I've ordered a number of items from CCL online before, including hard drives and an Acer Laptop, and it's been great service. I've even recommended CCL to friends and relatives. My brother recently bought a motherboard/cpu/ram bundle from them.
However, today I took delivery of a CCL gaming PC, which is "dead on arrival." I tried a few things to get it to power up, but no success. I've just raised a ticket with them tonight and will wait to see what response I get tomorrow.
UPDATE (30/09/15): I have since checked that all components and motherboard connectors inside the PC were seated properly, and retried switching on the PC. The PC now switches on fine, and boots up quickly. CCL did respond to the raised ticket via email and offered to collect the PC and have an engineer diagnose the fault. I informed them, that I had corrected the problem myself. It was likely that something may have become un-seated during transit.
PC Spec is CCL Elite Diamond Crafter:- Core i5 4460 16GB kingston 1600mhz memory 120GB SSD boot/os drive 2TB HDD data drive Nvidia GTX960 2GB Corsair 600w Bronze PSU Corsair Carbide Spec-03 Case
(for the price it is really good value for money, and I could not spec up the same components myself for the same cost)
Games I've played on it so far have been all set to ultra or highest settings and it's managed to run at decent frame rates in 1080p.
Editing videos is significantly faster than on my previous Core i3.
Overall, the product and customer service have been very good.
I phoned ccl to say that the printer automatically asked for ink to be replaced in which i went and spent 35 pounds on ink to find out when i switched on the printer that the paper feed was faulty not only have they sent me a faulty printer but ive lost out on 35 quid for ink they said they tested the printer but obviously not otherwise it would of worked when i turned it on . Please avoid this company as they wont blame themselves when returning the item and they wont refund you for the ink bought for their printer so all in all ive lost 35 quid and had to send a printer back that should of been tested in the first place
Customer service from this company is the worst I have experienced in years...
I am not somebody who complains under normal circumstances but I feel it is important to anybody wanting to buy any sort of equipment to buy it from a decent company.
We needed some equipment in a major rush and explained the situation to Joseph at our initial phone call... Stock availability was confirmed and the pricing agreed and the same day arrangement guaranteed.. So far so good...
And then the lies started.. Hours upon hours wasted waiting on hold, they couldn't find stock, wouldn't accept credit cards, then bank transfer was incorrect value, now they accept credit card, courier was arranged hours later than it should have been and then did other deliveries en route...
The site, the courier was delivering to was huge and they told me it was company policy not to give the courier the contact details of the person on site... WHAT? How was he ever going to find him? Sorry was the response... Company policy...!
All in all a complete disaster. To top it off when I wanted to speak to a manager I was told it would take 48 hours for her to call me back... Probably dealing with her many other complaints..
Joseph was a complete disgrace as a customer facing member of staff and needs retraining fast...
Do not use this company unless you are really desperate... In fact this the wrong advise... Don't use them if you are desperate... Only use them if you have all the time in the world as you will need it....
From personal experience these people are only geared towards selling as opposed to service. I am currently attempting to cancel an order for a power supply and having sent several emails as well as enduring there terrible answer machine for half an hour, only to be dumped into leaving a voicemai.
They seem intent on sending it, so I shall be as unhelpful as they are and refuse to accept it.
I bought 2x PowerCool 1000Va UPS back-up systems, which arrived fine. I plugged them in & inserted the set-up CD, but it would not accept the serial numbers. I phoned their customer services only to get an answerphone. I left a message asking them to call me, but - 3 days later I am still waiting. I also emailed them on the day I left my message - but no reply. I emailed the Managing Director today (day 3) but he ignored my email also. I did think of buying 5 'built-to-order' PC's from them - several thousand pounds worth - but with no customer services they lost this business. BUY AT YOUR PERIL - THEY ARE A COWBOY COMPANY
Ordered over £200 worth of PC parts and paid for a 3 day delivery. 1, The parts took a week to be dispatched and held up the build of the PC. For the same build I also ordered parts from Novatech and Ebuyer and used their free delivery, both free deliveries arrived 3 days before the paid one! 2, In Between the time I ordered and the dispatch time, 2 of the parts actually dropped in price but they still charged me the higher price. 3, One of the items was damaged but still usable (been dropped or kicked or both) I had no choice but to use it anyway and I'm now seeking an alternative. 4, Opened a ticket on their website asking why it took so long to dispatch in stock items and why they charged the higher price, no reply. Avoid this company as they are not in the same league as the big players. Just goes to show, cheaper isn't better!
I purchased two graphics cards last week 15/07/2015 as CCL Computers are my local supplier but I found they would of been £60 cheaper at Overclockers yes they are on sale but normal price is £40 cheaper still big saving.
I have also have the case problem as the guy who posted before me I purchased a X79 UD7 Gigabyte mother board would not fit in a normal ATX case had to go back the next day and swap case and get a Different PSU I did ask the question at least twice if all parts were compatible.
Also had Revo Hard drive and vertex SSD DOA was hard work to get them replaced. 2-3 days
Staff are same as PC world clueless with little or basic knowledge only member of staff there who actually knows his products is a young lad called Jason.
I was unsure of my selection of PC case so I got in touch with ccl regarding the comparability of my motherboard and the case. I quoted the model number of the mb and they said it would be compatible. I bought the case took it home and tried installing the mb only to find it in fact would not fit. I raised a support ticket only for them to email me a return postage which would have been fine but with me paying by cash it would take over a week to get my money back. I suggested I bring the case back to get a refund but I wanted compensating for fuel as the shop is over 35 miles round trip, as it was their fault I didn't think this was a problem but no they flatly refused. I have been purchasing from ccl for around 6 months and never had a problem but this is the first time I gave taken anything back. If this is an example of their customer service I won't be going back
I bought a £730 PC everything was fine except for the cheap graphics card which would of been fine if priced correctly however the charged an extra £50 I shall not buy from you again and the product was described incorrectly as having 4gb or GPU ram when its really 3.5gb with a slower 0.5gb however this was not described. Guys build your own PC much cheaper and more reliable
Ordered an Asus system via ebay, excellent price for a decent system. Had a quick call to advise that it was the last one and had been on display - not a problem, especially as they offered a £20 refund which was gratefully received. They advised they would thoroughly test the system as it was ex-display and get it out to us.
System arrived, looked perfect (certainly didn't really look ex-display!) - spent 20 mins wiring in neatly, only to find when power button depressed, no activity whatsoever! Quickly removed side (it had already been off anyway as the warranty seal was broken) - LED's showing on motherboard, so PSU appears to be initially working correctly, but just will not power up.
** INCREDIBLY FRUSTRATING ** as we were up against a deadline.
Rang CCL first thing the day after, to be told I need to ring a different number for returns (they can't put you through... are we in 1992?) After a 5 minute wait on hold, spoke to Mark in returns who wasn't exactly the most helpful customer service represenative we've ever spoken with. They've arranged collection for tomorrow, but he couldn't help me out with getting a replacement ordered ASAP - again, had to ring a different number to speak to sales. No apology for the faulty system, just a "well, when we get it back we'll test it and *if* it's faulty we'll refund you". No bending over backwards to try and get a new system out to us for tomorrow as quickly as possible - which to be honest was the least I would have expected for a system they promised me had been 'thoroughly tested'.
Rang 'sales' line after checking website and ordered a new system - admittedly with free next day delivery, only to be told there was a £5 credit card charge (again, is it 1992? Or are we dealing with Ryanair? What kind of customer focussed business does that?) Joseph that I spoke with point blank refused to waive this charge, despite it being CCL's fault they had messed this order up. I asked to speak with his manager - and was told one would call me back, * IN 48 HOURS *! What a shambles.
Begrudgingly, I've kept the order in place, but seriously guys - pull your socks up. If you make a mistake, you should bend over backwards to get it fixed pronto - not make the customer jump through hoops. A real shame as ultimately a faulty ASUS system isn't really their fault - however, lying to the customer and telling them it's been "fully tested" most certainly is.
I purchased £880 of PC Components but could not build the PC as the CPU Cooler I ordered Corsair 100i GT was on recall. Among the original purchases was a Crucial M.2 memory stick and I only found out recently that it was incompatible. CCL refused to offer a refund or even a credit note. So I now have a £90 memory stick that's absolutely useless to me. Thanks CCL I won't be buying from you again.
The only true measure of a company is how they deal with problems. I received a faulty HDD but with very little effort CCL sorted it out with only a one week turnaround. Thanks guys, it is nice to find a supplier you can trust.
Ordered 5 things to build a computer for office work. Everything came with no delivery problems. Item were new and work to full potential except for the motherboard. I'm 100% certain that it was opened before because the anti-static bag inside the box where the motherboard was in had a hole I'm also 100% certain that the one bought was not an Ex-display product. Too late to ask for a replacement but I'm happy that it works. Another thing was, the power supply ordered didn't have the cord, again this was easy to solve but I guess it's because it was an OEM.
CCL is still a great company in my opinion and look forward into buying from them again in the future
Good company, very cheap with some products, ended up saving myself around £7-£10 from my usual retailer for my Cooler Master Blizzard T2. Payment went smoothly and order was dispatched quickly.
However, as stated in my confirmation e-mail I received, my expected delivery was ON or BEFORE 21/04/2015 as I had purchased on Saturday 18/04/2015 I went for Royal Mail 48hr Tracked delivery, so as you would expect, the product theoretically should have arrived 48hrs after the first working day, this was not the case. It arrived Thursday 23/04/2015 to my disappointment. Terms and conditions have been read and states in paragraph 5.1 -. "Any delivery date stated is only a warranty by CCL to use reasonable endeavours to effect delivery by that date. No liability will be accepted by CCL for failure to meet a stated delivery date." - I think this is managing the clients expectations badly, leading us to believe one thing but knowing that there is a good chance we are not going to get it on the date they stated and especially as I bought 48 hour delivery and it arrived 48 hours after the scheduled delivery date was a bit disappointing and a bit of a shame - Their prices are extremely good but delivery let them down this time, will definitely be buying again but I can not tell you for definite if CCL will be my go to retailer.
I have bought a few things from cclonline in the past. I decided to go with them for 2 new monitors. They arrived quickly via DPD, so I was always made aware of when they would be delivered.
Sadly 1 of the 2 monitors was DOA and would not work. I phoned the next day and spoke to lovely girl called Abbie in returns. She took my information and got DPD to pick up the faulty item. On the same day they they received the faulty item, they checked it and sent out a replacement straight away.
Theres always disappointment when you receive a faulty item, but I cannot fault cclonline for their quick and efficient service whatsoever.
Just been to collect a custom built computer for my sons birthday which was ordered 11 days ago from CCL, only to be told that it is not ready as it has not been built. We made a 40 mile return trip to collect the computer at a time and date which was previously agreed online. They made no attempt to call or email me beforehand to let me know that there was a problem. I naturally asked to see a manager and after a 15 minute wait eventually someone came out to see me. He had no suggestions as to how he could remedy things and apparently CCL have no one available to put a computer together on a Saturday. I find it amazing that a company of this size cannot construct a PC on a Saturday. In the end he said he would have it ready for collection on Monday evening. I will now have to rearrange my diary to suit CCL and drive a further 40 miles through rush hour traffic because CCL cannot keep to their side of our agreement. More importantly I have a teenage son who is severely disappointed that his birthday present is delayed. Over the years I have spent thousands of pounds with CCL and I had thought that they had sorted out their appalling customer service. Unfortunately this is not the case. Consumers do have a choice with Apple and PC World on the high street as well as many other online retailers offering a decent alternative. A company as complacent as CCL will not survive much longer if they cannot get the basics right. It remains to be seen whether the computer is ready on Monday and what offer they will make in order to put things right. I suspect though that this may well be the last time I do business with CCL. I would urge anyone else to think carefully before placing an order.
I recently purchased a new monitor from CCL and was very impressed with the service. I called before ordering to enquiry about stock and get a very swift confirmation, placed the order on the Economy shipping option and received the monitor only a couple of days later. Thoroughly pleased with this purchase and would recommend CCL to anybody!
As I previously had a good experience with CCL, I purchased an Acer laptop from them, this item had been recommended by 'WHICH' as well. A few months into the purchase, problem started arising from the laptop, and eventually, still within the year of warranty, I returned it to CCL. That's when the problems begun: It took too long to get an opinion from Acer labs on the matter, then CCL provided very poor customer support, in regards to prioritising me as their customer, and at some point even recommended, that there's no point going through them, the issue is between Acer and myself!
I spoke to numerous people at CCL, including Adel from customer care, and Andy from product support, who were nice on the phone, but really didn't get the idea that I AM THEIR customer, and they have sold me a laptop that isn't working. The whole issue became very stressful, when calls and emails took ages to be made by them, I had to keep chasing them for answers....they didn't keep to the times they said they would.
Eventually, they came up with the idea, with my encouragement, that maybe they can repair the laptop and re sell it, and refund me in the meantime so I can move on with the issue - it took 3 months!!!!! for this resolution to be concluded. Unbelievable - they were so confident they could repair it, that they eventually asked me to pay £20.0 or so for a new keyboard - still within the warranty!!!! and refund me the balance. So CCL are happy to loose a customer for £20.0!!!
Guess what I did - I bought a new laptop from COSTCO - outstanding customer care, they will bend over backwards to please you.
I would never buy anything from a company who treats their customers as CCL treated me.
After using them in the past and receiving a satisfactory service, I thought I would recommend them to my new employer when our desktop PC broke. I wish I had saved myself the embarrassment.
I gave CCL the spec of the computer we had wanted, and asked that it was capable of running 4 monitors. I was assured the Alpha Tornado 2 would meet our requirements. I called to confirm that it would work with 4 monitors, but was told it wouldn't meet our requirements. I then emailed the person that told me it would be compatible to tell them what the person on the phone had said. They dismissed this and assured me that it would work with 4 monitors.
I then go to the checkout to start the purchase, and I start a ‘live chat’ to double check again that it would be useable with 4 monitors. Person number 3, again, assured me that it would. Delivery date on checkout was Tuesday 27th January. 28th January and no PC – I call to get told the checkout date was wrong, and that it is actually scheduled for delivery on Tuesday 3rd Feb. Fine, not the end of the world. 3rd Feb and still no PC. It finally arrives on 4th Feb.
We set the computer up … and you guessed it! Yes, the computer doesn’t work with 4 monitors.
I call them to explain the situation, and person number 1 from earlier conversation was very helpful but couldn’t understand that 4 monitors weren’t working.
We schedule a return and I was told it would be looked at same day once they had received it.
We then receive an email to say it was received on 10th Feb.
By this afternoon (11th Feb), still heard nothing from CCL. I email them, and the email was read at 12:45pm but up to 3:30pm nobody had replied. I decide to call them to ask what is happening, but I’m now told (in quite an abrupt manner) it will be looked at in the next few days. This means it will be next week as a minimum when we will hopefully get a working computer.
At this moment in time, we are considering cancelling the thing completely. We run a business and every day we are without a computer it is costing us money.
To say this has been a frustrating experience is an understatement, and unfortunately one star was the minimum review we could give.
P.s it is not good that I can reel off the order number from memory because I have been in contact so many times!
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