chartwaygroup.co.uk Reviews 5

Very poor defect management and quality control

Our experience with Chartway Group since moving into our new-build home has been extremely frustrating.

For over 15 months we have been dealing with significant defects including structural flooring issues across multiple rooms, heating system problems with the ASHP and radiators, and poor installation of appliances. Despite more than 20 contractor visits, many issues remain unresolved or required repeated attendance due to poor workmanship.

Communication and coordination of repairs has been inconsistent. Contractors have arrived without clear instructions, works have been delayed due to lack of authorisation, and several attempted repairs have either failed or required revisiting.

One example is the washing machine installation, which failed within weeks of moving in. The manufacturer refused warranty repair due to the installation method. When this was raised with Chartway it was initially dismissed as “standard installation”. A year later, Chartway began retrofitting the exact issue that had previously been denied.

The flooring issues throughout the property remain the most serious concern. The scale of the works required and the lack of a properly coordinated plan has created ongoing disruption and uncertainty about when the defects will actually be resolved.

While individual staff have been polite, the overall defect management process has been slow, reactive and poorly coordinated, leaving us living with unresolved problems in what should have been a new home.

After more than a year, we are still waiting for a clear and properly managed resolution.

Chartway took over our unfinished site. Have left it in a total state. No care for the people living on the estate whatsoever. They’ve left mess everywhere and our estate looks worse now then it did when it was a building site! Shoddy workmanship at its finest.

From the purchase of of new home Chartway is the builder Clare cooper - director of shared ownership operations - thriving investments- responded to our 2nd stage complaints today- she took our compensation away and didn’t uphold our complaint, she lied several times, this lady’s pride was hurt because it’s her job to deal with complaints, she’s a horrible lady, deliberately jeopardising resolution to our complaint, she’s doesn’t listen to anything you say, she fraudulently let Chartway handover a house that wasn’t built properly, tons of issues in new build houses. They haven’t a clue how build or how to resolve a complaint

DO NOT BUY FROM SO RESI HOUSING ASSOCIATION, DO NOT USE NO SHARED OWNERSHIP SALES TEAMS

RESI HOMES AND THRIVING INVESTMENTS, CLAIRE COOPER/SHARED OWNERSHIP DIRECTOR, I TOLD HER THAT HER ORGANISATION SOLD US A DEFECTIVE PROPERTY AND SHE DID NOT DO ANYTHING, THIS LADY CANNOT AND SHOULD NOT BE A DIRECTOR, THERE IS ONLY ONE WAY SHE GOT GER JOB AND THAT IS NOT BY HER COMPETENCE

Used to use SBS all the time, but since chartway took over, only been there once, and they have one very ignorant rude employee on the counter, who can't seem to give a simple yes or a no to having a product in stock, I personally will never use the company again.

Worst construction company, fired worker with false claim. Now the tax authority is on there back. Another fraud organisation.