We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that... See more
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It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks. The support st... See more
Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.... See more
Company replied
The technical support people in Australia are fantastic. But this current version of Voyager is not as user friendly as the previous version. If it were not for the fantastic technical support I would... See more
Company replied
Company details
Written by the company
[LEGACY ACCOUNT; FOR ALL UP-TO-DATE REVIEWS PLEASE CHECK THE IKIRU PEOPLE ACCOUNT] Voyager Software, the leading UK recruitment software, is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc listed on the AIM Market of the London Steck Exchange. Solutions cover all aspects of recruitment - permanent recruitment, contract recruitment & temporary recruitment (including back office for timesheet processing, pay & bill, management reporting). We pride ourselves on our service & support and are always striving to improve our customer experience.
Contact info
12 Cedarwood, Crockford Lane, Chineham Business Park, RG24 8WD, Basingstoke, United Kingdom
- +44 (0)1256 845000
- hello@ikirupeople.com
- voyagersoftware.com
Quick and honest
December 13, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi Shelley, we appreciate the feedback and it definitely reflects the ethos in our company... to offer quick, good, honest service to all our customers.
Helpful James!
December 10, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the feedback Paula and we'll pass this onto James and his manager!
Great help and very friendly
December 10, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks Kirsty. Our support team is always there to help our customers.
Quick and helpful
December 9, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Great to read. Thank you for leaving your review Alexandra.
Very efficient and helpful service
Very efficient and helpful service. Issue sorted quickly
December 5, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thank you for the review Joanna!
Excellent service from initial call to resolution.
Excellent service from initial telephone call to resolution. Email communication is great - always kept in the loop with where the technical issue has been passed and who is dealing with it. Emails received to confirm resolution. Great service.
December 4, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for your review Selin. Communucation can be so often overlooked but we do realise its importance and always try to do it well.
Infinity Tech Support
Infinity Tech Support - Called the Support line during lunch, despite being super busy, had the issue fixed within 15 mins for a low priority issue.
Cheers Kyle, very much appreciated.
Jamie
December 3, 2019
Unprompted review
Australia Help Desk for UK customer
I am a UK customer who is currently in NZ when I had a problem with logging in I called Australia help desk who were very helpful. The problem was sorted and I was able to continue my work. If I had to call UK I would have lost a days inputting as they are 13 hrs behind.
December 3, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for taking the time leaving this review Angela. Although we don't currently offer 24h support, having offices in the UK & Australia office does mean we've got very good coverage outisde of our customers' local office hours.
Helpful, approachable and knowledgeable support team
Dan is always helpful, approachable and knowledgeable.
A great asset to the team.
December 3, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks Liam. And we'll pass this on to Dan and his manager.
Very efficient and helpful in this…
Very efficient and helpful in this instance
November 28, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thank you for the review Angela. Glad we could help.
The problem with my planner on VDQ has…
The problem with my planner on VDQ has been solved in few minutes. Great service!
November 28, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the feedback Magda. Even though it turned out to be a simple user setting, it's what our support team are there to help you with.
Always Helpful
Everytime I call support centre my query is solved at the same day (or even minute!!)
Fantastic
November 22, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks JM. This is great feedback. Our support team does work hard to make sure support calls are answered promptly and dealt with as efficiently as possible.
excellent assistance and friendly staff
November 22, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the review Lesley. Lovely to read and glad we could help.
Helpful friendly staff
Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.
when making cv ready to go out
I also had issue which was to do with headers etc which we hadn't set up the templates, the video assumes we have, annoying as had to call twice and made me look incompetent!
November 21, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the feedback David. Sorry the training videos weren't as clear as you would have liked. Please rest assured we never think our customers are incompetent. There's always a learning curve with new software solutions and our team is there to help.
Reply from Voyager Software (now Ikiru People)
Great news Emmet. Thanks for leaving the review too.
Spoke to Dan for a bit of training on…
Spoke to Dan for a bit of training on creating lists to spec out. He was great at explaining the process!
November 15, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the feedback Emma. We'll pass this on to Dan and his manager.
The issue was quickly identified and…
The issue was quickly identified and resolved.
November 14, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the feedback Tony. Glad it sorted quickly.
Excellent Support
Excellent Support, knowledgeable staff, easy to use software
November 8, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for your feedback Jo. Lovely to read and much appreciated.
Repeat Issues
Whilst the issues continue to arise with Infinity, often the same problems, the support team usually manage to get us back in action quite quickly.
November 7, 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi Terry, thanks for the review! Glad we can sort things quickly. But sorry you've got repeating issues. We'll get this reviewed and see if we can help further.
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