Had a issue it was resolved but it took many emails and many phones calls but in the end they Helped me out
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... See more
Company replied
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... See more
Company replied
Not only do I like my tires, but even after Fed ex lost one of them BB wheels helped me out and replaced the missing one and is currently on its way to me. Top notch customer service and quick to resp... See more
Company replied
Company details
Written by the company
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Contact info
209 County Road 156, 56307, Albany, United States
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4.1
Great
692 reviews
Replied to 58% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Price and Shipping top notch
Super quick shipping, tires are what’s advertised. Great prices, will definitely shop here again
January 15, 2026
Unprompted review
Reply from BB Wheels
Vince,
We’re thrilled to hear your tires arrived quickly and matched the description, and that you’re happy with our pricing. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
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Took a lot of money from my purchase…
Took a lot of money from my purchase after requesting return. They make you pay to return item as well.
January 11, 2026
Unprompted review
Reply from BB Wheels
Utee,
Our return policy, which is clearly outlined at the time of purchase, requires customers to cover return shipping and applicable restocking fees. These policies help cover the costs associated with inspecting, repackaging, and processing returned items.
We always encourage customers to review return details before completing a purchase to avoid unexpected charges. We appreciate your feedback and will continue looking for ways to make our policies as clear as possible.
Thank you,
BB Wheels
Very helpful when calling and asking…
Very helpful when calling and asking questions!
November 29, 2025
Unprompted review
Reply from BB Wheels
Athony,
We’re glad our team could assist you and answer all your questions. We appreciate your support and look forward to helping you again!
Thank you,
BB Wheels
Easy payment and pay overtime
Easy payment and pay overtime. Sharp high quality wheels
December 2, 2025
Unprompted review
Reply from BB Wheels
Stanley,
We’re glad to hear you found our payment options convenient and that you’re happy with the quality of your wheels. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
When I mismatched wheels and tires on…
When I mismatched wheels and tires on my order; y’all reached out proactively and helped me fix it so I didn’t get mismatched wheels and tires!
Plus, that stuff is shipping quickly for free!
Awesome Minnesota business!
December 4, 2025
Unprompted review
Reply from BB Wheels
Rick,
We’re glad we could proactively help you avoid a mismatched set and ensure everything was correct. It’s great to hear you’re happy with the fast, free shipping as well. We appreciate your support and are proud to serve our Minnesota community!
Thank you,
BB Wheels
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Do not buy from them
Do not buy from them. Any issues you will be denied a remedy if there is anyway they can possibly find one. You are expected to mount the wheel without the tire onto your vehicle, then if no issues, remove it and mount the tire to the wheel, then the vehicle. If you mount the tire and there is an issue, no remedy…it was your fault. Even if you mount the wheel first w/o the tire, then the item was damaged by you mounting the wheel. There is no way to get relief for a damaged item as they honor nothing. They are rip off artists. The wheel I received was damaged and had paint build up on the inner core. I had a tire shop mount the tire and put it on due to the situation as I needed to use my vehicle. They blamed it on the tire shop even tho the manager would verify the status of the wheel prior to mounting. BEWARE AND STAY AWAY-TAKE YIUR MONEY TO A COMPANY WHO WONT SCREE YOU OVER IF THEY SEND YOU DAMAGED ITEMS!!!
November 30, 2025
Unprompted review
Awesome company.
Awesome company.. got rims from here and they look amazing and i forgot a part they help get me that part fast...
August 25, 2025
Unprompted review
Reply from BB Wheels
Ashley,
We’re thrilled to hear your rims look amazing and that we could quickly help you get the part you forgot. We appreciate your support and look forward to assisting you again in the future!
Thank you,
BB Wheels
Service was horrible
Service was horrible. Reached a service representative name Jena and she was extremely rude and none helpful. I wouldn't recommend this company at all. Used them in previous years and didn't have a problem but today was horrible.
December 1, 2025
Unprompted review
Reply from BB Wheels
Laquadia,
We’re very sorry to hear about your experience.
Providing helpful and respectful customer service is extremely important to us, and it’s disappointing to hear we fell short in your interaction with our team. We’ll review this situation internally to ensure it doesn’t happen again.
Thank you,
BB Wheels
Ordered a wheel online
Ordered a wheel online, received the wrong wheel from what was ordered. The wheel I want is now no longer available through BB wheels, and they want 20% restocking fee plus I pay shipping on the incorrect rim I received...
November 29, 2025
Unprompted review
Reply from BB Wheels
To clarify, the wheel you received was the one ordered, and the restocking fee applies because the return is due to ordering the incorrect item, not an error on our part. Restocking fees help cover costs associated with returns, including inspection, repackaging, and handling.
We always encourage customers to double-check product details before placing an order to ensure it’s the exact item needed. We appreciate your feedback and will continue working to make our ordering process as clear as possible.
Thank you,
BB Wheels
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Ok place
Had a issue it was resolved but it took many emails and many phones calls but in the end they Helped me out
November 20, 2025
Unprompted review
Reply from BB Wheels
We want to clarify that the customer was refunded in full for the issue with the merchandise. While we understand your concerns, this review does not accurately reflect the resolution or the care taken during our interaction.
Our “open box” items are described as having cosmetic or packaging imperfections, and we make every effort to ensure safety and quality. We value feedback like yours to continue improving our communication and product descriptions.
Great customer service thanks Troy for…
Great customer service thanks Troy for your help,fast and easy shipping👍🏽
November 11, 2025
Unprompted review
Reply from BB Wheels
Thomas,
We’re glad Troy could assist you and that you had a fast and easy shipping experience. We appreciate your support and look forward to helping you again!
Thank you,
BB Wheels
Everything was just great...
November 7, 2025
Unprompted review
Reply from BB Wheels
DeMarcus,
We’re glad to hear everything went great with your order. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
This Company Is Awesome!
Ordered my tire yesterday and received it in less than 24 hours for the second time.
October 28, 2025
Unprompted review
Reply from BB Wheels
Peggy,
We’re thrilled to hear your tire arrived so quickly—again! Fast shipping is always our goal, and we appreciate your continued support. We look forward to serving you again!
Thank you,
BB Wheels
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They show you one picture and send a…
They show you one picture and send a different tire doesn’t match the picture
October 29, 2025
Unprompted review
Reply from BB Wheels
We strive to accurately represent all products on our website, but occasionally images may vary slightly due to manufacturer updates or different tire models. We always encourage customers to confirm specifications before ordering.
Thank you,
BB Wheels
Above and beyond
Thanks you really made my tire purchase enjoyable! Not stressful with drama
October 18, 2025
Unprompted review
Reply from BB Wheels
Kyle,
We’re thrilled to hear your tire purchase was smooth and stress-free. Making the process enjoyable is exactly what we aim for, and we appreciate your support!
Thank you,
BB Wheels
Great customer service and speed!
October 20, 2025
Unprompted review
Reply from BB Wheels
Landon,
We’re glad to hear you were happy with our customer service and fast shipping. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
They sent me my order and upon opening…
They sent me my order and upon opening the box, it was apparent that the bag containing the item was broken. It turned out that I didn’t need the item and I tried to return it and they wouldn’t accept it because the bag was broken. Crooks!
October 20, 2025
Unprompted review
Reply from BB Wheels
Jeri,
We’re sorry for the frustration this caused.
We want to clarify that our return policy follows the manufacturer’s guidelines, which require items to be in their original, unopened packaging in order to be eligible for a return. Since the bag was broken, we were unable to process a return.
We understand this is disappointing, and we always strive to clearly communicate these policies upfront. Our goal is to ensure customers are informed before making a purchase.
Thank you,
BB Wheels
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The experience and cost
October 13, 2025
Unprompted review
Reply from BB Wheels
Gregory,
We’re glad to hear you were happy with both your experience and the pricing. We appreciate your business and look forward to helping you again!
Thank you,
BB Wheels
Reply from BB Wheels
Coulter,
We’re glad to hear you found the experience simple and fast. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
It's a legit sight customer service was…
It's a legit sight customer service was amazing. This is my new place to order rims.
September 5, 2025
Unprompted review
Reply from BB Wheels
Misty,
It's a legit sight customer service was amazing. This is my new place to order rims.
Thank you,
BB Wheels
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