AirHelp.com is rated "Excellent" with 9.3 / 10 on Trustpilot

Other reviewers said that they found…

Other reviewers said that they found AirHelp's fee to be too high.
I found AirHelp to be very efficient in collecting the information from me and dealing with the carrier.
The settlement , less the fee, arrived in my bank account sooner than they anticipated.
I don't think hat I could have gone through the compensation process on my own.

Bra service !

Really bad

Really bad , i have tried many times to explain to you that you did a mistake.
the app is great and the idea is great
but one mistake from an agent that he didnt want to try and correct.

2 flights should be 2 compensation not 1.
for exactly the same issue my friend with his family got 2 compensations with the same app ,
they just dont want to listen and to explain them the mistake they did.
i dont think any one will come back to this .

simple and quick

well informed of the status ongoing

Great job!

Great job! Thank you!

compensation

All recommendations for air-help team and their job.
Thanks to them, we received compensation after 6 months after we were rejected by qatar airways

I didn't receive compensation

Reply from AirHelp.com

Hi Elona!

Thank you for your valuable feedback. We are sorry that you are not satisfied with our service, so let us offer you a bit of clarification.

While we understand your disappointment and dissatisfaction for not having received any transfer yet, please be advised that due to the peak of the holiday season and an influx of new claims, our financial team is experiencing takes a little longer than usual to respond to our customers' enquiries and requests.

I can assure you, however, that your claim is being handled with greatest care and diligence and as soon as we have generated the requested payment confirmation, it will be sent to you immediately.

We would love to assist you further, so please kindly contact our Operations Team via Live Chat at airhlp.co/livechat (available during regular business hours). We would gladly check on the status of your claim.

Thank you again for your patience and we wish you many safe and happy travels in the future!

Alex at AirHelp

Praesent nec erat convallis

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Very prompt

Very prompt, effective and kept us inform on every progress made

Your help was extremely valuable.

Quick and good achievable rate!

Excellent

Excellent Experience with Airhelp

I never would've thought we would get…

I never would've thought we would get our money back, but thanks to Airhelp, we received 900 euros and it took me the minimal amount of effort. Loved it!