Good service
Great service hassle free car pick up and drop off
Argus Car Hire Reviews
18,699 • Great
Only the latest review will count in the company's TrustScore
Very hard to cancel the reservation
Very hard to cancel the reservation. There's no such option on their booking management page (or it's perfectly hidden). Phone line for Poland doesn't respond. Do not recommend
Avoid......
Quite frankly this company may have no idea about the car hire firm it places your booking with, and when you complain because that company have basically ripped you off for several hundreds of pounds, Argus car hire will stall, pretend they do not understand, send you the standard letter offering a small discount off your next booking, and then claim they have closed your complaint. They placed our order with a different named company than that advised at time of booking, working with beaten up old cars, from a fenced off compound and small office staffed by someone who became a very aggressive person when politely asked to make a note that hub cap was missing and several dents were on the car.
Do yourself a favor and just AVOID this slap dash excuse of a car hire company.
If i could give no stars i would!
If i could give no stars i would! the WORST customer service i have ever spoken to i'm my life. The person on the online chat was SO RUDE!! and condescending. you buy insurance through them and then make you pay again at the desk when you arrive to collect your car saying they have no record of the insurance.
Honestly spend your money elsewhere!
Reply from Argus Car Hire
Dear Emily,
I am sorry to hear about this situation and how our agent came across.
The insurance offered by us is not on supplier's system as it is made through a third party. However, you are fully insured. We always make sure that an advise regarding an insurance offered by the supplier is on the booking voucher. We also include a phone number which can be used to call us in case of any issues or questions.
I apologise for any inconvenience you have experienced.
Kind Regards,
Adam.
I am sorry to hear about this situation and how our agent came across.
The insurance offered by us is not on supplier's system as it is made through a third party. However, you are fully insured. We always make sure that an advise regarding an insurance offered by the supplier is on the booking voucher. We also include a phone number which can be used to call us in case of any issues or questions.
I apologise for any inconvenience you have experienced.
Kind Regards,
Adam.
Booked and paid. But NO car available!
Booked and paid for hire, arrived in Vienna to collect hire car and told it has been cancelled! No communication about this, still not received money back. Absolutely disgusting service.
Reply from Argus Car Hire
Dear Richard,
I appreciate your frustration.
Sadly, I must inform you that the supplier did have the right not to release the vehicle, as on the rental conditions you have agreed to upon making the booking it states that if the customer is late to the rental desk the car may not be released and there is no refund in such case.
I do apologise if this is not the outcome you have expected.
Kind Regards,
Adam.
I appreciate your frustration.
Sadly, I must inform you that the supplier did have the right not to release the vehicle, as on the rental conditions you have agreed to upon making the booking it states that if the customer is late to the rental desk the car may not be released and there is no refund in such case.
I do apologise if this is not the outcome you have expected.
Kind Regards,
Adam.
WARNING do not use this company they are…
WARNING do not use this company they are a scam. They will take your money and if you arrive a few minutes late they cancel your car and then tell you if you want the same car it will cost you double.
Reply from Argus Car Hire
Hello Clive,
I am sorry to hear about this situation.
I can understand your frustration. However, we make sure to state in the terms and conditions that If the customer is unfortunate not to be able to come to the rental desk on time without prior informing the supplier about lateness the supplier is not obliged to keep the car nor the reservation.
Please accept my apologies if this is not the outcome you were looking for. You can always refer to your booking manager for more information.
Kind Regards,
Adam.
I am sorry to hear about this situation.
I can understand your frustration. However, we make sure to state in the terms and conditions that If the customer is unfortunate not to be able to come to the rental desk on time without prior informing the supplier about lateness the supplier is not obliged to keep the car nor the reservation.
Please accept my apologies if this is not the outcome you were looking for. You can always refer to your booking manager for more information.
Kind Regards,
Adam.
Only the latest review will count in the company's TrustScore
Thieves. No refund if something goes wrong
I would not trust this company. I had to call off my trip to Italy due to the coronavirus outbreak. I wasn't even going to be able to retrieve my car at the desire location. I've asked for a refund and they're just pointing to the T&C of 24h return policy even though this is a special situation. Their website is buggy as hell.. can't even log a ticket properly. I would say AVOID this company unless you're willing to take the risk if something goes wrong.
Reply from Argus Car Hire
Dear Ruben,
I am sorry to hear you are disappointed.
I can see that you made the booking more than a month ago. Therefore, there were opportunities to cancel the booking earlier than 24 hours prior to the pick up.
We understand that the Coronavirus is a big issue but we cannot be held liable for a full refund less than 24 hours prior to the pick up if the customer cancels the trip.
I apologise for the website issues. We will do our best to remove the issue you have encountered.
Kind Regards,
Adam.
I am sorry to hear you are disappointed.
I can see that you made the booking more than a month ago. Therefore, there were opportunities to cancel the booking earlier than 24 hours prior to the pick up.
We understand that the Coronavirus is a big issue but we cannot be held liable for a full refund less than 24 hours prior to the pick up if the customer cancels the trip.
I apologise for the website issues. We will do our best to remove the issue you have encountered.
Kind Regards,
Adam.
GREAT PRICE AND FANTASTIC CUSTOMER…
GREAT PRICE AND FANTASTIC CUSTOMER SERVICE WHEN WE NEEDED TO EXTEND OUR RENTAL AT THE LAST MINUTE DESPITE TIME DIFFERENCES
I wouldn't recommend Argus..
I wouldn't recommend Argus... No refund policy if something goes wrong... Things are not clear when you book a rental... For instance, at my destination for holidays, they accept only Credit cards and no other payment methods for
the insurance amount and it wasn't clear when I booked the car...
Reply from Argus Car Hire
Dear Toyrmpano Toympano,
I appreciate the fact that you are not happy with our services.
I would like to assure you that we do everything possible to provide most clear information and data. However, we appreciate the feedback.
Regarding the card situation, each customer must agree to the credit card requirements, as given to us by the supplier upon making the booking.
We do allow different cards to be used for the payment itself to ensure flexibility to the customer.
If this is not the outcome you have expected then I do apologise for any inconvenience caused.
Kind Regards,
Adam.
I appreciate the fact that you are not happy with our services.
I would like to assure you that we do everything possible to provide most clear information and data. However, we appreciate the feedback.
Regarding the card situation, each customer must agree to the credit card requirements, as given to us by the supplier upon making the booking.
We do allow different cards to be used for the payment itself to ensure flexibility to the customer.
If this is not the outcome you have expected then I do apologise for any inconvenience caused.
Kind Regards,
Adam.
Avoid, avoid, avoid!!
If there was an option to proceed without any stars then I would do this as they do not even deserve one.
Cowboy company; unprofessional, incompetent and thieving.
Trying to get a refund and lodge a complaint but am now being ignore.
My honest advice would be to save yourself a headache and avoid this company at all costs.
Reply from Argus Car Hire
Hi Natasha,
I'm sorry to learn that you could not use the car rental booked online.
As I can see from the booking reference number provided that you have booked a car on the 4th of February at 09:22 pm to collect it on the 5th of February at 10:00 am.
You have cancelled your booking before the collection as you did not have a credit card. The credit card information is provided to all our customers during your booking process under the "important Information" section and the car hire terms and conditions accepted and agreed online before the payment.
Your cancellation policy from the terms and conditions agreed also states that you would receive a refund minus GBP42 if the rental is cancelled less than 24 hours prior the pick-up time even if the booking is made less than 24 hrs from your pick up the cancellation would apply.
I understand that we may miss some important information while reserving car rental, hotel, airlines tickets, I have experienced a similar problem recently, so I understand what you are saying, however, for situations like yours we offer a 24/7 live chat option on our website and one of our advisers could have offered you help to try to find a rental agency that would accept a debit card for your rental.
I'm sorry for any inconvenience caused.
Kind regards,
Henrique
I'm sorry to learn that you could not use the car rental booked online.
As I can see from the booking reference number provided that you have booked a car on the 4th of February at 09:22 pm to collect it on the 5th of February at 10:00 am.
You have cancelled your booking before the collection as you did not have a credit card. The credit card information is provided to all our customers during your booking process under the "important Information" section and the car hire terms and conditions accepted and agreed online before the payment.
Your cancellation policy from the terms and conditions agreed also states that you would receive a refund minus GBP42 if the rental is cancelled less than 24 hours prior the pick-up time even if the booking is made less than 24 hrs from your pick up the cancellation would apply.
I understand that we may miss some important information while reserving car rental, hotel, airlines tickets, I have experienced a similar problem recently, so I understand what you are saying, however, for situations like yours we offer a 24/7 live chat option on our website and one of our advisers could have offered you help to try to find a rental agency that would accept a debit card for your rental.
I'm sorry for any inconvenience caused.
Kind regards,
Henrique
the booking process was fine
the booking process was fine, but the company we got the car from is terrible.
ABCD
Service and car exactly ask one would expect
Little interaction with the company but…
Little interaction with the company but made the process of booking a car relatively straightforward
Beware: web site hire prices for UK license holders only. 38 out of 100 most recent reviews gave them 1star only!
Note that the prices on their web site are for UK license holders only. Others, e.g. Australians, have to pay considerably more for the rental and for the insurance (double!). You’ll find out by the time you make your reservation.
Ps: looking through the 100 most recent reviews of this company on this site, 38 (!!!) scored 1 star.
In response to Argus Car Hire’s reply: In my review I just stated the fact of nationality-based pricing, which has been now supported by their reply. Having rented cars for over forty years, I never have encountered prices depending on nationality. Please note that it is not only the insurance, it is also the car hire price. In my opinion, Argus can’t just hide behind their suppliers, they offer the cars and have set up their web site allowing this nationality-based pricing. They also chose to deal with companies that developed these ‘policies’. It seems to me that it is just another ploy to make price comparison that much harder, like the near-empty fuel scam, the insane insurance costs that now sometimes approaches the car hire price, the credit card supplements etc..
Reply from Argus Car Hire
Hi Pan054,
Prices may vary according to the lead driver residence due to insurance reasons and packages offered by the rental agencies, this is out of our control, I'm afraid.
By subscribing your email address on our website you can receive special offers and guarantee the best prices for your rental.
Kind regards,
Henrique
Prices may vary according to the lead driver residence due to insurance reasons and packages offered by the rental agencies, this is out of our control, I'm afraid.
By subscribing your email address on our website you can receive special offers and guarantee the best prices for your rental.
Kind regards,
Henrique
everything was perfect
everything was perfect
Iam an old client of Argus car hire and I never think of changing this company
Unirent was perfect too
Don't Rent from them middle man…
Don't Rent from them middle man scammers, book directly from suppliers!
Reply from Argus Car Hire
Hi Bek,
I'm sorry to see that you are unhappy with our services.
I hope you have a great week,
Kind regards,
Henrique
I'm sorry to see that you are unhappy with our services.
I hope you have a great week,
Kind regards,
Henrique
Don’t rent from Argus ... repeat ... no customer service ... don’t rend from Argus.
We rented a Peugeot 3008 or similar which is a medium SUV which takes 4 cases and when we got to the rental desk we got a small estate with room for 2 cases.... car hire company refused to do anything about it ... Argus refused to do anything about it and had to rent a higher priced car with the luggage space. Out of pocket by over £200 which neither company refuses to refund.
****
No idea how to reply to the comment from Argus but it just underlines what a con merchant they are. They blame the customer for mis-representation on their website of the vehicle you are hiring and have referred to their small print, and blame the customer for not getting the car they ordered. Another sign that they have no customer service .... do not use them.
Reply from Argus Car Hire
Dear Family Goodall,
I'm sorry to learn that the car chosen by you has not fit your needs concerning the vehicle boot-space.
By hovering the mouse on the top of the luggage icon during the booking process we do advise that the size of bags refer to small pieces of luggage.
You are also able to find such information on our website by searching it on our Frequent Questions Asked (FAQ) https://www.arguscarhire.com/en/manage-booking?goto=faqs
As I can see through your case reference number that the supplier has offered you the size of vehicle reserved online, however, you have opted and agreed on the rental agreement to pay for an upgrade size with the rental agency directly wich we are unable to dispute.
Kind Regards,
Henrique
I'm sorry to learn that the car chosen by you has not fit your needs concerning the vehicle boot-space.
By hovering the mouse on the top of the luggage icon during the booking process we do advise that the size of bags refer to small pieces of luggage.
You are also able to find such information on our website by searching it on our Frequent Questions Asked (FAQ) https://www.arguscarhire.com/en/manage-booking?goto=faqs
As I can see through your case reference number that the supplier has offered you the size of vehicle reserved online, however, you have opted and agreed on the rental agreement to pay for an upgrade size with the rental agency directly wich we are unable to dispute.
Kind Regards,
Henrique
great service well most of it
great service well most of it , shame the car was dirty inside and the washer bottle was empty, the staff couldn't open the bonnet of the car .. didn't seem to know about the car they were hiring out to me .. it was bigger than i had ordered .. was a good drive as i drove 3000km over 2 months, drop of was quick and easy