888 Reviews

608  Bad
TrustScore 1.5 out of 5

1.4

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Reviews  608



Rated 1 out of 5 stars

Mutairi33

I got bad treatment from the site after I got promoted My account vip

Surprisingly, instead of not getting a reward, they tell me that they deprived me of the daily bonus

Bad customer service

I will not play with them anymore

My account Mutairi33

Reply from 888

Hello,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team

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Rated 1 out of 5 stars

I would like an answer to a couple of…

I would like an answer to a couple of questions which I’ve never seen answered by any Casino.
1. Why when playing a Slot,Why does the Win appear in your balance before Slot has spun it in?
2. Say your playing Lucky Larrys Lobster Mania and you get line eight which is 10 spins,Even before the reels spin the 10 spins it shows in your balance what you’ve won or not!!!
3. So if you do not have control over the slots and it’s a game of luck or chance and nothing under handed is ever done as you follow Gambling Commission procedures.
Why does the win show before game has even done it?
It’s obvious to me that each individual account has its own individual programme for the payouts and is adjusted often according to what people win or lose on they’re account.
Everything online is done by computer software,So when you sign up to a new account you have your own computer programme of what they’ll let you win,If you just deposit say weekly £10.00s you won’t win that much,Maybe £30-£40 if your lucky,Then if your lucky enough to win say £150.00-£200.00s your account will then be turned to dead cycle everything until they make profit from you,Then once they get their money back and a lot more the programming will let you win a little again,But dreams of winning hundreds of pounds or grands you might as well forget that one,You have as much chance winning big on a slot as winning the Euro millions like no chance.
So please would you answer why does the win appear before it’s spun the reels,
It also ruins the fun of getting a feature if you know what your getting before it’s actually done it
Plus it’s obvious everyone has a different computer programme which is adjusted to the companies desire.
Plus is that why your balance now is covered over with the words your balance to cover the fact that everyone is fed up with predictive wins that appear on a feature before feature is even done?Plus why are promotions that give free spins capped at certain amount as when your told it’s capped at £2 then what’s the point of the free spins if you know basically what you’ll get in the first place? Like I said above it’s takes away the fun of playing if you always know what you’ll get before you do it,It’s boring.
THE REPLY FROM 888 TEAM BELOW IS PATHETIC,SAYING GIVE ME YOUR DETAILS AND WELL INVESTIGATE YOUR INDIVIDUAL ACCOUNT LIKE ITS JUST ME THAT HAS THIS ISSUE?
TONS OF PEOPLE ARE FED UP WITH SEEING WINS FROM A FEATURE BEFORE THE FEATURES EVEN STARTED.WHAT UP WITH ANSWERING A QUESTION ON TRUSTPILOT IF YOUVE NOTHING TO HIDE?
IF YOU SCROLL THROUGH PEOPLES REVIEW THEY ALWAYS GIVE THE SAME REPLY,
WHY CANT YOU REPLY TO PEOPLE PROPERLY AND ANSWER THEYRE QUESTIONS OPENLY AND TRANSPARENT ON TRUSTPILOT?
COULD YOU ANSWER THAT?

Reply from 888

Hello Ian,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

Site is beyond a joke

Site is beyond a joke , freezes, try to deposit and it message you up to your daily credit limit , can’t get bets on , keeps logging you out ..The old site was easy to used (acceptable) No more I’m afraid and no more of me ..

Reply from 888

Hello John,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

This is a pretty rogue operator but…

This is a pretty rogue operator but they have become worse over last 12mths, I have used their poker site for 10 years and i have always known the beast as it were... However just recently it has become aggressively poor with its conduct, payment touchpoint behaviour and customer service. I recently made a deposit via apple as i have always done as a regular method of payment, and it was declined due to a geoprahical location issue??, fair enough I am in the uk, on a uk data network and paying with a uk bank card thats been used many times before without problems. I put this down to a glitch and tried to make the deposit again... this time it went to a pending status and i had confirmed this on my banking app with biometric approval. 888 left this for three hours before debiting the recent request and the previously declined request. Granted this could be a technical issue with APi's etc so i didnt challenge it. A few days later i tried to deposit again and i was met with the same issue of reuesting the deposit and the app crashing and declining the deposit but the bank approving the payment via biometric authentication, the cashier showed a failed payment so i tried again and i was told the payment had failed again after having to approve the payment request. At this point i tried to contact them for advice before attempting to deposit my account... They responded by telling me to try the deposit request again but via html as opposed to the app, so I did and the same response as before saying that it had failed, so they said they couldn't help and to try again via html.

In the end i gave up and 6 hours later every failed request had been taken from my bank, their software and behaviour is terrible, luckily on the second time of the payment behaviour i recorder the process i was taken through and the immoral and illegal advice advice i was given during these touchpoints, I have passed a very lengthy report to legislators with lots of video and messages so I am hoping someone brings this shower of sh**te back in line with gambling regulations..... My advice is dont wait to be the victim just avoid this site and look for other platforms and check their reputation online before depositing currency at 888!

Reply from 888

Hello Karl,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

PURE CON

888 should be banned from being online. They scam and con people.
Looks like they are happy to take people's money for years and when due to withdraw they start asking for proofs of income or bank statements. Next thing they will be looking to monitor the amount of sex we get every week. The site is a con to start with. Years back it was different now they are so greedy and desperate so all they do is cheat people of their interest in gambling.
PURE DISGRACE OF A SITE RUN BY STUPID STAFF WITH NO CLUE FOR CUSTOMER CARE.
LOOK AWAY BIG TIME. IS NOT WORTH THE HASSLE.
THEY WANT TO CLOSE MY ACCOUNT OF OVER 7 YEARS JUST BECAUSE I DONT PROVIDE MY BANK STATEMENTS TO SHOW THEM HOW AND WHERE I SPEND MY WAGES AND MY LIFE.
888 GO AND F....CK YOURSELVES YOU CON ARTISTS

Reply from 888

Hello CL,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team

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Rated 1 out of 5 stars

Utter con

Utter con, just had 2 acca bets on, would not let me cash out for entire game. Says its suspended. Good job my bets came in. Won't be using service again and will make sure no one i know uses it either.

Reply from 888

Hello Gareth,

Thank you for bringing this matter to our attention,

We would appreciate you contacting our customer service team to have this issue investigated further, by clicking the following link and providing your full details:

https://888-external-en.custhelp.com/app/ask/

888Team


Rated 1 out of 5 stars

Use an more reputable platform

I wouldn't recommend 888 at all. They make it as difficult as possible to withdraw your money and ask you for the same information over and over again hoping you will just get fed up. I currently have a complaint with the UK gambling commission in relation to one such case. There's much better platforms to use.

Since their response below, they have refused to reply to my emails and have still not returned my balance to my account. Steer clear at all costs.

Reply from 888

Hello James,

Thank you for taking the time to share your review with us. We understand that you had an experience which didn't meet your expectations.

Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/

888team


Rated 3 out of 5 stars

Slow withdrawals on wins over 1k

I’m not sure it’s as bad as people make out but one thing that is poor for a big brand is that they don’t half leave you hanging on withdrawals, if you win over a £1k. Most sites it’s just instant. I’ve had an average experience on here. However the withdrawals delay is massively irritating and may leave this site basically down to just that. If you win less than a k it’s in bank within an hour. Company makes millions just process the withdrawal.

Reply from 888

Hello Phil,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

Reply from 888

Hello,

Thank you for taking the time to share your review with us. We understand that you had an experience which didn't meet your expectations.

We are very sorry that your game experience wasn't that lucky as you expected from the very beginning. Our games are based on a Random Number Generator which means that losses can occur. As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. eCOGRA ensures that approved gaming offerings are properly & transparently monitored to provide player protection

Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p/1

888Team

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Rated 1 out of 5 stars

Account suspended when you win. No issue whilst you're losing bets

Further update 1/4/22, 2 weeks without access or meaningful correspondence from them. What a farce of a company. AVOID
.....

UPDATE 30/3/22.....
8 days after sending proof of ID still nothing. That's 12 days since my account was blocked after landing a small win. Another site took 10 minutes to get the account verified once documents were sent. Really poor turnaround which exceeds the times stated in their automated response. Whenever you contact them they fob you off saying they are busy and will get to it..... 8 days to allow access is crazy when I was fine playing until the moment I won!

..........

My first review seems to have been deleted but a week later and I still don't have access to my account after the decided to suspend my account following my first win!!! Never whilst I was better, funnily enough.... I've sent required ID and I've still not heard from them 4 days down the line.

It feels very suspicious that you have to jump through hoops when you win and they don't respond in the timescales they advise they will.

Never had this with other betting sites.

Reply from 888

Hello Gary,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

Absolute joke of a site won money and…

Absolute joke of a site won money and refusing to pay out even tho i sent verification of id scamming everyone happy to take your money but won't pay out don't use this site

Reply from 888

Hello Leanne,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

SCAM ,SCAM ,SCAM

SCAM ,SCAM ,SCAM. Winning bet and they refuse to pay out . 360 quid down now . They disable your account so you have no proof of bet nothing . They ask you to verify account ,you send ,passport ,driving licence ,debit + credit card ,,,still not acceptable . YOU ARE LOCKED OUT OF YOUR ACCOUNT so can't even get my ACC number to take the matter further ****PLEASE PLEASE DONT BET ANY MONEY WITH THESE OUT AND OUT THIEVIES AS THEY WILL RENEGADE ON THE BET . IF NO ONE USES THEM THEY WILL GO OUT OF BUISNESS AND TAKE THEIR FRAUDULENT STAFF WITH THEM *** PLEASE READ THE NEG REVIEWS AND THE ****SAME GENERIC REPLY ***

*****RIGHT ON QUEUE THE GENERIC REPLY COMES BACK *** UTTER SHISTERS THIS LOT . RIPPING HONEST CUSTOMERS OFF ..DISGRACE

Reply from 888

Hello,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

DON’T FALL FOR THEIR FREE BET LIES

Dangle an enticing free bet offer to get you to sign up. You spend time signing up and deposit money to be given a message saying that “due to an internal decision, you are not eligible for the free bet offer but you’re still welcome to bet with us!”. Not likely with shocking sharp practises like that. Money withdrawn, complaint put in with ASA and lesson learned - DON’T BOTHER WITH THESE COWBOYS.

Reply from 888

Hello Jimbo,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team

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Rated 1 out of 5 stars

The I can't find words to say how…

The I can't find words to say how bad.Cheltenham trying to put an e way lucky 63 couldn't get it on they kept saying e way terms had changed,but didn't tell you which horses,they then placed you singles and doubles ,some trebles and four folds but not the rest,all these companies like taking your money but not so keen on taking a bet criminals.

Reply from 888

Hello,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

Reply from 888

Hello,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

Utter criminals

Utter criminals. They stole my bet after I had placed it. I wish I'd read the reviews, what a bunch of holes.

Reply from 888

Hello Anthony,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

worst casino ever

AVOID THIS CASINO IS THE WORST EVER! I'VE NEVER EVER EXPERIENCE SUCH A BAD CASINO LIKE THIS ONE,AND BELIVE ME I'M A GAMBLER I KNOW WHAT I'M TALKING ABOUT! THEIR RTP IS THE WORST IF U CHECK IT SAYS 96-98 BUT I THINK THEY FORGOT TO PUT A - IN FRONT OF IT! If you play this casino you will regret it! been playing it for a while and 0 win absolutelly 0! someone with enough money should sue them because deffinetly they have the RTP unde 50 im 100% sure! lost arounD 10k in couple of days! worst casino ever

Reply from 888

Hello Florin,

Thank you for taking the time to share your review with us. We understand that you had an experience which didn't meet your expectations.

We are very sorry that your game experience wasn't that lucky as you expected from the very beginning. Our games are based on a Random Number Generator which means that losses can occur. As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. eCOGRA ensures that approved gaming offerings are properly & transparently monitored to provide player protection

Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p/1

888Team

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Rated 1 out of 5 stars

Update on wife account

Update on wife account .
They refuse to open it after they messages with two saying they wanted to help,, responding to the email saying they wanted to fix it . They said come back in 6 months after she said close it if you guys were gonna help in previous emails , not self excluded . Just not oalying useless they helped and they said come back in 6months . Pretty well stealing everything. Including 100000 dollar tickets earned through rake . Open that fuxkimg account NOW 888 patience09 user name . Or I keep up with the reviews as promised . Fuxk 4 days .it's gonna be everyday until it's fixed. You've pissed me off at this point so were gonna make it a point to destroy your credentials if you dont fix it. So get it fixed.

Reply from 888

Hello Chris,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 1 out of 5 stars

Email them all you want they don't…

Email them all you want they don't reply other than the bog standard we are busy we will get back to you. Stay clear gamblers the worst of the worst

Reply from 888

Hello Kevin,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team


Rated 4 out of 5 stars

1 month experience with 888

I have been using pokerstars since 2014 and decided to try another platform.

Been playing poker and casino with 888 in the last week, and unfortunately when you want to withdraw your money they do not let you, they said they need more info, regardless the fact that i gave them id and address.

Now I cannot even log in for some reason lol.

Just avoid them, what’s the point playing and playing and you can’t even cash out.

EDIT:: I managed to get my funds,
The poker cash games and tournaments I didn’t like it, they are far behind pokerstars. But I enjoyed playing in the live casino, I will continue to play but not with more than a 1,000$..

Reply from 888

Hello,

We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.

We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:

https://888-external-en.custhelp.com/app/ask/p

888Team