Woolacombe Bay Holiday Parc Reviews 22

Ignore the bad reviews. This place is the best. Very clean loads to do and we are already booking for next year. Big shout out to Liv on the upstairs bar. Friendly and always smiling. All the staff are amazing at what they do. 5 stars 🌟🌟🌟🌟🌟

As with others on here booked and a few days later for personal reasons felt we may need to cancel; when I asked what would happen simply told we would get nothing back.

I questioned this as I had paid in full yet only need to pay a deposit; response was what ever you have paid you will not get back.

This is outside distant selling rules and the consumer rights act.

Clearly a business that does not want to succeed… shame on you!

Was booked into the park for 11 nights this April in our motorhome. Unfortunately we are in the process of moving house and all the stress that brings with it. At the last minute we found out our chain was back together and was told that things would move quite quickly. We contacted woolacombe holiday park to see if we could just move our booking back . And they have told us NO . Apparently because we didn’t spend the extra money to protect our booking they can’t do anything for us. It’s Just a pitch we were booked on that we haven’t even been allocated yet. All we wanted to do was move the booking because of our house sale. We didn’t want to cancel. For a site that supposedly styles itself on looking after the customer you have a funny way of showing it . Apparently we can give the booking to someone else and let them turn up but we can’t just move it too later in the year. What an absolute rip off. We was so looking forward to our holiday to get away from the stress of moving and all they’ve done is kick us in the teeth because of Somthing out of our control. Shame on you woolacombe holiday park.

We have been returning guests for many years, but sadly this will be our last visit. On arrival, our caravan was in a very poor state of cleanliness — breadcrumbs were left on the surfaces, cupboard doors were covered in greasy splashes and food drippings, and the toilet was extremely dirty.

We were told our beds would be made up for our arrival, but this was not the case, and there was no linen provided to make them ourselves. When I raised these issues with staff, they were polite but seemed unsurprised by the complaint, which suggested that this is not an isolated problem. Their explanation that they had been “very busy” is, in my opinion, no excuse for such poor standards.

Unfortunately, this is not the first time we’ve experienced this — we had a similar issue previously but gave the park the benefit of the doubt and put it down to a one-off. However, other members of our party also reported that their caravan was very dirty, and shockingly, their bed linen had blood stains on it.

After many years of returning and previously enjoying our stays, it’s disappointing to see the standards have dropped so much. We will not be returning again unless there is a clear improvement in cleanliness and attention to detail.

We recently came back from Our 37th vist, as always, A great stay. All these negative reviews are just whingers. Yes, the caravans will show signs of wear and tear, especially with some of the "self entitled" people that stay in them.

As for rude staff?.... in nearly 40 visits, ive never encountered anyone rude, so if you've encountered a rude member of staff, my guess is that you were rude and or arrogant to them!

Wonderful site, wonderful location, wonderful break. Highly recommend,

We visited the site in July 2025. In truth the site itself is beautiful with lovely gardens. Our issue is that mattress/pillow protectors are NOT changed after every guest. We queried this as Industry Standards state these should be changed after EVERY GUEST - the reply we received is as below - the word “soiled” is particularly offensive:

“To clarify, mattress and pillow protectors are in place as an added layer of protection and cleanliness for all guests. These are generally not removed and washed after every stay unless they are soiled or it is deemed necessary by our housekeeping team. Our experienced housekeepers make this decision based on the condition of the protectors, in line with industry standards and best hygiene practices.
However, please be assured that a fresh over-sheet is placed on top of the mattress protector for every new guest, along with freshly laundered bed linen and pillowcases. This ensures a clean and hygienic sleep environment for every arrival.”

I checked with Industry Standards who gave the following information:

Industry Practices:
“Hospitality:
In the hospitality industry, mattress protectors are changed after each guest's checkout to maintain high hygiene standards."

Let's start with the Management, I have been visiting this resort for over 10 years, however new Management have arrived, untrained uninterested, and have no customer service and training Management argumentative to customer, and denied anything was wrong and ignored numerous complaints! Mould and damp in lounge and damp in the lounge and main bathroom. Shower facilities falling off and not checked, facilities to use wet suits etc only open on a Tuesday morning for one hour, which we wasn't informed, which was included in the lodge . No personal welcome anymore or interested in the customers.
Will not be going back.!! Avoid as if you have any issues they won't be interested in resolving anything!!

Booked a holiday in May this year, unfortunately could not go as my wife passed away 4 days before we due to go. Contacted the company 3 days after we were meant to arrive to explain the situation, was told no refund due as I didn't contact them before I went,think I had other things on my mind.Even though I had paid insurance with them,there attitude astounded me as no regards to the situation and lack of compassion, not even a mention of a part refund. I can only say do not book a holiday with this company ther only concern is we've got your money stuff you.

To begin, I booked accommodation for six people and one dog, which was confirmed in my order. However, upon reviewing my booking closer to the holiday, I was shocked to discover that their system did not reflect the allowance of a pet in the accommodation. This was extremely concerning as we had every intention of bringing our dog. After contacting the team, I was informed that despite my booking confirmation, your system had no record of a pet-friendly caravan and that I would be required to pay an additional £39 to change to a pet-friendly unit. While this was disappointing, I accepted that technical issues can occur.

Following this, I attempted to amend the booking online via the instructions provided by a staff member. However, the process left me with a "pending" status and no resolution until I received a phone call on the very morning of our holiday (18/10/24), confirming that no changes had been made. Nevertheless, I was told a pet-friendly caravan was still available, and I confirmed my intention to move forward with the booking, with the understanding that the £39 charge would be settled at reception upon arrival.

An hour later, to my absolute disbelief, I received a call informing me that the very accommodation I had just been promised had been sold. Instead, I was offered an “upgrade” to a Queen Pet Caravan, which would not only cost the £39 for the transfer to the pet caravan but an additional £75 for the upgrade. This resulted in a total charge of £114, nearly the entire cost of the holiday itself. I am outraged that, through no fault of my own, I was being forced into paying significantly more due to your company's inefficiencies. Despite explaining this to the staff member, I received no assistance and was told I had no choice but to accept these inflated charges. Adding to the frustration, I was assured of a callback from a manager, which never came.

Upon arrival after our 5-hour journey, we were met with what can only be described as disdain, with the receptionist referring to us as the “difficult doggy customers.” This was both rude and unprofessional. Furthermore, the inconsistent and conflicting information regarding the charges continued. We were initially told the £39 would transfer us to a pet-friendly Gold caravan, then to be told on the phone there would be a £114 charge for a queen pet caravan, yet upon arrival, it had changed to no queen or pet caravan being available at all. However the charges transformed into a £75 ‘cleaning fee’ for the same accommodation we had already booked and a £39 fee for the dog. The explanations given were nonsensical and contradictory, leading me to believe that these charges were fabricated to extract more money from us.

I was met with an offer of a 30% off voucher for the restaurant, this was not a resolution. Especially as we had already planned out our weekend meals etc, so were not going to be eating on site. The situation was further aggravated when, after several attempts to resolve this, the only concession offered by the manager was to remove the unjustified £39 charge. This was done not as an acknowledgment of your company’s failures, but only because the manager was “new” and could "get away with it.", her words. By this point, we had no option but to pay the remaining £75 or be left stranded after a lengthy journey. The treatment we received prioritised extracting money over customer care, which is entirely unacceptable.

Adding insult to injury, the caravan itself was in poor condition. It had a foul odour (sweat), the fridge was dirty, and there were clumps of dust on the bedding. Despite complaining to staff on-site, no action was taken to rectify these issues.

In conclusion, this experience has been a complete disaster from start to finish. The lack of professionalism, the blatant disregard for customer service, and the baseless charges demonstrate a fundamental failure within the company to provide an acceptable standard of care. I cannot, in good conscience, recommend this holiday park to anyone.

Firstly i would lilw to highlight two great bits.. the location is fabulous and the entertainment teams were great! We paid for a Platinum caravan because I wanted to have a deck and bbq space to make the most of our summer break. The caravan was very tired and standards low. Pics available to support. The patio doors look like they had been taped up, the deck desperate for a re paint and facing into a bush..very odd. At night we were subjected to a very noisy group booking across several caravans. Smoked cannabis and boozed until late subjecting us all to their family issues. I had to go and speak to them myself because the park had nobody out and about from a security perspective which I felt uneasy about. The family also had a Sausage dog which yapped from dawn til dusk. We have dogs but left them at home for a quiet break...why would you mix dog and non dog caravans all together? By far the worst and most disturbing bit was night before we left I pulled my bag down to pack. I had put it on top of the wardrobe. As I pulled it down several syringes fell with it..when I checked there was a large bunch of them! My kids had been in the caravan, thank God they didn't find them. We headed home early as we had a long drive ahead. I wrote an email to customer services expecting them to care...all I got was a feeble 'sorry' email. They said they would 'tell the manager' and do some training but policy is to complain in person. I'm sorry but having spent £1300 on a five night break I think they can do much better. I never even got contacted 'by the manager' left feeling totally unappreciated as a customer. We know things happen and I never usually complain but the whole week added up to a poor holiday experience. I would have loved to go back but sadly have lost all faith in this company. I work for a brand where customer experience is hugely valued and we cherish each one....Woolacombe bay holiday park just take the money and rely on new customers not repeat.

Got there place wasn't disabled so had find new park was on form.bad service

My grandson, his wife and my 4 year old great grandson wanted my daughter and I to go here with them.(2 caravans) if I had seen some of these reviews I might not have bothered, our accommodation was clean, but in reliance on the wifi, I have bad arthritis, I decided to wait to order my monthly meds for home and ditto my supermarket order, Had to walk down to the reception area to do all that. Like it or not, we have to rely on it these days so to advertise it as available when it is not - not good. I would not go back there.

Booked 7 nights holiday in platinum caravan when got in caravan was very run down not what you would expect for platinum range TV didn't work both toilet seats was loose and locks on doors didn't work they agreed to move us got to the next caravan and it was full of ants so went back to reception and they said we had to go back into the 1st one for one night and would move in morning didn't hear anything so had to go back to reception and the manger on didn't know anything but moved us but had to wait till 3pm to get moved so try and keep in mind these are very dated caravans

We had a sudden situation which meant we could not attend and we did not have the cover. I informed customer services a few days before we were due and when I advised it would be unlikely I would have anyone to transfer the booking to their overriding priority was to rush us to cancel so that they in their own words rent the van out to someone else. I was also advised that they wouldn’t have covered our situation with their cover anyway. Their overriding priority was to seek to rent it out to someone else with no gesture made if they were able to do so whilst we would just lose everything. To add insult to injury the call was ended with remember next time to book insurance. I also noticed when a van was assigned it was on the top of the hill and we had left special access instructions which would have meant this van would have been unsuitable anyway. I attempted to complain but found there was no interest aside from saying that’s the way we operate and procedure was followed. Just be aware that should anything go wrong there is limited interest.

Please do not book any sea view depending on website. We booked our gold caravan with sea view and this was not the case when we arrived. There was another caravan obstructing the view and we complained and nothing was available elsewhere apart from some caravans on the top of the shop. The food is awful. The caravan floor is not child friendly. The staff who is the team leader was very pleasant. However the higher management is the one who make the decision full of false promises on the website. Please please please do not come to this park

We stayed at easewell farm site.
Our extra large tent , trailor and car fitted well on the super pitch all weather.
Take extra ground sheet as there were a few large stones on the shingle base. And rock pegs.
Amenities were absolutely fine.
Plenty of showers and toilets without ques.
Chip shop was super busy so we didn't try there.
Spent most evenings at woolacombe bay site for the entertainment/bingo .
Food excellent at all 3 site.
Nice pools to choose from .
Will definitely go back next year.

Advertise dog friendly, dogs must be on a lead anywhere in the park so nowhere to exercise them in spite of them insisting dogs can be exercised. A dog has to be off lead in order to exercise. They state 15 minutes walk from the largest dog friendly beach, it is a minimum 30 minutes walk down steep gradients, which park staff do not advise, because only the fittest can climb back up again. When you do get to the same beach (by car), to the north is "no dogs allowed", to the south it is "dogs on a lead only" and only another 30 minutes walk to the extreme south has an unrestricted section.
Wifi stated to all caravans, Unusable.
I booked 4 nights and left after 2. Why oh why do these places advertise misleading information, with inaccurate and false claims.

Twitchen House - Brought our own touring caravan. The park is nice, it is clean and plenty to do. The only fault I have with this park is the Internet, all 8 of us have access to 4g but the signal must be getting blocked so that we pay the £15 per day, per person to have Internet access. The give you access to casual browsing but this is worse than useless. As a self employed person who works even on holiday, this park is a no go for me.

If I could give it no stars I would!!
3 days into our stay and wishing we never arrived. Staff rude and obnoxious!! You stand at the bar for ages waiting to be served and they just walk right by you and then stand around chatting to each other or stand looking in the mirror doing there hair before bothering to ask if your waiting.
Entertainment is a disgrace!!
Caravan meant to be a gold so not cheap but looks and feels cheap inside!!
You get told to book everything on myaccount but guess what it don't work because you have no phone signal and you haven't got the WiFi service you paid for!!!
Basically you dont get anything that is advertised before you arrive my advice stay at Haven or Butlins!! And I am only 3 days into my stay so I am sure there will be much more to add before that were is out if I last that long!!!

Horrendous company! Check in 4pm because of cleaning schedules which we fully understand, also receiving numerous emails from the company not to arrive before our time or we will not be permitted entry! so arrived around 4.45pm to avoid queuing! Arrived at our caravan to find it absolutely filthy,messy floors,dirty cooker and kitchen tops,grass everywhere including on beds! Oh and no beds made up on arrival! Had to go to reception to complain! By the time we settled with two babies it was nearly 7pm…a wasted day! Couldn’t book any facilities because that was online and no service whatsoever! Unless you sat at reception, and then they were all full…managed to book the pool on the day before we left but no one checked us anyway! Totally senseless? Bar staff obnoxious and shouldn’t be working there! Caravans so close together no privacy and no sleep with rowdy neighbours having all night parties…we’ve stayed at a lot of caravan parks in our time and this one truly is the worst we’ve stayed at…staff response to our complaints “sorry about that” that’s it!!