If I could give them a 0

If I could give them a 0, I would. I ordered a black gold with peridot engagement ring for my fiance (she wanted black gold) and when the ring showed up, it looked terrible. You can see in the pictures that the coating is just awful. To be fair, they did try to talk me out of getting black gold because of the difficulty with the coating, but they said this because of possible wear and tear, not simply poor craftmanship. After talking with another jeweler, we decided to go with someone else and then the fun began. Not only did they refuse to pay for the return shipping, they also asked for photographic proof of the contents of the box after it was shipped. Fortunately, the military taught me a little something about common sense and not only did I photograph the contents, but I took a video as it was being packaged. Anyone thinking of going with them, do yourselves a favor and think twice. They have no quality control and obviously don't care about putting out poor work. I went with them because of all the positive reviews, but now I guess I was wrong in my assumption. When all was said and done, Cherie agreed to pay for the return shipping, but only after I said I was going to leave a bad review. Then she sent a string of emails playing the victim and insulted me. Very glad I took my business elsewhere. And why should a customer pay for return shipping when you make the mistake. When I bought the ring from you, this was not in your policy. It was a business choice. The return shipping was only the start of the problems Cherie.

My engagement ring was exactly as I…

My engagement ring was exactly as I ordered and was as beautiful as the picture when I was searching. The customer service was excellent and I look forward to purchasing the wedding band from Diamondere in the near future

Diamondere was easy to work with and I…

Diamondere was easy to work with and I love my ring!

Ring is absolutely gorgeous and we are…

Ring is absolutely gorgeous and we are both pleased with the outcome. I plan to order his wedding band and my wrap bands soon.
Customer Service returned all my email questions. I was nervous at first, but everything about this company is legit. Thank you

Excellent quality jewelry

Excellent quality jewelry, and attentive,efficient service from initial order to delivery of the emerald ring that I ordered for my wife's birthday. Looked better than in the picture.

stunning work of art

Although the piece was late, it was worth waiting for. The bracelet is breathtaking and brought my beautiful mother to tears. The artist who created it outdid herself.

Satisfaction guaranteed

Never ordered something of this value online before. I was a little anxious.
Well I'm happy to say my experience with Diamondere was a good one . When I received my ruby ring for my wife for our 40th it was beautiful , except for one thing , I wasn't happy with the ruby's color . I contacted Diamondere via email about the color not being what I wanted and their only concern was to make me satisfied. I sent it back prepaid by them . The turn around with a new ring and ruby was quick.
I was absolutely satisfied.
Diamonderes workmanship and customer service is second to none! Thank you Diamondere!

Cheers, Dave N

Customer service is amazing

Customer service is amazing! They bent over backward to provide excellent care. We love the ring too!

A very pleasant experience overall

A very pleasant experience overall. Buying the ring was easy, with a fair number of choices once I locked in the main stone. Customer service was great, i sent an email about getting the ring resized and they were very quick to respond and complete the resizing. Quality of the resizing was great, i can recommend sending it back to diamondere rather than going to a local place. Thanks!

Enchanting

The vintage style white sapphire ring I purchased is enchanting! The stone is gorgeous and sparkles! The whole experience and customer service was personal and they were quick to respond to questions. I am ordering another ring 😀

Great Customer Service and Beautiful Jewelry

Cherie was very helpful at Diamondere. Cherie helped us find the wedding band that matched the engagement ring that my fiance bought a year and a half ago and made the purchase easy with quick links in the email. Cherie kept us updated throughout the whole process, even notified us when the post office tried to deliver it to our house but no one was home. Great customer service and beautiful jewelry. Very pleased. Will recommend to others.

Excellent customer service

Excellent customer service, very personable. The wedding set is gorgeous with the aquamarines.

Beautiful ring, Excellent Service, Happy Customer

I was shopping around for an engagement ring to propose to my long time girlfriend and after doing my research on custom jewelry companies I finally settled on Diamondere. I couldn't have been happier with the outcome. Despite having numerous requests during the customization phase, Cherie was patient, professional and accommodating to my requests and guided me through the process to the very end. The final product was better than what I would ever have imagined and my now fiancee wears it proudly each day. My fiancee and I are definitely going to get our wedding rings from Diamondere and I would recommend it to anyone out there looking for quality service and jewelry.

Gorgeous ring, terrific service

I ordered a garnet eternity ring for my wife's 60th Birthday/Valentines Day - it was delivered on time and was really gorgeous - she loved it but aside from it being a bit too large, the setting was to bulky for her to stack on her other diamond eternity band - the garnet ring should have been done in a thinner channel setting. Diamondere offered to create a new ring, but my wife decided to go another route by having her engagement ring reset with garnet accents - so the company accepted the ring back and refunded my money - Terrific courteous, responsive professional customer service.

The rings look amazing

The rings look amazing! The black gold design looks almost majestic. The customer support is quick and responsive.y fiance loves her ring! 10/10!

The entire Diamondere team

The customer service, designers, and jewelers at Diamondere are phenomenal. Their entire team worked diligently to bring the ring of my dreams into reality and it is absolutely GORGEOUS! I'm so grateful that I chose Diamondere to help design and craft my ring. I waited 30 years for this ring and am glad I trusted them to do it. I will absolutely recommend Diamondere to anyone looking for beautiful, quality jewelry.

Stunningly beautiful with a timeless quality.

The elegant design of the Lilyanna Heart-Cut Ruby and Diamond Halo Ring is outstanding. It is everything we wanted it to be for our 40th Wedding Anniversary.

Stunningly beautiful with a timeless quality. The craftsmanship is superb.

Cherie's customer service is wonderful. We couldn’t be happier with the experience and result!

Laser cutting needs work

Received my engagement ring and though quite lovely, their laser cutting is not like their pictures. Details are missed in my band which was one of the reasons why I picked it in the first place. I was offered to return it straight away (as they are working on doing their laser work better) but it would have been more expensive to pick something else as the US dollar is up there.
Ordered my wedding band to match as it was hard to find something in Aus to fit in and asked for the ring to be made thick enough to engrave. Band is quite thin. Customer service in regards to communication is great but these were unfortunately the two issues I had.
I have since been offered to have the wedding band returned and a new one produced free of charge which was really nice. Issue has been resolved. It’s a shame about the laser work on my engagement ring but I love everything else about it and I could not part with it now. Shipping is brilliant and if changes need to be made they get on top of it straight away.

Excellent Service through and through

Excellent Service through and through! Cherie was extremely helpful right from the beginning. I wanted a combination of 2 designs for my gf and they sent me a few options. I loved what they had done. After I placed the order, shipping was faster than promised. When I opened the box, the ring was even better than in the photos! So sparkly! My gf, now fiance, LOVED it! Thanks a lot Cherie and the Diamondere team! You have gained a loyal customer! :)

Good products and service. Poor password security

Good products and service.
But the site has no way of updating login passwords. Reminder emails have the password in plaintext.

Xxxxx,
You cannot change your password though there is a forgot password link (below the SIGN IN button) using which you can get your current login ID and the password emailed to your registered email address.
Alternatively, we can re-set the new password from our end and email the same to you, should you wish so.
Please do let me know if I can help you with anything else.
Best,
Yyyy

Diamondere Reviews

40 • Excellent

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