (MANY) features that are free with other VPNs are paid add-ons for Virtual Shield. Want to see American Netflix? Sorry, that's an add-on. Want customer support? Sorry, that's an add-on.
There are several options when it comes to buying a VPN. Virtual shield is a fine while it works, and it often doesn't. It isn't cheap enough to justify its terrible stability and lack of features.
March 11, 2021
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Highly Recommended VPN
I’ve been trying to find the perfect suitable VPN for me and have been using different VPNs each month to see what their offerings. VirtualShield I can say is one of the best providers who offer everything that one customer needs
August 11, 2020
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Virtual shield.com..
Virtual shield.com... I ordered it for a year, with 30 days of trial time. Ordered 6/11-2018. I could not get foreign channels. There are more problems getting it to work. I sliced I well will stop the 27/11-18. and ' they ' would close it. On 2-3 dec slices i if we stop on 6/12-18. The 9/12 I get the email with I can't get my money back since I haven't complied with the 30 days.? ....
virtual shield.com ... jeg bestilte det for et år, med 30 dage prøve tid. Bestilt 6/11-2018. Jeg kunne ikke få udenlandske kanaler . Hulo ..Der er flere problemer med at få det til at virke . Jeg skiver jeg godt vil stoppe den 27/11-18 . Og ' de' ville lukke det .den 2-3 dec skiver jeg om vi stopper den 6/12-18. Den 9/12 får jeg e-mail med jeg ikke kan få mine penge tilbage, da jeg ikke har overholdt de 30 dage .?.... pas på med VPN
December 28, 2018
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
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