2,354 total
Janjan G. was courteous, patient, and solved each of my technical questions. We did a fresh install of WP on my domains to correct the directory structure mistake I had made earlier. We went through a number of other areas so that I was comfortable with Cpanel, webmail and more.
Date of experience: November 27, 2023
Great service as always from A2 Staff. I have now used A2 for for 3 years to run 9 e-Commerce websites for my clients. My servers are fast reliable and I always get a 99/100 score on Google page speed and GT Metrix.
Email services are also very robust.
When I do run into a problem, normally self created, the tech support is second to none and the matter is quickly resolve within no time.
After using many other hosting companies over the last 10 years I can honestly say A2 Hosting it without doubt the best out there and fantastic value.
Thank you A2
Matt Collis
Date of experience: November 24, 2023
So, I had some major problems with communication with A2. However, to their credit, after a complaint, they resolved the problem quickly.
They are quick to respond to customer queries and they are pretty fast.
Date of experience: November 24, 2023
Customer Support is the best I've seen so far . They solve all my problems no matter what . definitely recommend
Date of experience: November 24, 2023
Helped make what was a complicated issue so simple
I appreciate the help I got today. I wanted to change my website domain without getting into tech side of things myself because I haven't got a clue how to do that. Soundarya made it so easy for me and I'm grateful. The support here is AMAZING. Keep it up!
Date of experience: November 21, 2023
5 stars. They get back to you the same day (even sundays), and they are extremely helpful. Once you have a problem they are in constant contact till the issue is dealt with.
Date of experience: November 11, 2023
Please listen to what the others are saying. This people don't care about their customers. I regret buying their service. I really regret it. As i am typing i am crying.
Date of experience: November 21, 2023
Reply from A2 Hosting
We're sorry to hear about your disappointing experience at A2 Hosting Aubrey. We strive to provide excellent customer service and it's disheartening to learn that we fell short in your case. We appreciate your feedback and will take it into consideration to improve our services. If there's anything specific you'd like to address or discuss further, please feel free to reach out to me at twong@a2hosting.com.
I thank you very much for your support. You really deserve for 5 Stars for your incredible support, Patience, knowledge and skills as well as customer care!!!! Happy new year of 2024.
Date of experience: November 20, 2023
Once again need help wait time 97 minutes 7 am in the morning what a horrible company
Date of experience: November 25, 2023
I was looking to improve the reliability, performance, and storage capability of our Moodle LMS system. Your service was rated #1 on a HostingAdvice.com. This was confirmed by the actual migration process and support given. The end result pleases me beyond words. Our courses on the previous server took 1 minutes to load. On yours, 4 seconds!
Date of experience: November 06, 2023
The Rep helping me replied so quickly – I put in a service ticket in the early morning asking for help with transferring a site to a new domain, and I wasn't expecting a reply until the afternoon or maybe the next day, but they replied within only a few hours. They told me I just needed to make a backup of my site (just in case) before working on it, and 15 minutes after I gave them confirmation of the backup, I got a reply that they were starting to work. One hour later, the site was switched over and working great, but had a small issue with some photos not loading. That too was fixed in 15 minutes, and now the site working perfectly! Overall, I'm extremely impressed at how quick the Rep was and how easy they made the whole process. They told me what they needed, got to work, then BOOM done. 🙌🏻 Very, very happy and so relieved now that it's fixed. Thank you so much!
Date of experience: November 15, 2023
Without hassle the customer service agent arranged 1 year Turbo Boost renewal for me with a massive Black Friday discount. Of note is that my renewal is not up until a year from the time I write this. Truly amazing. I've had a business website for 25 years, been an A2 customer for 2 years and A2 hosting reliability and support is second to none.
Date of experience: November 10, 2023
Great experience! Eian C, Ivona and Anna all helped me with my request to change billing plans. They answered all my questions, were extremely friendly, helpful and efficient and I was pleasantly surprised at the quality of service that they offered. Rarer nowadays for things to run so smoothly ;)
Date of experience: November 10, 2023
I have been with A2 hosting now for more than 10 years and have never had a problem and any requests i make are instantly taken care of. I cannot reccomend them more.
Date of experience: November 13, 2023
Thank you ! your support helps me a lot, I love the support of a2Hosting, always the team is there to save my life!!!! :) today I thought I will fail but thanks to Sreevas, I made it, I finally resolve my problem! thank you so much! :*
Date of experience: November 17, 2023
Support is great, fast response and you get what you need.
Date of experience: November 26, 2023
A2 acknowledged the issue and got it fixed in a very reasonable timeframe.
Date of experience: November 22, 2023
My tech Scott was friendly, professional, and knowledgeable. Took care of my issue in a flash. Thanks for the excellent service!
Date of experience: November 14, 2023
I was facing issues on my website regarding 'images.' I contacted support and they resolved it within 3 mins. They listened to my problem carefully and resolved it immediately and then provided me with ample amount of time to check the changes.
Appreciated team @A2 Hosting.
Date of experience: November 05, 2023
Great service especially the live chat part. Areas for improvement are:
-Faster response time on live chat
-Security as my websites get compromised quite often and A2Hosting always suggest paying to one of their affiliates to clean up malware instead of investigating loopholes on their servers.
Date of experience: June 29, 2023
