Wrenskitchens 

Appalling customer service and fitters used. If you feel you prefer their design over a competitor go ahead. However, I would seriously recommend you look at all alternative suppliers and designers.

They were very quick to request full payment before delivery and installation. But once they have your money every part of the delivery and installation is a complete disaster, offensive and disrespectful to the customer.

Our kitchen is still but ready (numerous faulty products and poor fitting delaying the project).

I would not recommend Wren.

Date of experience: October 18, 2017

Posted on Wren kitchen. Review site but expect it to get removed! Originally was happy with the service when we were sold the kitchen, however it seems that once they have you money the good service ends. My kitchen broke after a couple of months... after much infighting (which went in for months) and an email to the MD....they finally accepted liability but they would still not pay to get it fixed! Eventually got it sorted through a section 75! It should have been an easy fix but they just did not care and it took lots calls and emails to get nowhere! Avoid if you want to be treated as valued as a customer!

Date of experience: October 09, 2017

Totally useless. Block/delete all negative posts on all social media sites but Rip Off Britain have caught up with them. 915 tomorrow night. Once they hsve your signature you are doomed. No wonder its a half price plus 20% off every week

Date of experience: October 04, 2017

I am writing once again about wren I have been in dispute for well over a year about the defective kitchen they supplied and fitted when the eventually agreed to make good it took months for the parts to be delivered was informed by their customer service dept That a remedial fitter would contact me i they didn't after more call was again given the same info once again they did not contact me this was at the end of July it is the same story with wren once they get paid there's not much chance of getting any one out to rectify the the previous time I have reviewed on trust pilot I was contacted by Adam who assured me someone would contact me from customer service they did each time but still no action from wren does anyone at this company ever follow up anything

Date of experience: October 05, 2017

Love my new kitchen.... great service from the shop to customer service. Lovely kitchen finished to a high standard! I personally can highly recommend wren kitchens.

Date of experience: October 06, 2017

AVOID AVOID AVOID!!! This is really the only advice I can offer to anyone contemplating buying a Wren kitchen. Our installation started in July 2016 and was finally finished in February 2017. High gloss units are poor quality and have ALL chipped and scuffed, not to mention the 'orange peel' effect of the paint finish on most of the doors. All different colours too - our island is grey and pretty much '50 shades'! Utility room worktop is scratched beyond belief, despite only being used as a laundry room. Quartz worktop took 3 attempts to be fitted - subcontracted to Rotherhams, and was delivered chipped and scratched twice. Fitters were rude and unprofessional. An absolute shambles! Now trying to claim through the warranty and emails are ignored, phone calls cut off and Wren employees refuse to give their surnames! Really? No wonder they are featuring on Rip Off Britain on Thursday 5th Oct.

Date of experience: October 02, 2017

Its more than two months since out kitchen was delivered. We are still waiting for missing items to be delivered. Have tried ringing the head office but as expected they do not care. Have even emailed the Chief executive but nothing happens. Once the money has been handed over they don't want to talk to you.
Look at the reviews. 8 out of 10 reviews are bad so all these people including us cannot be wrong. Put a stove in the garden shed and cook over there but don't buy anything from them. Horrible, horrible, horrible people.
Always report to the local trading standards
A Butt
Bishop's Stortford

Date of experience: September 15, 2017

Please please listen to the bad reviews and avoid wren at all costs.
They have been so awful to us, terrible customer service from planning to delivery.
The kitchen was incorrectly planned from a technical perspective, the delivery was missing multiple items and some arrived damaged.
They are now refusing to send us a draw liner for cutlery and the front for our dishwasher because we didn't know they were missing until we moved back into our house and we are now outside of the 28 days. We paid for those items and have a legal right to have them delivered. They are just awful.

Date of experience: September 02, 2017

Following a visit to a Wren showroom we looked at a provisional design and raised some questions; a key one being why do you have so many poor reviews? The answer to which was these are just disgruntled ex-employees, this was the first lie of many!
To cut a long story short we went ahead with their kitchen (to our regret). The kitchen arrived on the correct day and the fitter a day early which are the only two positives I can take from this whole experience. There were several damaged panels and the quality of work from the fitter was less than acceptable - he even managed to cut through our gas pipe! Four months on we have only just had our kitchen "completed" following visits on 6 occasions by different fitters. In total we believe that we have had somewhere in the region of 32 replacement panels and components to our kitchen due to continual poor quality and workmanship. I would strongly advise people to avoid this company at all costs and go with a local firm. The customer service dept known as Resolutions are rude and don't particularly care once they have secured your order. It always comes down to the customer to chase Wren despite countless emails and phone calls.
For the record I am not an ex-employee with a grudge but a honest genuine customer who has worked hard to afford a dream kitchen only for the dream to be smashed.... try living without a complete kitchen with a 6yr old for 4 months following the installation date.
AVOID WREN.

Date of experience: September 30, 2017

The worst company I have ever had the disspleasure of dealing with. Sold a kitchen £9640 supply only parts come damaged, end panels missing, all painted items not of satisfactory quality. Requested refund within 2 days under the consumer rights act 2015 and told we couldnt have one. Lied to about customer services calling us. Be warned do not spend your hard earnt money here. Delboy has more morals than this lot

Date of experience: May 09, 2017

Soft close hinge broken, contacted wren for a replacement because kitchen has a 10 warranty. Wren say part has been discontinued but sent me a replacement which requires modification on the cupboard. Wren will not send a fitter to do modification, thats like buying a car and dealer saying mend it urself. Discraceful customer service. Also saw manager at rotherham store , told him hes was no help which he replied "see u later pal"
Sorry but i will stay clear of this company in future👎

Date of experience: May 24, 2017

avoid this atrocious company at ALL costs.
after a total stressful /intimidating /ignorant/ hateful experience one of the useless cupboard hinges has now broken. ITS BEEN IN LESS THAN 3 MONTHS ha ha AND OVER A WEEK SINCE I TOLD THEM AND NOT HEARD A DICKIE BIRD........SHAME THEY WERE NOT AS QUICK AS WHEN THEY TOOK MY £ 17,000 TALK ABOUT TAKE THE MONEY AND RUN MERCHANTS
and after all this they send you a paperwork complaints pack.......they havnt even the manners to come and speak to you face to face.
I don't want the M.D or anything like that but it would be good for them to be professional now.

Date of experience: June 12, 2017

Great product but .......
If you have a problem forget it, I have now waited in on four separate occasion for parts to be delivered just because they cant read a parts list and put it all in the box together. Five weeks after our kitchen should have been finished we are still waiting for bits to be put right, I have spent more hours than I can count on hold waiting to get through to customer service and then getting a very poor service with more time on hold. Also after 5 weeks a brand new fridge freezer packed up and they really couldn't care less.

Date of experience: May 10, 2017

Wren recommended by my joiner/fitter as he had fitted a few Wren kitchens previously. Designer was very good both with design and aftersales queries. Delivery people were prompt and polite. All appliances and cabinets were all securely wrapped.
My wife and I are delighted with our new kitchen and would not esitate to recommend Wren Kitchens.

Date of experience: March 17, 2017

Just read some of the negative reviews on here, if I would have read them before ordering our kitchen I might have thought twice about it. I am so glad we didn't, we ordered ours from Ashton Under-Lyne. Everything went smoothly from start to finish. The designer, Suzanne couldn't do enough to help, very friendly and knew her job well. Simon and Sarah, were fantastic too! A great team! The kitchen itself is of high quality, my dad has fitted many kitchens and said it's one of the best hes ever seen! We got emails with 3D images of our kitchen, large wall planner of the design, all boxes came numbered corresponding to the plan! we are two happy customers!! thank you Wrens at Ashton!!

Date of experience: June 25, 2017

Absolutely shocking!

Still currently waiting on our fourth delivery. Even though everything was supposed to arrive beginning of April. I am currently 36 weeks pregnant and have no kitchen what so ever! Apparently the fourth delivery will be arriving on the 15th May which is extremely close to my due date. This is not acceptable! We are unable to put the kitchen in until all items are here as we are paying someone to fit.

Also they expect us to stay in for every single delivery. Me & my partner are self employed so every day we are waiting for a delivery its costing us. Absolutely ridiculous!

Date of experience: May 03, 2017

Good to see that this awful business are receiving consistently bad reviews and that potential customers will look elsewhere.

Date of experience: August 31, 2017

I was very worried about getting my kitchen from wrens after reading so many awful reviews. I honestly can't praise them enough delivery come within the correct time, all correct we have the Milano cupboard and a slight scratch on the dishwasher door and a chip on the cupboard I called wrens and they were both with me within a few days. Absolutely no issues with replacing at all. Very polite professional and helpful customer services. My husband installed the kitchen himself and was very impressed with the qualith of the kitchen and that it come with everything required to install the kitchen . Even come with a cleaning kit and cloth.
Would 100% recommend wrens

Date of experience: April 17, 2017

I don't really know where to start with this review. 'The epitome of incompetence' springs to mind. I'm also dubious as to how many of these positive reviews could possibly be genuine given our experience.
The beginning of the process was fine - the showroom was great and the designer helpful. Our requirements were pretty standard, but it all fell apart during delivery and installation.
To give you an idea of how utterly hopeless the Wren Kitchens fulfilment team is, delivery and installation were planned for January 2017. It is now the middle of October and we're still waiting for parts to be delivered. We've actually taken delivery of over 20 boxes, the majority of which were not for our kitchen, which I was advised to dispose of myself, or 'build something with'(???).
The parts that the initial installer put in were damaged - edges cracked, paint scratched, numerous parts were the wrong size. These are the parts we're still waiting for 9 months later. We even had to build out one of our walls to fit a unit in.
During the initial installation there was no communication between the installer and the customer services team regarding the numerous ongoing issues we were having. As a result I spent literally hours standing in our ruin of a kitchen passing messages back and forth about missing and incorrect parts. A week later, after the installer and myself had INDEPENDENTLY arranged a date for carrying on with the fitting, a new delivery would come with the wrong parts again. I'd take these to the tip, call the installer and then start again.
The kitchen fitter told me frequently that this happens all of the time: he was amazed that Wren are still in business, not just because of the angry customers but because of the sheer amount of wasted kitchen parts. I can only assume that customers are so relieved to get them out of their house, with some kind of working kitchen installed, that they can't be bothered to post a review. Either that or they move house/die of old age before the kitchen is actually finished.
Well, ours isn't. I expected the exciting experience of the purchase of a premium kitchen to be as follows:
1. choose kitchen 2. measure space 3. agree fitting date 4. let the installer into your house 5. kitchen is installed 6. installer leaves 7. enjoy nice new kitchen.
I didn't expect it to be the utter nightmare that it was and still is. I saw the old Watchdog warnings about this company and I assumed that they'd put that behind them. They categorically have not. If a new kitchen was something that you did more often than once in a blue moon, I can guarantee that they would be devoid of customers.
Save yourself some money, sanity, hair, quality of life, a huge amount of time, and a lot of microwave meals and buy your kitchen elsewhere.

Date of experience: October 11, 2017

Gateshead WREN. Sales staff polite and offer great advice... Once they have your signature on the dotted line and money they just do not care. Had huge issues from deliver to poor supplied inadequate poor standard, damaged kitchen doors and units. . Asked the manager of Gateshead store to contact us on 24 th March 17 and now 20 th April still waiting.. That's customer care for you. Wasn't the case when they wanted a sale and our money. WREN customer service team at the HQ are no better and they say they are a family run firm in an Email I received from them... Obviously customer service from point of sale to customer services after sale are of the same inadequacy. Advice stay well clear and go any were other than a WREN store.

Date of experience: April 20, 2017