WePark InMiami Reviews 176

The "worst shuttle service".

We watched 2 drivers pass several of us --at least 2 times (as both drivers circled the port on the outer left lane). They had no passengers in the vans. We were waving our yellow papers at them and 1 hour and 15 minutes late my aunt walked out into all the traffic, stopped the traffic to direct the van to the right side -- where more than 20 people were waiting to be picked up.
If your pick up location is F4, on the right-- why would you continue to drive on the far left lane, in traffic? No apologies -- the employee waved his hand -- waving us off and barely spoke English.

We used this company back in October when we sailed out of Miami. We were pleased with their transportation to and from the port.

Easy to find the garage. Safe parking and easy shuttle service.

just great.

This company is awful. We had a decent experience getting to the shuttle but when we returned from the cruise, we called them multiple times (four times) for pickup and were told that they were running only one shuttle. I stopped the shuttle driver once and the shuttle was full and he says “calm down, 20 minutes”. We waiting over 90 minutes; shuttle came by 4 times and never stopped. We ended up having to spend $20 for an Uber to take us back to the parking garage because this company doesn’t care about its customers. This was our first and only experience we had with them and I would advise everyone to NOT USE them. It was extremely frustrating. The terminal worker said to use Premier and they were running multiple shuttles and have much better service.

I never received a email confirmation even after I sent a email but had payment confirmation which I was given a hard time at first but was able to use the service. The wait to get to the Port was a bit long but I was patient. When arriving back to the Port of Miami and waiting over an hour, almost two I had to book a Lyft to get to my vehicle. The yellow paper that was given had a number on it to call after waiting 30 minutes and not seeing a shuttle. I called that number probably over 10 times no one ever answered. The paper also stated the shuttle starts at 7:30 and runs every 30-45 minutes after over an hour almost 2 hours not one shuttle passed to pick up any customers. It’s one thing for a shuttle to come and it was full and couldn’t transport everyone waiting but to not have a shuttle show up at all is very inconvenient. We paid for this service to guarantee transportation to and from the port and were very disappointed by the service given and lack of apology as well.

Shuttle service is unacceptable. Took an Uber both ways.

No valet parking, had to drive around to different levels to park. Waited for an hour for the shuttle pickup, fortunately it was a perfect weather day. Will pay the rate and park at the port next time.

Your location is very difficult to find. We ended up going around 3 times before we found your entrance. The sign is way too small. The address on your website is not the location of the garage. GPS takes you to another location. When we arrived in port the phone number on the sheet provided by driver was out of service. Very poor experience. We’ll pay extra next time and park across from our terminal

1. Not enough vans for number of customers that need transporting to the port - an hour wait.
2. Upon return from cruise, there was no pick up/tranportation provided back to the garage.
3. No answer on the phone when calling about pickup.
4. After waiting over and hour and a half, had to pay $30 for uber ride to the garage.
5. No customer service process for reporting or resolving problems.

This only gets two stars because my car stayed safe and was inside an actual garage and the price was decent. However, service staff is rude and we waited over an hour for our pick up shuttle before finally just calling an Uber and eating the $25. When we tried to call them the number was out of service.

For pick up you are given a yellow sheet of paper with vague instructions. You’re told to wave down a driver as they drive by. We tried but no one ever came by us. This group is unorganized.

Not to mention the fine print says that they will transport a max of 4 per party. Which many people didn’t seem to know. Luckily I’m a party of two.

Finally the vans they use are not disability or medical plus size friendly and they really don’t care. They were down right rude to this elderly couple while we were waiting in line to get on a shuttle.

Overall if you don’t care about service great choice.

Easy to follow instructions for booking. I will update the review after we complete our trip this winter.

Parking was easy we had an attendant to assist us. I provided my confirmation and was told to wait for the shuttle. There was confusion on the lines and the ships but nothing major. Upon my return it was complete chaos. Unfortunately I waited 3 hours to be picked up just to go 10 minutes to my vehicle. There were only 2 shuttles picking up for your parking deck and I had to wave a paper to flag the shuttle down. Everyone had been picked up and my family and I were still waiting 3 hours later. I was told the shuttle company is complimentary. Really consider a different option for pick up. If you search your business on Yelp you have several compliants concerning the same issue. I will not be utilizing your company again it’s just not worth the wait.

Substandard customer service. Absolutely no return communication in spite of multiple telephone calls which went straight to voice mail to a mailbox full and unable to leave messages, but given the option of entering my own number for return calls. No return calls. No response to repeated emails and no response to questions via email and via “contact us” section of web site. They DID however, collect payment without any problems. We had better things to worry about during our cruise than whether our vehicle would be there when we returned…

Driver Manuel made my trip worth it. He was very kind and patient with my family and I. He was very informative. He dropped us off at the cruise and was ready to pick us up when we got out of the cruise.

Pick up from the terminal was very unorganized. Passengers should know exactly where to go and in what order they are in to reduce stress and potential arguments. We waited with several passengers for almost an hour unsure when we would our van would arrive and then watched other passengers walk up to try to jump ahead of us. (Recommend using an app that provides us a pick up sequence number)

when we came back from the cruise, no one picked up, and there were more people waiting and we had to take a cab

Absolutely NON-EXISTENT customer service. I had a problem with their website making a reservation and got double charged. Tried to use their 'handy' ChatBox, and it is unattended! I immediately when this happened, and NEVER got a response, tried calling them (their voice mailbox is full and not accepting messages). Confirming a reservation and resolving is a nightmare. Use this website AT YOUR OWN RISK!!!