WhatsApp Reviews

Support is now just a broken bot. A complete waste of time asking for help with a WIN 10 desktop issue and being advised how to fix a damn MAC.
Update: I tried two more times to get some sense from their broken bot but the inference is that Signal and Telegram are good viable altrnatives

Date of experience: May 11, 2023

I have a great experience with whatsapp...but sometimes it takes a time to receive the messages

Date of experience: May 12, 2022

Lucky to even get 1 star. Since they have taken over any company (Facebook, Meta) whatever you want to call them they have done nothing but ruins the good nature of that app/company.they are ridiculous ( as I can only speak politely ) 3 times in 2 days they blocked my WhatsApp account for me adding mobile numbers to a WhatsApp group that I am an administrator.. and now they could be losing me my job .

Date of experience: April 29, 2023

Previous update, a WA push, not a click-to-install, fixed problem of Chats only displaying phone numbers and profile pictures, not names.
Now, no how many times I relink, it only works well for several hours and than then refuses to connect to the internet.
Arrgh, why does WhatsApp insist on refusing to use any other platform than M$ Play Store for downloads, notable for being considered as on of the worst apps on the planet.

Date of experience: May 02, 2023

As other people say too, WhatsApp has no support team but only bots that can't understand any context, or this people can't understand English and just try to guess where I want them to help me.
If this wouldn't be so serious, you could maybe laugh about the person that thought:
"Hmm...🤔No support team for a service that has over 3 Billion users?
Yes😎."

Even though a (human!!!) support team is expensive, its absolutely necessary if you are as big as WhatsApp because some things won't work as expected and FAQs are sometimes just useless...

PS: My request number is #611452944369194, you could still help me, and I would probably stay on WhatsApp...

Date of experience: April 23, 2023

Tech support not even replying!

After getting fobbed off by WhatsApp i spent ages with Apple support who were amazing and they confirmed there’s a bug in WhatsApp & the new IOS update so I went back to WhatsApp and had 1 chat closed as soon as I mentioned the CarPlay issue & another 2 chats not even respond.

Absolutely shocking company.

Date of experience: April 14, 2023

Exactly as others have written. Customer support is completely rubbish and inappropriate. Just pump out standard responses without reading the problem then close the chat without resolving anything. I also can’t add numbers without someone messaging me first. This is disrupting my business for which I use WhatsApp a lot. The actual messaging and video side is great but service is non existent

Date of experience: March 18, 2023

Whatsapp banned my 3 mobile phone numbers without any violation for Whatsapp policies and now they are not replying.

Date of experience: April 29, 2022

Do not like the new look page use to be able to swipe right and reply to specific messages now cannot , let's go back to the way it was before this update .... annoying.

Date of experience: April 02, 2023

WhatsApp is one of my all time favorite messenger application. I even using on my laptop using WhatsApp Web feature and it works completely well. And I mostly like about it is its calling features, and video calling as well.

Date of experience: March 23, 2023

Unable to send or receive media. Customer service just keeps going round in circles telling me to try the same things. Not been working for 2 weeks now and I’ve got no further 🤬

Date of experience: April 04, 2023

Too bad i can even give negative star rating if there is an option

Their stupid customer support is horrible i asked many time the same thing they are not helping me at all tried to mail them tried to contact them on whatsapp all went just upseen these stupid people and meta players just want your data and they don't want to provide any support

Date of experience: February 26, 2023

Same as others - I’m disgusted with them actually but reliant on the app

Date of experience: April 24, 2023

I really want to know if it's possible to forward messages and photos in the same order.
Say for example I have this in one chat...
Message 1
Photo 1
Message 2
Photo 2
Photo 3
Message 3
Photo 4
I want to be able to forward those messages and photos in that sequence to another chat.
However, what inevitably happens is that all the messages go through first... in the right order:
Message 1
Message 2
Message 3
Followed by all the photos... jumbled up:
Photo 4
Photo 2
Photo 1
Photo 3
This is my first time contacting customer support and I found it utterly soul destroying.
First they sent a standard response that didn't answer my question, just telling me how to forward messages generally. Then there was the genius idea of restarting my phone... you know when they tell you to restart your device they've got nothing.
When I persevered they told me they weren't able to understand me. English is my first language and I think my writing skills are good but I was told to try to be AS CLEAR AS POSSIBLE.
Finally, they sent a very vague response which didn't specifically refer to my question... there's no personalisation... but referred to the "intended functionality". I asked them to confirm it wasn't possible to do what I was asking but I got a quite frankly rude reply saying I'd already received an answer... and then no further response.
I don't believe it's their intended functionality. Who INTENDS for people to receive forwarded messages and photos all jumbled up... why would anyone want that? They obviously just don't have a way to do it and don't want to admit it.
I was shocked by the "support" anyway. The company obviously has a horrible image and reputation globally... their questionable (at best) morals are well known. Why would you want to be rude and unhelpful on top of that? They obviously don't care about their customers. The support is completely useless and unapologetically so. It also seems cold and unfriendly to not use names... it's just a faceless "customer support".
It's obvious why I use WhatsApp... because everyone does... but I absolutely hate the company and what they stand for and I'm even more clear now about the contempt they have for their customers. There's something in the media about WhatsApp maybe moving out of the UK if some new online safety laws are passed. I wouldn't mind. I would find some way to adapt as I'm sure everyone would.

Date of experience: April 23, 2023

Me running my business on whatsApp as a TV and ppl messaging me for advertisement of their respective products, since they're too many of them to post with a time frame on it for each person's advert to go down I will schedule dem so I don't forget. Please whatsApp do something this..

Date of experience: December 12, 2022

3 stars as I use this app alot, however the strict privacy on this app isn't good, I see that this helps those cheating on their partner aswell as businesses (protecting sales) however at a time I needed to record a voice call with my 10 year old during a distressing time with her dad this app was pants! Literally 1 star as you can't record anything, not through any app, how can I prove my ex is abusive to the courts without this evidence,if all contact is through whatsapp! I see why it is now as nothing can be recorded as evidence.

Date of experience: February 02, 2023

Worst customer service I have ever experienced.

I literally only got the same pre-made response to an issue with logging into a WhatsApp account. Trying to troubleshoot became impossible due to having to wait hours between attempts and when I asked to talked to a human, it's been radio silence.

We cannot log into WhatsApp for my girlfriend and it's the only way of communicating with her parents abroad without costing a lot of money.

This is shameful for such a big company.

Date of experience: November 28, 2022

Most worthless app I have ever seen. It asks you to scan a bar code on a phone, which assumes everybody has a phone of this capability which I do not. If you are trying to set up some kind of discussion, a lot of your stakeholders will not be able to use this. I had to tell a friend who is trying to set up a discussion group with this that the app is worthless and unusable. If you try to get help, it tells you to use your phone settings (HOW????) to do so, although I managed to send a message via their web site.

Date of experience: January 19, 2023

It is unbelievable how bad the customer support for such a big company is. They only send standard answers and when I keep repeating that this doesn't solve the problem, they don't respond anymore. It sucks that Whatsapp has such a strong network effect, I'd rather stop using completely.

Date of experience: November 12, 2022

When its installed after a lot of configuration its fine works a treat especially for sending photos otherwise every time it updates its a big re configuration process which relies on having a phone if your installing it on a PC. Really its too much of a hasstle every time the PC version needs to update which it does without telling you first. A nuisance avoid it if your planning on using it for the PC.

Date of experience: August 19, 2022