1,942 total
A2 Hosting provides reliable and fast hosting services with great customer support. Their user-friendly control panel and one-click installation of popular software make it easy for users to get started. Overall, A2 Hosting is a great choice for anyone looking for a dependable hosting provider.
Date of experience: March 25, 2023
I use A2 hosting for its easy user experience and their support team. Today a rep Ash called me and was so sweet and helpful. Besides the great customer service, the speed of my site is much better than my prior hosting. Thanks A2 hosting.
Date of experience: March 22, 2023
First, you could not relay on thier unmanaged VPS services as there is no backup and you could not install any backup software as they offer container VPS.
Second, thier support unreliable too. I have been told by chat support that I can cancell and have refund for the remening period (9 months). When I applied for a cancellation they reject to make a refund!
3rd, if you have any issue, they support will answer as you have unmanaged VPS! I could not access the VPS after fresh re-installation! They have a technical issue and the support team unaware of it.
Date of experience: March 21, 2023
Reply from A2 Hosting
We appreciate you sharing your review with us. We value every single one of our customers and are committed to providing you with the highest level of service quality. A member of our team will follow up with you directly to further discuss your concerns.
-Justin
Pxyzaiveh B was spectacular! Calm and informative she confirmed my suggestion to go all in on A2. A mentor Ivan Brozincevic recommended staying with A2 and I will! As well, I'm transferring all my domains from GoDaddy to A2, thanks to Pxyzaiveh and the best Hosting service in the industry. Thanks again A2 for hiring such great Gurus!!!
Date of experience: March 18, 2023
😡😡😡What's with this CLOUDFLARE VERIFICAtION window that prevents me from loging for hours, under the pretext of problematic internet connection??????????
CLOUDLARE VERIICAtION NONSENSE!!!!!!!!! I NEED ACCCESS tO MY ACCOUNt!!!!!!!! tHIS IS NONSENSE!!!!!!!!!
How could it be internet issue when I can effectively send emails?????
This right here is my very first negative review of A2 Hosting. What is happening???? they have been verifying if my connection is secure for close to 3 hours now!!!!! And I can't access my account and make some changes there!!!!!😡😡😡😡
UPDATE MARCH 23RD 2023.
The problem resolved itself. I finally accessed my account the following day and opened a support ticket. It would appear my ISP keeps changing my IP address, which became an issue with Cloudflare. I hope this not happen again.
Date of experience: March 22, 2023
Reply from A2 Hosting
Your thoughts and concerns are appreciated by A2 Hosting. We sincerely apologize for your negative experience. In our attempt to serve you better and to exceed your expectations, we would like to take the steps to rectify the issues you have raised. Can you please email me at jdrago@a2hosting.com so I can look into the Cloudflare verification issue?
-Justin
I've been using A2Hosting for many years and have always been impressed by their reliability, well laid out control panel, generous storage and limits that I can work with. But what I like more than anything is this companies' fast turnaround with support, especially via online chat. These guys know their stuff and usually sort out your problems in a fast professional manner.
Date of experience: March 17, 2023
As well as being a VERY FAST hosting service, the tech customer support is brilliant. Normally everything goes ok (3 Years with them so far). But when I messed up some files and coding (Yes My Fault) A2 got my sites back up and running in no time at all.
If you are looking for a professional fast reliable hosting service I could not recommend A2 Hosting enough.
Date of experience: March 17, 2023
I have been loyal and with them for two years and paid up for 3 more years...
Problem is emails and lately I spend almost 3 hours on their Tech Support to get a simple email issue fixed but they fix it and it works while I have them on line and the minutes I close the chat, the mail is down.
This ongoing for three weeks now.
Each time I have to wait from 1 hours to 2 hors just to get support as they are VERY VERY backed up.
Date of experience: March 16, 2023
Reply from A2 Hosting
Your thoughts and concerns are valued by A2 Hosting. We're sorry we didn't meet expectations to deliver a great support experience. In our attempt to serve you better, we have taken steps to rectify the issues you have raised. Someone from the team is working directly with you in the ticket you opened.
-Justin
If your team was not helpful beyond their designated responsibility I am unsure where I would be with my CMS website. I want you to know, that people make the greatest difference and your team has it right. I am so grateful for your skills set , thoughtfulness and competence.
Date of experience: March 17, 2023
The Support Representative was very knowledgeable about our issue. She gave precise instruction on how to resolve the issue and in addition emailed us a link with instructions on the topic. She was very patient and helpful, and gave us the kind of customer service we never got any place else. A2 Hosting is the best we have encountered so far. Thanks again A2 Hosting Support Team
Date of experience: March 12, 2023
You need to speed up the connection with the manager in the chat, and not wait for 30-60 minutes
Date of experience: March 23, 2023
Two issues unresolved and no one can help:
1) domain forwarding that was unsuccessful and ended up having to abort altogether. I was told by about 10 agents to just wait, should take only 2 days. I was told that over a period of one month. The forwarding never happened. There were no issues on GoDaddy's end and A2Hosting says there was no issue on their end but no one could explain why the domain would not forward to A2Hosting. I ended up just keeping it with GoDaddy. I waited for almost 4 weeks and the domain almost expired from waiting for this domain forwarding to complete.
2) Web optimization > No one is able to provide an explanation as to why its taking days to run the web optimization service. I've had this done before with GoDaddy and it took no more than 1 day. Agents can not do anything. No explanation. Completely frustrating. This company is not very helpful. There are clearly some things they just can't seem to resolve.
Date of experience: March 17, 2023
Reply from A2 Hosting
Your feedback is important to us. We're sorry we fell short of our goals to deliver a stellar experience. Can you please email me at jdrago@a2hosting.com so I can further investigate the issues you highlighted?
-Justin
The customer support is very slow in replying to your tickets. You need to wait hours. I think this is not acceptable. For live chat, right now, awaiting time is 107 min before you can talk to someone!
On the other hand, the speed of both WordPress backend and live site is looking good for now.
If you just need a speedy website A2 is great, if you think you may need assistance then better stay away.
Date of experience: March 08, 2023
I setup a new website for an upcoming project with A2 Hosting. The checkout, service level, and support has been excellent. Most highly recommended.
Date of experience: March 16, 2023
Their support is terrible, if you need help look for another host. I have been waiting for hours and the average is around 84 minute wait.
Date of experience: March 16, 2023
Reply from A2 Hosting
We appreciate you sharing your thoughts and concerns with us. We apologize for a less than stellar experience. It is our goal to provide the highest quality service to our customers. We're actively hiring and working hard to reduce wait times. Someone from the team reached out to you directly to address your questions & concerns.
-Justin
I had a problem that was baffling. Somehow A2 emails were arriving in an outlook account. Great tech service determined that a few years ago I had set up a forwarding rule. I had completely forgot about it. The rule went to a "Dummy" account. I did this when I was first learning to set forwarding on certain mail accounts. Recently I changed my spam rules and pointed them to my dummy account which then forwarded them to the outlook account. Problem solved!!! Great support and took time to actually trace the problem. Didn't leave me hanging.
Date of experience: March 05, 2023
A2's service team are very helpful and offers prompt service.
Date of experience: March 23, 2023
I've been with A2 for 2 years and they sent me an email saying the renewal fees due in October 2024 would be going up to US$431 which is more than double what I paid at sign up. So I enquired about what could be done to stay with them by making it more affordable. They gave me a couple of options and I thanked them and said I'd decide at the end of next year. Then I received an invoice a day later about 11pm my time (Australia) for AU$365 and replied why was I receiving an invoice when my 3 years didn't renew until Oct 2024, then went to sleep. To my horror in the morning I woke up to see the money had been taken out of my bank account by A2 without any authorisation. I asked them to refund immediately to which the Billing Team replied I needed to reply with my pin, my name, my contact details, my email before they could look into it. Eventually they apologoised for the mistake and said the money would take a week to be refunded. I informed them my bank would charge an international transaction processing fee that they would need to also refund. A2 have refused to refund the processing fee and I feel that potential customers should know that if A2 make a mistake with your billing and you incur charges for it, they will not do the right thing and refund the fees you are charged. I have paid for their mistake.
Date of experience: March 02, 2023
Reply from A2 Hosting
Your review is important to all of us at A2 Hosting. We're sorry your experience was less than stellar. We're unable to refund a charge that's imposed by your bank as there's no way for us to refund the charge. We provided you a service credit to offset the fee imposed by your bank. We also encouraged you to contact your bank to return the fee since the charge from A2 Hosting was refunded/returned to you.
-Justin
One of the best hosting companies we have used. Also their support is really excellent.
Date of experience: March 20, 2023
Have been using A2 and another hosting for over 5 years. A2 has always outperformed the other one. Finally gave up on the other one and migrated everything over to A2. What I like the most about A2 is its excellent support staff, they are knowledgeable and courteous, and really listen to you and try to understand your problem before offering the correct solution.
Date of experience: February 28, 2022
