We recently returned from a month long trip in Europe and WAS was excellent. We required both medical and flights assistance during our trip and WAS made it so easy. The team checked in with us regula... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of only a handful of Travel Insurance companies that cater for what the people really want. We head overseas a few times a year so know of what we are looking for in our packages. Would be good to... See more
This was my first time using WAS Insurance, as I previously used a different insurer. I am beyond ecstatic with the service I received from WAS. On the last week of my trip, I lost a really sentimenta... See more
We are yet to travel, however I had needed dates for our upcoming travel adjusted. I had emailed at 830pm and had updated itineraries same night by 930pm. Customer Service was really amazing.
Company details
Written by the company
Travel Insurance for those looking for something different. Breaking the limits of traditional travel insurance in Australia. Most Australians don't know if they've got cheap or great Insurance, this means they're often out of touch with real customers and their needs. At WASI we try to be different.
Contact info
Adelaide Street Brisbane, 4000, Brisbane, Australia
- hello@wiseandsilent.com
- wiseandsilent.com
4.6
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy.
Covered everything I needed at a competitive price. Easy to navigate.
Don’t need it but can’t travel without it
September 16, 2025
So far so good
So far, so good. Easy process to set up. I was able to edit details twice by efficient phone calls. Very helpful and responsive staff.
September 11, 2025
Simple easy to use system and process…
Simple easy to use system and process to organise travel insurance for my son to travel overseas. Thanks for making it easy.
September 25, 2025
Unprompted review
Insurance is mandatory now we are over…
Insurance is mandatory now we are over 80 thankfully we did not have to claim.I hope WAS honours their cashback commitment
September 23, 2025
Unprompted review
I have no idea how to rate a product…
I have no idea how to rate a product that I didn't use. I see lots of 5 star ratings for WAS insurance based on what exactly? You don't know how good they are until you try making a claim. I went on a holiday, had no issues, so I didn't need to make a claim. SO is there product any good? I have no idea so that's why I rated it 3 stars.
September 22, 2025
Unprompted review
They are a good company that caters to…
They are a good company that caters to travelling insurance needs throughly … I found them to be of great value for money with better coverage then most .. the premiums are felt are still a little too high but by far the best value in terms of travel insurance for the USA
September 5, 2025
Fast and easy
We submitted a claim and got paid the amount we expected within 8 days. Very easy process and great customer service.
September 11, 2025
Unprompted review
Easy to navigate and great deal.
Easy to navigate and great deal and price that covered what I wanted.
August 29, 2025
Nil Claims, No Comment
Although I didn't need to make a claim, its assuring to know I've had all area's of my travel covered off on.
August 31, 2025
Unprompted review
Good cover at a great price & took all…
Good cover at a great price & took all worries people at my age have when travelling,
Would highly recommend to any older travellers looking for travel insurance.
August 13, 2025
Simple process
Taking the policy out was simple. I can't rate any more unless I make a claim
August 7, 2025
quick and easy
quick and easy, on time pickup and a smooth drive. Having control over temperature and music was perfect for the trip.
August 4, 2025
Excellent support during our trip
We recently returned from a month long trip in Europe and WAS was excellent. We required both medical and flights assistance during our trip and WAS made it so easy. The team checked in with us regularly while the medical issue was being resolved and provided us with clear support when we weren't able to join our flight due to airport tech issues. Would definitely recommend!
July 18, 2025
Unprompted review
I was very pleased with the coverage…
I was very pleased with the coverage and especially the cost.
July 18, 2025
Very efficient responses and service
July 22, 2025
Voucher was expired to use
July 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.