Wilsons of Rathkenny Reviews 14

This is the second car I have bought from Wilsons of Rathkenny, I have to say they are extremely efficient thorough and helpful (Paul Gilmore) was attentive and kept me informed during the whole process they also carried out work on the car that wasn’t due just yet, I cannot recommend their services highly enough.

Another good deal done with Paul Gilmore @ Wilsons of Rathkenny, 3rd car bought here and always a pleasure closing the deal with Paul. This time we bought a 25 Vauxhall Mokka Griffen and look forward to many more happy miles.

We have now bought our second car in the space of six months and could not be happier with the service we received. Paul’s professionalism, knowledge, and helpful nature made the whole process smooth and stress-free once again. Nothing was too much trouble, and he went above and beyond to make sure we were looked after. Excellent service from start to finish – highly recommended

Left my mokka in for a warranty repair to replace wet timing belt, left car on 02/06/25 took them 16 days to the 18/06/25 to do at max a 2day repair, all parts had been previously ordered prior to my car going in, despite numerous telephone calls, I was told some story about a locking tool they had to order, finally on the 16th day I got a call my car was ready, whilst there to pick it up, I requested some form of paper work to detail the work carried out on my car, was told there was none, after protest they agreed to email it to me, next day when I moved my car found it to be leaking engine oil, thankfully prior to the repair taking place I had removed the cover under the engine bay and took photos of the engine with no leaks, contacted Wilsons 19/06/25 to report the oil leak, spoke with Katherine and was told I would have to leave the car with them, giving the amount of messing about with the repair, I decided to have an independent local garage inspect the car and they found the engine sump to be leaking oil due to being incorrectly sealed and have photos of this also, to avoid being messed about by Wilsons a second time I had the sump resealed by the independent garage and at my expense. after further contacting Katherine on the Vauxhall service desk several more time in regard to the paper work still nothing, last contact in regard to this was 9am 27/06/25 were Katherine was just going to email it to me there and then, guess what? still nothing! I personally I would not recommend Wilsons of Rathkenny to undertake any form of repair for me in the future, after searching for an email address for them I came across this site and thought why not leave them an honest and complete review, as they have no problem ignoring me as customer and by all accounts their actions and sub standard workmanship does not appear to bother them.

My son purchased a Honda Civic from David Simpson he was extremely helpful and we are very pleased with the car and the first class service we received from David.

Dominic was excellent from start to finish in buying my new car. Very honest which is rare in car sales! Highly recommend

Would leave 0 star if u could
Bought a car from Paul Gilmore 2 weeks later it broke down RAC restarted Wilsons then claimed to fix it 2 weeks later broke down again. RAC restarted car but Wilsons were to look at it. Third time it broke down RAC provided list of faults. Wilsons did not fix any of these faults just cleared them on computer. My car that I pay for every month has been sitting there for 8 weeks I am waiting on Ombudsman to make a decision.
Customer service was shocking. Vauxhall Repairs shocking . Very stressful situation I just wanted a reliable car that was roadworthy not breaking down every 2 weeks. They also removed my review from their website they kept up the review Paul Gilmore wrote himself on my husbands phone absolute joke giving yourself 5 star reviews and naming yourself constantly.

This day last week I picked up new (used) Nissan Qashqai. After some terrible experiences with second-hand car purchases Dominic looked after me with this happy purchase. I also appreciated his dealing with MOT and warranty arrangements.
Left his showroom with a beautiful car and a confidence.

Thus far no problems.
Seen a vehicle online and was lucky enough to call and get Dominic at other end
The purchase process was fantastic and car was serviced prior to my collecting it .
Luckily I seem to of bought a decent car but I guess like most things you get what you pay for .
Had it checked over by my own mechanic when I arrived home ( 2 hours away from showroom) and seems I'm good to go.
I hope not to have to use the 12 month warranty but if I do I'm sure the process will be as simple as the purchase .

Thanks again

Went for a look around and was greeted by Paul. All questions and queries answered with great knowledge and happily made a purchase a few days later. No issues whatsoever. Great team member.

I have to agree with others and their dealings with Wilson’s of Rathkenny. All I can say is have nothing to do with this business . They are absolutely unprofessional . Everything about them is terrible. My wife bought a mini countryman from them last month and on the second day I found out that the clutch was done. Then it was fixed and leaving the garage the ABS lights came. Then it had to go back to get a ABS pump, then a Bering. After fixing the clutch they didn’t put on the engine cover. It was missing only my mate who is a mechanic noticed it wasn’t on the car. He also noticed that the screws were missing around the wheel arch cover. When driving the car it was flapping about in the wind about to fall off. My wife left the car back again for the third time to get that problem sorted out then again as she was driving the car home to Ballymoney there was another problem. The cars under floor covering wasnt put on right and again it was flapping about only this time it was bouncing of the ground now the car isn’t mobile and they want us to take the car back again to them to get fixed. We can’t drive it so I’m getting my own mechanic to fix it. The wheels were a bit shabby when I looked at the car and the salesman said if that’s what’s keeping you from buying the car I’ll get the wheels painted. I said that’s ok then a couple of days later I paid for the car. When I went to collect the car the wheels looked good from a distance, when I got closer to the car the wheels didn’t seem to be rubbed down properly before they were painted. It looked like they had just been cleaned and then sprayed over. The corrosion was still below the paint. Although Wilson’s gave me a years warranty I have no confidence in their mechanics and their ability to carry out the work on my wife’s car.
I hope this helps as a warning to stay clear.

Called into Wilsons of Rathkenny today, no appointment, just wanted to have a look around. Paul came to assist me and I told him I was considering trading in my 9 year old Toyota Yaris for a nice shiny new car. Paul took my car for a test drive, checked my full service history, and returned to ask me, why I'd want to trade in such a great wee car! I've never had this experience when viewing other cars recently, it's usually the hard sell. How refreshing. Keep being honest Paul, it's a unique selling point for a car salesman.

Absolute shambles both in customer service and attitude. Left a seat arona in for warranty work and it took four weeks to install a sensor. Originally assured job would be done in a day and throughout the four weeks was treated with no regard on how I was going to manage without a car. Was told all courtesy cars were out so I had to arrange a vehicle. I wish there was something positive to write but there isnt.

Very bad parts man Steve was quite abrupt saying I will get my money/credit back when he gets his credit from Vauxhall. When I asked how long it’s going to take he slammed the phone down. This is a franchise dealer so if you take parts back for refund you’ll be treated in the same manner. I’ve waited 20 days since 3/1/23 already since the return on hand brake brake cable for my Vauxhall van £55.54 owing me been told another week from liz in accounts and manager Wilson didn’t return call like he said about this.be aware!! 25/1/23 I have been told today I will get my refund minus 15% surcharge including vat equal £8.44 didn’t show on invoice got!